"jfey52" wrote in message news:b88aaa2a-db7a-42d5-b169-75e9a5bc54e2... will type a couple of letters then stops...often hav to close program then reboot and often get "blank page" afterward. right now i'm desperately trying to find a job. the only way i can do it is to keep pulling up task window it seems to reset without my having to end the task. WINDOWS VISTA It sounds to me as if you may have adware or malware getting in the way. Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts. Delete everything it finds Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

so should i uninstall the malwarebytes then reinstall fm website as you suggested? I do run it often and thought it auto updates during the scann, howver 2 error msgs always appear during the scann (was 3 so something got rid of one). FYI have other scann programs that are set to auto scan 1 or 2x wk. I also run disk clean up often. they were installed by trusted IT professionals not by me. freed up ALOT of space Please answer soon cus this ctrl/ alt/ delete is makin' me crazy thanks jacqueline gavin

"jfey52" wrote in message news:ac5e3c95-8712-46f7-8885-a32dcd1bbc59... so should i uninstall the malwarebytes then reinstall fm website as you suggested? I do run it often and thought it auto updates during the scann, howver 2 error msgs always appear during the scann (was 3 so something got rid of one). FYI have other scann programs that are set to auto scan 1 or 2x wk. I also run disk clean up often. they were installed by trusted IT professionals not by me. freed up ALOT of space Please answer soon cus this ctrl/ alt/ delete is makin' me crazy thanks jacqueline gavin . It sounds as if your current install is corrupted. Yes you should uninstall and reinstall with a fresh download. The free version doesn't auto-update in the background - you should always manually update it before running a scan (what it the update version in the current install?) What other 'cleanup' and security tools do you have installed? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Your Anti-Virus is AVG v8.5? That has been out of date for the past 4 years! I suspect that your machine is irretrievably infested with malware. You should back up your data to external media, and then reformat and reinstall using the manufacturer's Recovery media - if you are unable/unwilling to do this, then I suggest you take the machine to a small repair shop, and ask them to do it for you. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

will type a couple of letters then stops...often hav to close program then reboot and often get "blank page" afterward. right now i'm desperately trying to find a job. the only way i can do it is to keep pulling up task window it seems to reset without my having to end the task. WINDOWS VISTA

"jfey52" wrote in message news:b88aaa2a-db7a-42d5-b169-75e9a5bc54e2... will type a couple of letters then stops...often hav to close program then reboot and often get "blank page" afterward. right now i'm desperately trying to find a job. the only way i can do it is to keep pulling up task window it seems to reset without my having to end the task. WINDOWS VISTA It sounds to me as if you may have adware or malware getting in the way. Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts. Delete everything it finds Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

so should i uninstall the malwarebytes then reinstall fm website as you suggested? I do run it often and thought it auto updates during the scann, howver 2 error msgs always appear during the scann (was 3 so something got rid of one). FYI have other scann programs that are set to auto scan 1 or 2x wk. I also run disk clean up often. they were installed by trusted IT professionals not by me. freed up ALOT of space Please answer soon cus this ctrl/ alt/ delete is makin' me crazy thanks jacqueline gavin

well that sounds really bad! just to be clear, i have to put everything onto my DVD's? like my adobe CS all my programs,font files, etc. plus my own files? I have been moving my graphic deg.files for my portfolio onto the DVD's (kodak DVD+R DL double layer 8.5/240 min) and have a stack of them. Those are the only ones i have at the moment. I had a 2yr warranty ($300) from the local computer store, but they went MIA a while ago...warranty good through Dec '12. Im sharing this because i'm in a serious financial crisis (not by choice) and think this is beyond my ability. I'm also thinkin' this laptop is got a DNR on it...when i was let go of job i had for 11yr my IT guy from my former job gave it to me. I do have a reliable guy that i know who owns his own shop and is expert. However taking it to him would mean a cost i cant cover. So if it's something i could do, i will, but if it entails the requirements i listed above, then i will have to. In closing, there's no "bandaid" repair i could do just to get me through responding to available jobs in my field...like the 3 pending i have now. Thanks once again (you and microsoft support team ROCK!)...you have been patient and very helpful...im sure you're frustrated w/all i'm throwing at you ("just the facts, mam, just the facts") and do consider your reply to this email as a final. jackie jacqueline gavin

