hi, i got my granddaughter a laptop.she was put down as administrator but she changed the password and cant remember it.so when i try to get on to my bingo i cantas it needs the administrators password.i have vistathanks.

Hi annamcl, I understand the inconvenience the issue has caused and that the current situation can be frustrating. However, please understand that password recovery is not supported by Microsoft. For more information, please check the following KB article. Microsoft policy about lost or forgotten passwords http://support.microsoft.com/kb/189126 In addition, a community in the following thread indicated that a tool is helpful on such kind of issues. Ive included the link of it for your reference: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2648425&SiteID=17 Hope the information is helpful.