when my computer downloads and installs new updates then restarts to finish the process it always fails to reload, unless i go through the recovery process each time. so what can i do to fix that because i've even tried to erase everything with the backup disk and reinstall everything? please help

When Win7 does not load, you can use Windows recovery process to go back to previous state. We create restore point before we install windows update on the system. Also do not install lot of updates together. Just install 3-5 updates and then reboot. Can you isolate which update causes your computer not to boot. Does your computer goes in reboot loop or gives you BSOD (blue screen of death).Manoj Sehgal

it goes into reboot loop but sometimes it does give me BSOD.

Hi, Please reinstall updates with antivirus disabled. If it does not work, repair the system. Also, becasue you encouter a BSOD, since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services). The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are). To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call. To obtain the phone numbers for specific technology request please take a look at the web site listed below: Microsoft - Help and Support http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers. http://www.microsoft.com/worldwide/Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.