"jfey52" wrote in message news:a56b2cf7-412b-4900-b1fa-a73bd4e861c4... well that sounds really bad! just to be clear, i have to put everything onto my DVD's? like my adobe CS all my programs,font files, etc. plus my own files? I have been moving my graphic deg.files for my portfolio onto the DVD's (kodak DVD+R DL double layer 8.5/240 min) and have a stack of them. Those are the only ones i have at the moment. I had a 2yr warranty ($300) from the local computer store, but they went MIA a while ago...warranty good through Dec '12. Im sharing this because i'm in a serious financial crisis (not by choice) and think this is beyond my ability. I'm also thinkin' this laptop is got a DNR on it...when i was let go of job i had for 11yr my IT guy from my former job gave it to me. I do have a reliable guy that i know who owns his own shop and is expert. However taking it to him would mean a cost i cant cover. So if it's something i could do, i will, but if it entails the requirements i listed above, then i will have to. In closing, there's no "bandaid" repair i could do just to get me through responding to available jobs in my field...like the 3 pending i have now. Thanks once again (you and microsoft support team ROCK!)...you have been patient and very helpful...im sure you're frustrated w/all i'm throwing at you ("just the facts, mam, just the facts") and do consider your reply to this email as a final. jackie jacqueline gavin OK - let's see what we can do with the current install then - be aware that this could take some time! First you need to uninstall AVG and run the AVG Remover from here http://www.avg.com/us-en/utilities Then download and install MSE from here http://windows.microsoft.com/en-GB/windows/products/security-essentials Once installed, run a full system scan. Uninstall your current MalwareBytes, and replace it with a fresh downloaded copy. Update it, and then run a full system scan. UNINSTALL all other Security-related programs. What anti-virus did the machine come pre-installed with, if not AVG? What is the make and model of machine? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

It's a Toshiba i know make n model r on the bottom, but there's alot of stickers w/numbers and i can't remember which ones hav that info. btw ive been ctrl alt del through this entire msg grrrrrr! sorry for delay jacqueline gavin

"jfey52" wrote in message news:ed8a8b00-7d77-462f-8010-075b84762433... It's a Toshiba i know make n model r on the bottom, but there's alot of stickers w/numbers and i can't remember which ones hav that info. btw ive been ctrl alt del through this entire msg grrrrrr! sorry for delay jacqueline gavin Don't worry about it - get the rest done :) Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

"jfey52" wrote in message news:ac5e3c95-8712-46f7-8885-a32dcd1bbc59... so should i uninstall the malwarebytes then reinstall fm website as you suggested? I do run it often and thought it auto updates during the scann, howver 2 error msgs always appear during the scann (was 3 so something got rid of one). FYI have other scann programs that are set to auto scan 1 or 2x wk. I also run disk clean up often. they were installed by trusted IT professionals not by me. freed up ALOT of space Please answer soon cus this ctrl/ alt/ delete is makin' me crazy thanks jacqueline gavin . It sounds as if your current install is corrupted. Yes you should uninstall and reinstall with a fresh download. The free version doesn't auto-update in the background - you should always manually update it before running a scan (what it the update version in the current install?) What other 'cleanup' and security tools do you have installed? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

thanks for all your help...oops! I FORGOT AVG INFO (see below end of this msg) the cleanup & security tools: malware "mv" icon/version 1.45-installed 4/28/10 modified 4/24/12 malware anti-m (M icon) "mbam" modified 3/29/10 Disk Cleanup-disk space clean up mgr for windows target: system32 ATF cleaner.exe created 4/28/10 modified 4/6/10 i got the above info in "properties" I hope i gave u enough information...on the tech side, my knowledge is very limited. Is it possible you could check it out remotely? just thought i'd ask. I forgot: AVG free version 8.5.455 "Error Report" in the pop up window msgs below: Anti V outdated & Anti Spyware out dated. under the ID protection "Activate Now" last scann: 6/21/12 jacqueline gavin

