Dear all, My system HP pavilian entertainment pc dv6 1390 was working perfect with windows 7 - 64bit. but to install a client, i was supposed to format and re-install with windows7 -32bit. but since then my finger print sensor doesn't work. i have tried drivers from hp site. but still my system could not detect built in reader. can any one help on this issue please?

Dear all, My system HP pavilian entertainment pc dv6 1390 was working perfect with windows 7 - 64bit. but to install a client, i was supposed to format and re-install with windows7 -32bit. but since then my finger print sensor doesn't work. i have tried drivers from hp site. but still my system could not detect built in reader. can any one help on this issue please? Hi Integrated devices such as Webcams, FingerPrint Readers, Speakers, and etc, are supported by the computer manufacturer and usually require customized drivers for those systems. Please contact HP Support for a solution. HP Support & Drivers Notebook Computers (Laptops) - HP Support Forum Hope this helps. Thank You for using Windows 7 Ronnie Vernon MVP

Dear Ronnie, First of Thanks for your kind reply. Earlier itself I have tried via both the links too. but unfortunately there were no positive result. could you please help with some other driver link. Thanks "N" cool Regards, Haja Rose...

Dear Ronnie, First of Thanks for your kind reply. Earlier itself I have tried via both the links too. but unfortunately there were no positive result. could you please help with some other driver link. Thanks "N" cool Regards, Haja Rose... Hi There is just too much information that I cannot determine from here. Go to this link: Product search results - Pavilion dv6-1300 There are 2 results shown there, the "et" model and the "ev" model. Which one are you using? HP Pavilion dv6-1300 Entertainment Notebook PC series HP Pavilion dv6-1390et Entertainment Notebook PC HP Pavilion dv6-1390ev Entertainment Notebook PC If you select either one of those links, on the next page, select Software and Driver Downloads. On the next page, select Windows 7 (32-bit). In the list of drivers, expand the Keyboard, Mouse, and Input Devices. There is no Fingerprint Reader device listed there? There is a Validity Sensor listed. Is this what they call the fingerprint reader? These are all questions that HP can easily answer, but I don't have a clue? You will get much better and faster results if you ask someone from HP these questions. Please post your question in the following HP Support Forum. Hardware - HP Support Forum Thanks for understanding. Thank You for using Windows 7 Ronnie Vernon MVP

If the issue persists after trying Ronnie's suggestions, it is recommended contact HP directly to check this issue. We cannot eliminate the possibility of the hardware corruption.

kinda of crazy way to fix this but have you tried to look at the hardware manage and see if it is not installed correctly and turned on? That might help alittle but if not try and have HP scan you system and find the issue.

Validity Sensor is the same thing Ronnie. But it could also be that it is not configured correctly either. those things a re touchy.