Hi to all I seem to be having a BSOD on my computer; AMD Phenom X6 1090T BE, Asus M3A78PRo (Bios Updated to 1701), Samsung HDD 500GB and Seagate 1.5TB, Nvidia GTX 260OC 890MB (Factory OC), I was playing a game and after several hours the game just froze and the bsod error came up creating a memory dump, I used a program called bluescreen viewer in order to view the related errors which might give me an indication to what might have caused this however I am not sure what could have caused this error... this is the first type of BSOD I have encountered on my rig. I have made the report available here . I hope someone can help me out with my issue. Thanks, Edward.

Do you have Zone Alarm installed? That at times creates these issues.

Hi no I don't use Zone Alarm, my anti virus is ESET NOD 32 and I have added the game in its exception list beforehand so as not to interfere.

Hi Edward, the list you posted is completey useless. To see the cause I have to take a look at the dumps with the Debugging Tools for Windows . Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here. André [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Hi Andre thanks for your reply, I have uploaded the minidump to my skydrive... Thanks, Edward.

Hi, Results verified by WinDBG, DumpCHK, and BlueScreenView. The Bug_Check was 124 CAUSE hardware which is not as specific as it might seem. The process running was indeed AssassinsCreed so check with it maker's support and their forums for known issues. Could be heat related - try using a small fan to blow into the air intakes to see if that helps. Does it just act like it loses power or does it shutdown in a normal manner? One problem could be Daemon Tools and SPTD.sys which is known to cause or aggravate these issues. Uninstall DT and disable/remove SPTD.sys. You can always re-install them after you have resolved the issues. Disable/Remove SPTD.sys http://www.duplexsecure.com/en/faq ------------------------------------------- Remove ALL power and reseat all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug. Remove the dust bunnies and clean the vents. Check that the fans work (before and after opening the case). If a laptop about all you can do is reseat the memory and clean the vents (still can try adding a small fan as a test). This sounds like hardware so if the above does not help then you probably need the help of a real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the System Maker's Support. =========================================================== Check this thread for information on using BlueScreenView, MyEventViewer, and other methods to troubleshoot BlueScreens - top 3 replies (+1 other). http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990 ---------------------------------------------------------- This is usually heat related, defective hardware, memory or even processor though it is "possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory and cables (on both ends) - actually remove and replace - do not just snug. Make sure the system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other cards for damage. Pay attention to the fatal hardware error implication.You may need a real computer shop (not leeks and peeks at a BestBuy or other BigBox stores) or the System maker's Support. There have been a few instances where Norton/Symantec and other antivirus/security programs have caused this error. ---------------------------------- BCCode: 124 0x00000124 The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 0x00000124 <-- read this link http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html ========================================= Look in the Event Viewer to see if anything is reported about those. http://www.computerperformance.co.uk/vista/vista_event_viewer.htm MyEventViewer - Free - a simple alternative to the standard event viewer of Windows. TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file. http://www.nirsoft.net/utils/my_event_viewer.html ------------------------------------------------------------------------- Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages. As examples : BCCode: 116 BCP1: 87BC9510 BCP2: 8C013D80 BCP3: 00000000 BCP4: 00000002 or in this format : Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo) tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000 This is an excellent tool for posting Blue Screen Error Information BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Free http://www.nirsoft.net/utils/blue_screen_view.html Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes. You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your system has that installed by the maker. How to Boot to the System Recovery Options in Windows 7 http://www.sevenforums.com/tutorials/668-system-recovery-options.html You can try a System Restore back to a point before the problem started if there is one. How to Do a System Restore in Windows 7 http://www.sevenforums.com/tutorials/700-system-restore.html ------------------------------------------------------------------------- Start - type this in Search Box -> COMMAND find at top and RIGHT CLICK - RUN AS ADMIN Enter this at the prompt - sfc /scannow How to Repair Windows 7 System Files with System File Checker http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista cbs.log (and Windows 7) http://support.microsoft.com/kb/928228 The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues). Also run CheckDisk so we can rule out corruption as much as possible. How to Run Check Disk at Startup in Windows 7 http://www.sevenforums.com/tutorials/433-disk-check.html ------------------------------------------------------------------------- Often updating drivers will help, usually Video, Sound, Network Card (NIC), WiFi, 3rd party keyboard and mouse, as well as other major device drivers. Manually look at manufacturer's sites for drivers - and Device Maker's sites. http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred to ensure the latest drivers from System maker and Device makers are found) http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html How To Disable Automatic Driver Installation In Windows Vista - Drivers http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/ http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx ------------------------------------------------------------------------- How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly http://support.microsoft.com/kb/958233 Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7) http://www.chicagotech.net/vista/vistabluescreen.htm Understanding and Decoding BSOD (blue screen of death) Messages http://www.taranfx.com/blog/?p=692 Windows - Troubleshooting Blue Screen Errors http://kb.wisc.edu/page.php?id=7033 ------------------------------------------------------------------------- In some cases this might be required. StartUp Repair from Recovery Options or Windows 7 disk How to Run a Startup Repair in Windows 7 http://www.sevenforums.com/tutorials/681-startup-repair.html How to Boot to the System Recovery Options in Windows 7 http://www.sevenforums.com/tutorials/668-system-recovery-options.html How to Create a Windows 7 System Repair Disc http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html Hope this helps.Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi, References to Vista also apply to Windows 7. This is my generic how to for proper driver updates : This utility makes it easy to see which versions are loaded : DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more. http://www.nirsoft.net/utils/driverview.html For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack. Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have. Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software updates at System Maker's site while there.) Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation. Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed. Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model. Manually look at manufacturer's sites for drivers - and Device Maker's sites. http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is preferred to ensure the latest drivers from System maker and Device makers are found) http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates, this leaves Windows Updates ON however it will not install drivers which will usually be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones manually if you wish. How To Disable Automatic Driver Installation In Windows Vista - Drivers http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/ http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx ========================================== Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem. To test RAM check here - let it run 4+ hours or so. <-- best method www.memtest.org For the Windows Memory Diagnostic Tool. Start - type in Search box -> Memory - find Memory Diagnostics tool at top of list - Right Click - RUN AS ADMIN follow the instructions Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic Tool http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/ How to Run the Memory Diagnostics Tool in Windows 7 http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/ Hope this helps.Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Actually that was the game that I was playing.. thanks alot for your help, will try removing DT although I wasn't using DT since my game is an original and requires online authentication before actually running... Will try out your suggestions and see how it all turns out... By the way I have run some HDD and memory check tools from ultimate boot cd 5 and all turned out to be fine. Iam also attaching a photo of the blue screen on my skydrive, forgot to post it beforehand... Thanks!

