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Internet connectivity troubleshooting: 1. The First Question Of Troubleshooting: If the problem is new, what changed between the time things worked and the time they didn't? The Second Question of Windows Troubleshooting: what is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this? Be sure the computer is clean: http://www.elephantboycomputers.com/page2.html#Removing_Malware 2. If nothing has changed and the computer is clean, what antivirus/security programs are you running? Have AVG 8 and/or Zone Alarm? Both these programs have had updates that caused Internet connectivity problems. I don't recommend either of these programs, but if you want to keep them check on the mftrs.' support websites. 3. If #2 isn't applicable (and I'm assuming you have cable or DSL and not dialup): a. Unplug the router. b. Unplug the modem. (Obviously if you have a combination modem/router you will only need to unplug that one device.) c. Wait 60 seconds. d. Plug in the modem and wait until all the lights are on. e. Plug in the router and wait until all the lights are on. Do you have Internet connectivity now? If not: 4. Connect your computer directly to the cable/DSL modem. Do you now have Internet connectivity? If yes, there is a problem with the router. They don't last forever. Replace it. If there is no Internet when your computer is connected directly to the cable/DSL modem, call your ISP because something is wrong with either the cable/DSL modem or your Internet service. http://www.elephantboycomputers.com/page2.html#Backing_Up MS-MVP - Elephant Boy Computers - Don't Panic!