I try to open some web pages and the diagnose connection page comes up, when you push the button nothing happens. Had system restore about a month ago because of a bug, everything was working fine until last weekend

Hi tandrt,· Do you get any error message when you try to start Help & Support and System Restore?· Which browser you are using?If you are using Internet Explorer 8 or 9 beta, you may follow this link.Some Web sites may not be displayed correctly or work correctly in Internet Explorer 8 or in Internet Explorer 9 BetaHope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.

Have a look in the System and Application logs in Event Viewer for Errors and Warnings and post copies here. Don't post any from than more than 48 hours ago. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. You will see a button resembling two pages. Click the button and close Event Viewer. This places a copy of the report into your Clipboard. Paste into the body your message. Make sure that this is the first paste after exiting from Event Viewer.Hope this helps, Gerry Cornell

Thanks for the reply.No error messages, just won't open. The browser is IE 7. Some of the web pages you can open, but mostly it comes up with diagnose connection that will not work.

What other electrical appliance are connecting to the telephone line carrying your broadband? Are they correctly filtered?In which country are you living? What is the quality of your internet connection?Hope this helps, Gerry Cornell