Hi, Be sure to check with the game maker's support and forums as there could be known issues that are affecting your system such as conflicts with certain drivers, BIOS, chipset drivers, and others. Uninstalling DT and SPTD.sys might help you discover the root cause easier. And you can always re-install them. Photo is not really needed as the minidump contains the best data. 124 could indeed be hardware however it makes sense to try to rule out all the possibilities you can as that often leads to the root cause. Hope this helps.Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Just got the same error whilst playing the same game... I am remembering that before all this had happened I had applied a BIOS update from ASUS, could it be that this update is causing my system to crash?

Hi Andre thanks for your reply, I have uploaded the minidump to my skydrive... Thanks, Edward. Hi Edward, your AMD Phenom(tm) II X6 1090T Processor has a L1 cache issue: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR This bug check indicates that a fatal hardware error has occurred. http://msdn.microsoft.com/en-us/library/ff557321%28VS.85%29.aspx Record Id : 01cbe1450532dea4 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 3/13/2011 17:04:31 Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ 8671909c Section @ 86719174 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x86 Error Type : Cache error Operation : Data Read Flags : 0x00 Level : 1 CPU Version : 0x0000000000100fa0 Processor ID : 0x0000000000000004 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ 867190e4 Section @ 86719234 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000004 CPU Id : a0 0f 10 00 00 08 06 04 - 09 20 80 00 ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ 86719234 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ 8671912c Section @ 867192b4 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : DCACHEL1 _DRD_ERR (Proc 4 Bank 0) The CPU can't read the data from the L1 Cache . Ondu all overclocking and bring it back to the 3.2GHz default clockrate, you run it at 3.5GHz. If this doesn't fix it, send the CPU to AMD for testing it. André "A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Hi, Yes a BIOS update could be the issue, or involved. Check with ASUS support and their forums for known issues with that BIOS. ASUStek Support http://support.asus.com/ ASUStek Forums http://vip.asus.com/forum/default.aspx?SLanguage=en-us ASUStek Drivers http://support.asus.com/download/download.aspx?SLanguage=en-us Hope this helps.Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Hi, Yes a BIOS update could be the issue, or involved. Check with ASUS support and their forums for known issues with that BIOS. he already uses the latest BIOS ;) BiosVersion = 1701 BiosReleaseDate = 01/27/2011 BaseBoardManufacturer = ASUSTeK Computer INC. BaseBoardProduct = M3A78 PRO BaseBoardVersion = Rev 1.xx"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

I have flashed the previous bios again (1601) and still no errors after 4 - 5 hours of gaming, which until yesterday and today where giving me bluescreens.... I guess it could have been the bios update. I have played other intensive games such as Dead Space 2 and Bad Company 2, never crashed for me and with the same CPU installed. However if I see that I am getting another BSOD I will contact AMD. Thanks for your help, Edward.

Hi, Glad to have helped. Be sure you also check for the latest Chipset Drivers at ASUStek. And on-board device drivers. Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

I have flashed the previous bios again (1601) and still no errors after 4 - 5 hours of gaming, Nice to hear that an downgrade fixed it. contact ASUS about the BIOS issue. They should look at it. André"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Hi Iam still uncertain however that this could have solved the case, although it seems that the crash does not occur anymore, I want to try as Andre suggested and remove the overclock, contacted an AMD forum, it seems that the crash can occur if the CPU is overclocked and does not have enough volage when under load... Since my motherboard cannot tweak the voltage, will try removing the overclock aswell...

Hi, When you have system issues, especially BSOD's, its a good idea to remove all Over-Clocking until the issues are resolved. OC's just makes the system to sensitive to other influences to allow for proper troubleshooting. Hope this helps.Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

will see how it goes.... thanks!

Hi Iam still uncertain however that this could have solved the case, although it seems that the crash does not occur anymore, I want to try as Andre suggested and remove the overclock, contacted an AMD forum, it seems that the crash can occur if the CPU is overclocked and does not have enough volage when under load... Since my motherboard cannot tweak the voltage, will try removing the overclock aswell... ok. Run it at stock speed and don't overclock in feature."A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

Just ran a prime95 torture test on my cpu for a full 6 hours, no problems so far, so I would for now consider the Bios update being a culprit to my BSOD, I will contact ASUS about this, maybe they could investigate further....

I will contact ASUS about this, maybe they could investigate further.... ok do this. best regards André"A programmer is just a tool which converts caffeine into code" Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

I also have the same problem can you please help myminidumpfile DenniZ

hi there, that was quite some time since i had posted about this problem... :-) in my case it was the overclocking, since i dont have a motherboard that can tweak the voltages it was causing system instabilities and therefore causes bsods, are you using any oc's on your pc? what are your system specs?