Hi Noel...i contacted my IT cohort and former colleague (only to ask make and model)...to my surprise he just jumped on it...had me do a whole malwarebytes/hippo website and download newest, did full scann (only had 24 defective files found) checked and deleted all then reboot. It's helped a little, i just want to know if i can still go ahead w/ ur suggestions (websites) above cuz i think it's necessary to follow thru with those steps in addition to the anti-malware hoo hah i just did. Sorry for the delay getting back...i ws megga multi tasking and now i'm gumby and brain is on overload. I'll wait for your reply of course. take care and thanks infinity! jackie jacqueline gavin

That sounds good. I think perhaps I'd better try and see what he may have done. open a Command Prompt window and run the following commands DIR "C:\Program Files" /OD >%userprofile%\desktop\programs.txt DIR "C:\Program FIles (x86)" /OD >%userprofile%\desktop\programsx86.txt This will place two file on your desktop - programs.txt and programsx86.txt please open the files in Notepad, and copy and paste the contents of both to your reply. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Your Anti-Virus is AVG v8.5? That has been out of date for the past 4 years! I suspect that your machine is irretrievably infested with malware. You should back up your data to external media, and then reformat and reinstall using the manufacturer's Recovery media - if you are unable/unwilling to do this, then I suggest you take the machine to a small repair shop, and ask them to do it for you. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

hi...i will try to do the above...i'm not that confident in my ability, but i'll give it a shot, but have to take care of unavoidable issue (non-computer) first. i will get back to you after i have done the two above suggestions. gotta runjacqueline gavin

well that sounds really bad! just to be clear, i have to put everything onto my DVD's? like my adobe CS all my programs,font files, etc. plus my own files? I have been moving my graphic deg.files for my portfolio onto the DVD's (kodak DVD+R DL double layer 8.5/240 min) and have a stack of them. Those are the only ones i have at the moment. I had a 2yr warranty ($300) from the local computer store, but they went MIA a while ago...warranty good through Dec '12. Im sharing this because i'm in a serious financial crisis (not by choice) and think this is beyond my ability. I'm also thinkin' this laptop is got a DNR on it...when i was let go of job i had for 11yr my IT guy from my former job gave it to me. I do have a reliable guy that i know who owns his own shop and is expert. However taking it to him would mean a cost i cant cover. So if it's something i could do, i will, but if it entails the requirements i listed above, then i will have to. In closing, there's no "bandaid" repair i could do just to get me through responding to available jobs in my field...like the 3 pending i have now. Thanks once again (you and microsoft support team ROCK!)...you have been patient and very helpful...im sure you're frustrated w/all i'm throwing at you ("just the facts, mam, just the facts") and do consider your reply to this email as a final. jackie jacqueline gavin

