Everytime I go to launch an FTP 'network location' in my computer, Explorer.exe crashes and restarts with the following event. This FTP definition was existant and working in Vista prior to the upgrade.Any Ideas????Event log error:Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271 Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a2752ff Exception code: 0xc000000d Fault offset: 0x00008aa0 Faulting process id: 0x1a14 Faulting application start time: 0x01caa8f7a994b7eb Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll Report Id: 9f05aec2-14f0-11df-bd9f-001cc02c68bf

This issue is caused by one of the startup items. Please disable all startup items and third party services when booting. This method will help us determine if this issue is caused by a loading program or service. Please perform the following steps:1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window. 2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK. Please test this issue in the Clean Boot environment, if the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.MCSE, MCSA, MCDST [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

Hello,Does the computer have any third-part FTP program installed? MSVCR80.dll is a Microsoft C runtime library. Windows 7 contains several different version of MSVCR80.dll files. If the problem still happens in Clean Boot mode, try to rename this MSVCR80.dll file.1. Create a bat file for renaming the MSVCR80.dll: create a text file and copy the following commnad line into it. Then renaming the text file to xxx.bat. Saving the xxx.bat file to C drive.rename C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll MSVCR80.oldMake sure the folder path is corrcet.We need to perform this step in Command Promot. But the name of the folder is too long to type, so you need to utilize a bat file to finish the task. 2. Boot the computer to windows recovery mode. How to boot the computer to recovery mode, click here.3. Open Command Promot, and run the bat filec:\xxx.batThomas77

Thanks, I have isolated to Norton 360. I will see what Symantec has to say. Your help is greatly appreciated.