hi, I can´t open my email account. I can´t see the characters to solve the puzzle...can you help me pleaseeeee

Hi A.K.11, - Which is the E-mail client that you use?- What happens when you try to open the E-mail account? Do you get any error message? If yes, specify the same.- Were you able to open your E-mail account without any issues earlier?Post back with more specific details about the issue to help us assist you better.Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.

If you're seeing Captcha images, then you must be logging into a mail account using a web browser and not a mail client. What mail provider are you using?Often, Captcha challenges also contain a link you can click that will speak the characters instead of display them. Perhaps you can try that link, it is there.Brian Tillman [MVP-Outlook]--------------------------------https://mvp.support.microsoft.com/profile/Brian.TillmanIf a reply helps, please vote it as helpful. If a reply solves the issue, please mark it as an answer.

If you're seeing Captcha images, then you must be logging into a mail account using a web browser and not a mail client. What mail provider are you using?Often, Captcha challenges also contain a link you can click that will speak the characters instead of display them. Perhaps you can try that link, if it is there.Brian Tillman [MVP-Outlook]--------------------------------https://mvp.support.microsoft.com/profile/Brian.TillmanIf a reply helps, please vote it as helpful. If a reply solves the issue, please mark it as an answer.