"jfey52" wrote in message news:a56b2cf7-412b-4900-b1fa-a73bd4e861c4... well that sounds really bad! just to be clear, i have to put everything onto my DVD's? like my adobe CS all my programs,font files, etc. plus my own files? I have been moving my graphic deg.files for my portfolio onto the DVD's (kodak DVD+R DL double layer 8.5/240 min) and have a stack of them. Those are the only ones i have at the moment. I had a 2yr warranty ($300) from the local computer store, but they went MIA a while ago...warranty good through Dec '12. Im sharing this because i'm in a serious financial crisis (not by choice) and think this is beyond my ability. I'm also thinkin' this laptop is got a DNR on it...when i was let go of job i had for 11yr my IT guy from my former job gave it to me. I do have a reliable guy that i know who owns his own shop and is expert. However taking it to him would mean a cost i cant cover. So if it's something i could do, i will, but if it entails the requirements i listed above, then i will have to. In closing, there's no "bandaid" repair i could do just to get me through responding to available jobs in my field...like the 3 pending i have now. Thanks once again (you and microsoft support team ROCK!)...you have been patient and very helpful...im sure you're frustrated w/all i'm throwing at you ("just the facts, mam, just the facts") and do consider your reply to this email as a final. jackie jacqueline gavin OK - let's see what we can do with the current install then - be aware that this could take some time! First you need to uninstall AVG and run the AVG Remover from here http://www.avg.com/us-en/utilities Then download and install MSE from here http://windows.microsoft.com/en-GB/windows/products/security-essentials Once installed, run a full system scan. Uninstall your current MalwareBytes, and replace it with a fresh downloaded copy. Update it, and then run a full system scan. UNINSTALL all other Security-related programs. What anti-virus did the machine come pre-installed with, if not AVG? What is the make and model of machine? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

It's a Toshiba i know make n model r on the bottom, but there's alot of stickers w/numbers and i can't remember which ones hav that info. btw ive been ctrl alt del through this entire msg grrrrrr! sorry for delay jacqueline gavin

"jfey52" wrote in message news:ed8a8b00-7d77-462f-8010-075b84762433... It's a Toshiba i know make n model r on the bottom, but there's alot of stickers w/numbers and i can't remember which ones hav that info. btw ive been ctrl alt del through this entire msg grrrrrr! sorry for delay jacqueline gavin Don't worry about it - get the rest done :) Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Hi Noel...i contacted my IT cohort and former colleague (only to ask make and model)...to my surprise he just jumped on it...had me do a whole malwarebytes/hippo website and download newest, did full scann (only had 24 defective files found) checked and deleted all then reboot. It's helped a little, i just want to know if i can still go ahead w/ ur suggestions (websites) above cuz i think it's necessary to follow thru with those steps in addition to the anti-malware hoo hah i just did. Sorry for the delay getting back...i ws megga multi tasking and now i'm gumby and brain is on overload. I'll wait for your reply of course. take care and thanks infinity! jackie jacqueline gavin

That sounds good. I think perhaps I'd better try and see what he may have done. open a Command Prompt window and run the following commands DIR "C:\Program Files" /OD >%userprofile%\desktop\programs.txt DIR "C:\Program FIles (x86)" /OD >%userprofile%\desktop\programsx86.txt This will place two file on your desktop - programs.txt and programsx86.txt please open the files in Notepad, and copy and paste the contents of both to your reply. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

"jfey52" wrote in message news:3c93f632-3699-4907-9ee6-e8c7b0f67367... finally got chance to do this! I opened the command prompt window, CORRECTION: i typed in everything YOU bold faced in your eml NOT IN BOLD FACE in the command prompt window and reply was no path found...I typed exactly how it read including what look like spaces: DIR C: \Program Files /OD>%userprofile%\desktop\programs.txt right after i typed in above, i typed the second command same way as it read in your eml. maybe you can shed light on what i did or didn't do and i'll try again. j jacqueline gavin You missed a space :) DIR "C:\Program Files" /OD >%userprofile%\desktop\programs.txt DIR "C:\Program Files (x86)" /OD >%userprofile%\desktop\programsx86.txt Here are some instructions to make life easier :) 1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Windows, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into Notepad or your response Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

hi...i will try to do the above...i'm not that confident in my ability, but i'll give it a shot, but have to take care of unavoidable issue (non-computer) first. i will get back to you after i have done the two above suggestions. gotta runjacqueline gavin

