The laptop is on windows 7 and it has no internet conection. I have tried a system restore but it did not help. I have tried to reset the ip address but it won't let me. How can i fix this? Thanks

Hello, Could you please write the correct error message? First try updating your NICs drivers. Also, try to reset TCP / IP: http://support.microsoft.com/kb/299357 Another thing is to make sure that your IP adressing are right. Possible that the problem is with your ISP. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator

Hi, I would like to know where you got the error code. Addition to Mr X, please configure TCP/IP correctly, disable security software and firewall to avoid any blocking, perform clean boot. TCP/IP http://windows.microsoft.com/en-US/windows7/Change-TCP-IP-settings Clean Boot http://support.microsoft.com/kb/929135 If the issue persists, please open CMD and let me know the output of ipconfig /all commad. Best Regards, Niki Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.