I did not understand the responses about controlling the machine. Isn't there an easy way to resolve this error?

perform a cleanboot. A Clean Boot will allow us to isolate any device drivers or programs that are loading at startup that may be causing a conflict with other device drivers or programs that are installed in your computer. 1) Run MSCONFIG.EXE. (MSCONFIG is a built-in tool for Windows XP\2003 systems.) 2) In the Services tab, click "Hide All Microsoft Services" and click "Disable All". 3) In the Startup tab, click "Disable All". Click OK. (This will temporarily prevent third-party programs from running automatically during start-up.) 4) Restart the computer. Does the problem still persist? If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You can use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. Also,please reintall Windows Update Agent for Windows Vista X-86: http://download.windowsupdate.com/Wi...gent30-x86.exe X-64: http://download.windowsupdate.com/Wi...gent30-x64.exe After that please re-start "Windows Update" services. You can do that by: type "services.msc" from a command prompt and find "Windows Update"