i think i lost ya at "click on start" im kidding, but it did take me awhile. BELOW is what i kept getting (btw some of the prompts u mention didn't come up and i did this a fewbillion times (hence file not found) keep going...look what freakishly appeared on the notepads on my desktop. I hope some of this is what you needed...tho i think the "x86" info is incomplete. If so i could go back and just do that one. must get back to my non-computer multi-tasking :-) Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32>DIR "C:\Program Files" /OD >%userprofile%\desktop\programs. txt C:\Windows\system32> C:\Windows\system32>DIR "C:\Program FIles (x86)" /OD >%userprofile%\desktop\pro gramsx86.txt File Not Found C:\Windows\system32> INFO BELOW THAT APPEARED ON MY DESKTOP PROGRAMS Volume in drive C is SQ004244V07 Volume Serial Number is C8FE-D52A Directory of C:\Program Files 11/02/2006 08:35 AM <DIR> MSBuild 11/02/2006 08:35 AM <DIR> Reference Assemblies 11/02/2006 08:35 AM <DIR> Microsoft Games 11/02/2006 08:35 AM <DIR> Windows NT 04/07/2007 11:28 PM <DIR> MSXML 4.0 06/11/2007 09:19 AM <DIR> Synaptics 06/11/2007 09:24 AM <DIR> ATI 06/11/2007 09:24 AM <DIR> Atheros 06/11/2007 09:24 AM <DIR> ATI Technologies 06/11/2007 09:25 AM <DIR> Java 06/11/2007 09:25 AM <DIR> ltmoh 06/11/2007 09:25 AM <DIR> Mozilla Firefox 06/11/2007 09:25 AM <DIR> QuickTime 06/11/2007 09:25 AM <DIR> Realtek 06/11/2007 09:25 AM <DIR> TOSHIBA 06/11/2007 09:25 AM <DIR> TOSHIBA Games 06/11/2007 09:25 AM <DIR> Toshiba Registration 06/11/2007 09:25 AM <DIR> Ulead Systems 07/18/2007 07:07 AM <DIR> Microsoft Visual Studio 09/04/2007 06:09 PM <DIR> Microsoft Picture It! 7 08/26/2008 09:01 PM <DIR> Microsoft CAPICOM 2.1.0.2 06/16/2009 09:30 AM <DIR> Windows Defender 06/16/2009 09:30 AM <DIR> Windows Photo Gallery 06/16/2009 09:30 AM <DIR> Windows Collaboration 06/16/2009 09:30 AM <DIR> Windows Sidebar 06/16/2009 09:30 AM <DIR> Windows Calendar 06/16/2009 10:41 AM <DIR> Microsoft Works 08/22/2009 10:22 AM <DIR> InterVideo 08/22/2009 10:27 AM <DIR> InterVideo Information Service 11/03/2009 10:28 AM <DIR> Bonjour 11/03/2009 12:04 PM <DIR> Windows Portable Devices PROGRAMSx86 Volume in drive C is SQ004244V07 Volume Serial Number is C8FE-D52A Directory of C:\jacqueline gavin

I can see no signs of any Anti-Virus installed in that listing. Is there any such installed? If not, please install MSE from the link I posted earlier - http://windows.microsoft.com/en-GB/windows/products/security-essentials and run a full system scan I also don't see MBAM installed? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

finally got chance to do this! I opened the command prompt window, CORRECTION: i typed in everything YOU bold faced in your eml NOT IN BOLD FACE in the command prompt window and reply was no path found...I typed exactly how it read including what look like spaces: DIR C: \Program Files /OD>%userprofile%\desktop\programs.txt right after i typed in above, i typed the second command same way as it read in your eml. maybe you can shed light on what i did or didn't do and i'll try again. j jacqueline gavin

