i cannot log on to windows update... i have lost all my retsore points.... i have no realtek sound device any more. my internet explorer freezes and all after a trojan that i aquired from the microsoft update site!!!!!! can you help me.. regards howard1 person needs an answerI do too

"cherokee2000" wrote in message news:5a768daf-dd3a-4044-97bb-5dcb4950e930...>i cannot log on to windows update... i have lost all my retsore points.... >i have no realtek sound device any more. my internet explorer freezes and >all after a trojan that i aquired from the microsoft update site!!!!!! >can you help me.. regards howard What on earth makes you think that you got a "trojan that i aquired from themicrosoft update site"??You *may* have got a man-in-the-middle attack while at the site - but you'd be the first person in recorded history (except for a minor and quickly killed outbreak in India a few years ago) to get one direct from MS! WHICH 'microsoft update site' are you talking about? - Windows Update itself, or what? WRT actually solving you current problem....Boot to Safe Mode - Open Device Managerlook there for any yellow or red-lagged items - REMOVE all of them.reboot to Safe Mode - Windows should reinstall anything you removed.Now look in Device Manager again - are any devices showing as red- or yellow- flagged?If so, then post back with details. Losing Restore points is a common problem after an infestation - it's one ofthe target points. Since when have you had to 'Log On' to Windows Updates?? - please give EXACTerror message that appear when you try to access Windows Updates. Again, it's a common target point for trojans, etc. Your problems all seem to be related to an infestation - how certain are youthat you've cured it? Please download, install and update MalwareBytes Anti-Malware from http://malwarebytes.org -then run it and see what it reports - Delete EVERYTHING it finds.Then post back with the results. HTH -- Noel Noel Paton | Nil Carborundum Illegitemi | CrashFixPC