"jfey52" wrote in message news:3c93f632-3699-4907-9ee6-e8c7b0f67367... finally got chance to do this! I opened the command prompt window, CORRECTION: i typed in everything YOU bold faced in your eml NOT IN BOLD FACE in the command prompt window and reply was no path found...I typed exactly how it read including what look like spaces: DIR C: \Program Files /OD>%userprofile%\desktop\programs.txt right after i typed in above, i typed the second command same way as it read in your eml. maybe you can shed light on what i did or didn't do and i'll try again. j jacqueline gavin You missed a space :) DIR "C:\Program Files" /OD >%userprofile%\desktop\programs.txt DIR "C:\Program Files (x86)" /OD >%userprofile%\desktop\programsx86.txt Here are some instructions to make life easier :) 1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Windows, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into Notepad or your response Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

so i guess there's no chance you can go in remotely (against policy i'm sure) i wish you could anyway control pannel/prog and feat/security esentials list all are on: firewall Auto updating (on you suggested not to have auto updating right?) malware protection other sec settings PANEL AT LEFT LIST: WINDOWS UPDATE WINDOWS FIREWAL WINDOWS DEFENDER (cannot bring this up to turn on...tried this often, just wont open!) INTERNET OPTIONS in Programs and Features/uninstall or change prog AVG Free 8.5 (i ws about to update this as u suggested but then my IT colleague interviened w/the malware updating and havent got a chance since! i started to uninstall outdated AVG and reinstall update but there's 2 options before uninstall: remove user settings & including objects in virus vault. should i check both of those i did see mbam listed somewhere in prog and feat. should i just go ahead and install MSE as suggested in ur last email? i just don't have the smarts for this stuff and understand if you want to quit me...i wanna quit me! I just think im making it more difficult for you to deal w/issue...im so clueless, but i have been trying. in my defense, I'm off the charts in creative writing, acomplished fine artist and mad skills (self taught) in all 3 Adobe CS prog. I had to add that in cuz i feel like such a failure and you've been so patient. jacqueline gavin

If AVG8.5 is still installed (i.e. still appears in Programs and features)you MUST uninstall it and run the AVG Remover - choose the option to remove all settings. This should remove all traces of it - you can then install MSE, update it, and run a full system scan. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

i think i lost ya at "click on start" im kidding, but it did take me awhile. BELOW is what i kept getting (btw some of the prompts u mention didn't come up and i did this a fewbillion times (hence file not found) keep going...look what freakishly appeared on the notepads on my desktop. I hope some of this is what you needed...tho i think the "x86" info is incomplete. If so i could go back and just do that one. must get back to my non-computer multi-tasking :-) Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Windows\system32>DIR "C:\Program Files" /OD >%userprofile%\desktop\programs. txt C:\Windows\system32> C:\Windows\system32>DIR "C:\Program FIles (x86)" /OD >%userprofile%\desktop\pro gramsx86.txt File Not Found C:\Windows\system32> INFO BELOW THAT APPEARED ON MY DESKTOP PROGRAMS Volume in drive C is SQ004244V07 Volume Serial Number is C8FE-D52A Directory of C:\Program Files 11/02/2006 08:35 AM <DIR> MSBuild 11/02/2006 08:35 AM <DIR> Reference Assemblies 11/02/2006 08:35 AM <DIR> Microsoft Games 11/02/2006 08:35 AM <DIR> Windows NT 04/07/2007 11:28 PM <DIR> MSXML 4.0 06/11/2007 09:19 AM <DIR> Synaptics 06/11/2007 09:24 AM <DIR> ATI 06/11/2007 09:24 AM <DIR> Atheros 06/11/2007 09:24 AM <DIR> ATI Technologies 06/11/2007 09:25 AM <DIR> Java 06/11/2007 09:25 AM <DIR> ltmoh 06/11/2007 09:25 AM <DIR> Mozilla Firefox 06/11/2007 09:25 AM <DIR> QuickTime 06/11/2007 09:25 AM <DIR> Realtek 06/11/2007 09:25 AM <DIR> TOSHIBA 06/11/2007 09:25 AM <DIR> TOSHIBA Games 06/11/2007 09:25 AM <DIR> Toshiba Registration 06/11/2007 09:25 AM <DIR> Ulead Systems 07/18/2007 07:07 AM <DIR> Microsoft Visual Studio 09/04/2007 06:09 PM <DIR> Microsoft Picture It! 7 08/26/2008 09:01 PM <DIR> Microsoft CAPICOM 2.1.0.2 06/16/2009 09:30 AM <DIR> Windows Defender 06/16/2009 09:30 AM <DIR> Windows Photo Gallery 06/16/2009 09:30 AM <DIR> Windows Collaboration 06/16/2009 09:30 AM <DIR> Windows Sidebar 06/16/2009 09:30 AM <DIR> Windows Calendar 06/16/2009 10:41 AM <DIR> Microsoft Works 08/22/2009 10:22 AM <DIR> InterVideo 08/22/2009 10:27 AM <DIR> InterVideo Information Service 11/03/2009 10:28 AM <DIR> Bonjour 11/03/2009 12:04 PM <DIR> Windows Portable Devices PROGRAMSx86 Volume in drive C is SQ004244V07 Volume Serial Number is C8FE-D52A Directory of C:\jacqueline gavin

I can see no signs of any Anti-Virus installed in that listing. Is there any such installed? If not, please install MSE from the link I posted earlier - http://windows.microsoft.com/en-GB/windows/products/security-essentials and run a full system scan I also don't see MBAM installed? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

HELP! turns out the trial version of AVG 2012 i downloaded is constantly sending "buy now pop ups" (trial ends in 28 days). I mentioned the site said download AVG free...that was a ruse...appreciate if you could direct me where i find the FREE AVG download cuz ill have to uninstall this soon the pop ups are driving me crazy. thanks...btw should i be responding to the green arrows (points) to the left of these msgs? i just noticed them? hi Noel! It took awhile but i installed MSE,etc. I uninstalled AVG8.5 reinstalled the 2012 version...i clicked on free download, but think i got the free trial version instead (why do they do that!)...okay for now, i'll figure it out later bef it expires. yes ran scans..."Real Time" would not let me uncheck it...i tried a few times...no luck. After i did the above i couldn't get back on internet...then i remembered there ws brief interrupt in the cable...they refreshed the signal and here i am back on. I haven't had a chance to get back to job search, etc. but will let u know if was successful. If not im sure it ws something i forgot or skipped...alot of steps to do. If you want me to do that CP again so you can see if i did ok, lemme know. Thanks again infinity :-) jacqueline gavin

so i guess there's no chance you can go in remotely (against policy i'm sure) i wish you could anyway control pannel/prog and feat/security esentials list all are on: firewall Auto updating (on you suggested not to have auto updating right?) malware protection other sec settings PANEL AT LEFT LIST: WINDOWS UPDATE WINDOWS FIREWAL WINDOWS DEFENDER (cannot bring this up to turn on...tried this often, just wont open!) INTERNET OPTIONS in Programs and Features/uninstall or change prog AVG Free 8.5 (i ws about to update this as u suggested but then my IT colleague interviened w/the malware updating and havent got a chance since! i started to uninstall outdated AVG and reinstall update but there's 2 options before uninstall: remove user settings & including objects in virus vault. should i check both of those i did see mbam listed somewhere in prog and feat. should i just go ahead and install MSE as suggested in ur last email? i just don't have the smarts for this stuff and understand if you want to quit me...i wanna quit me! I just think im making it more difficult for you to deal w/issue...im so clueless, but i have been trying. in my defense, I'm off the charts in creative writing, acomplished fine artist and mad skills (self taught) in all 3 Adobe CS prog. I had to add that in cuz i feel like such a failure and you've been so patient. jacqueline gavin

If AVG8.5 is still installed (i.e. still appears in Programs and features)you MUST uninstall it and run the AVG Remover - choose the option to remove all settings. This should remove all traces of it - you can then install MSE, update it, and run a full system scan. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

"jfey52" wrote in message news:da65479c-ac07-4b6b-9fc3-6c97ed0cee35... HELP! turns out the trial version of AVG 2012 i downloaded is constantly sending "buy now pop ups" (trial ends in 28 days). I mentioned the site said download AVG free...that was a ruse...appreciate if you could direct me where i find the FREE AVG download cuz ill have to uninstall this soon the pop ups are driving me crazy. thanks...btw should i be responding to the green arrows (points) to the left of these msgs? i just noticed them? hi Noel! It took awhile but i installed MSE,etc. I uninstalled AVG8.5 reinstalled the 2012 version...i clicked on free download, but think i got the free trial version instead (why do they do that!)...okay for now, i'll figure it out later bef it expires. yes ran scans..."Real Time" would not let me uncheck it...i tried a few times...no luck. After i did the above i couldn't get back on internet...then i remembered there ws brief interrupt in the cable...they refreshed the signal and here i am back on. I haven't had a chance to get back to job search, etc. but will let u know if was successful. If not im sure it ws something i forgot or skipped...alot of steps to do. If you want me to do that CP again so you can see if i did ok, lemme know. Thanks again infinity :-) jacqueline gavin That's because you downloaded and installed the Trial version, rather than the Free version :) Why are you installing that anyhow- after I've spent some time telling you to install MSE?? You CANNOT install and run two AV's at the same time I NEVER said to reinstall AVG - I consider it to be a bloated and over-controlling piece of software since they 'upgraded' v9. Now you're going to have to uninstall AVG again before you can reliably uninstall MSE so that you can (if you insist) reinstall AVG again. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

YOU ARE ABSOULUTELY RIGHT! I screwed up!...i'm in no position to INSIIST on anything...i misunderstood :-(( I am embarrassed to reveal that i have a learning issue that mushrooms w/any subject like this...im sure you feel this has been a waste of your time...i don't blame you...and probably think i'm stupid which is fine cuz i've lived with that all my life. So moving forward...i will uninstall the AVG and keep the MSE installed. and that should be that. sorry jacqueline gavin

hi Noel! It took awhile but i installed MSE,etc. I uninstalled AVG8.5 reinstalled the 2012 version...i clicked on free download, but think i got the free trial version instead (why do they do that!)...okay for now, i'll figure it out later bef it expires. yes ran scans..."Real Time" would not let me uncheck it...i tried a few times...no luck. After i did the above i couldn't get back on internet...then i remembered there ws brief interrupt in the cable...they refreshed the signal and here i am back on. I haven't had a chance to get back to job search, etc. but will let u know if was successful. If not im sure it ws something i forgot or skipped...alot of steps to do. If you want me to do that CP again so you can see if i did ok, lemme know. Thanks again infinity :-) jacqueline gavin

Hi Noel...just wanted to let you know my laptop is back to it's near normal self thanks to you. I wanted to "test" it out make sure the virus issue was resolved before reporting results. So far so good! again, "thanks infinity" for helping me through this...i appreciate you answering my desperate plea and taking time out of your busy schedule to walk me through the necessary steps and provide instruction that (eventually) resulted in a successful outcome. It's comforting to know i can turn to the staff at tech support and get the help i need. However, I hope it will be a long time before i have to do so again. jackie :-)jacqueline gavin

No problem - and there's been no MS staff involved in this thread (except to mark my last post as an answer<g>) MCC's are volunteers (unpaid!) who help out where MS staff can't help for whatever reason - in your case, they aren't allowed to recommend 3rd-party software for malware-cleaning/prevention because of comany policy, and you're strictly in the wrong forums anyhow. If you have any more problems or queries, you should post in the more appropriate Windows Answers forums here.... http://answers.microsoft.com/en-us/windowsNoel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

what i meant ws help i have rec'd in the past from techs at this site...i am well aware the assist on this ws all u...as i am well aware of your position and obvious expertise. btw if i knew i ws in the wrong site, i wouldve gone over to the "appropriate" one (you mention above) in the beginning...ya learn somethin' new everyday (though i do know what volunteer means (LOL!)...I have been one for many years in a variety of areas). Actually volunteer has a deeper, spiritual meaning. Because it's genuine, selfless act, it's the most devine way of honoring the universe while here on earth's plane. bfn jacqueline gavin