Can someone read a dmp file for me and see if it says why the program was not responding. Am just curious as to why. Thank you
dump file read
March 15th, 2015 2:36pm
CW
This was related to an OS dll called wow64cpu. Not much info in this application DMP. I would run a system file check to verify the OS
Please run a system file check (SFC)All instructions are in our Wiki article below...
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System file check (SFC) Scan and Repair System Files
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Ken\Desktop\Eudora.DMP] User Mini Dump File with Full Memory: Only application data is available ************* Symbol Path validation summary ************** Response Time (ms) Location Deferred SRV*e:\symbols*http://msdl.microsoft.com/download/symbols Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 8 Version 9600 MP (12 procs) Free x64 Product: WinNt, suite: SingleUserTS Built by: 6.3.9600.17031 (winblue_gdr.140221-1952) Machine Name: Debug session time: Sun Mar 15 14:12:15.000 2015 (UTC - 4:00) System Uptime: 2 days 15:13:10.591 Process Uptime: 0 days 5:03:39.000 ................................................................ ................................................................ .. wow64cpu!CpupSyscallStub+0x2: 00000000`776b2352 c3 ret 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** ERROR: Module load completed but symbols could not be loaded for Eudora.exe FAULTING_IP: +fb76d65fd0 00000000`00000000 ?? ??? EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 0000000000000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 CONTEXT: 0000000000000000 -- (.cxr 0x0;r) rax=0000363ea3c84735 rbx=0000000000000b4c rcx=0000000000001010 rdx=0000000000000001 rsi=000000000283a8d0 rdi=0000000000000000 rip=00000000776b2352 rsp=000000000008ee08 rbp=000000000018f960 r8=0000000000000010 r9=0000000000000006 r10=00000000776fd980 r11=000000000018f8dc r12=000000007ffdb000 r13=000000000008fdb0 r14=000000000018f8f0 r15=00000000776b1b10 iopl=0 nv up ei pl nz ac pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200212 wow64cpu!CpupSyscallStub+0x2: 00000000`776b2352 c3 ret FAULTING_THREAD: 0000000000000b44 DEFAULT_BUCKET_ID: STATUS_BREAKPOINT PROCESS_NAME: Eudora.exe ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached. EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 APP: eudora.exe ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre PRIMARY_PROBLEM_CLASS: STATUS_BREAKPOINT BUGCHECK_STR: APPLICATION_FAULT_STATUS_BREAKPOINT LAST_CONTROL_TRANSFER: from 00000000776b219e to 00000000776b2352 STACK_TEXT: 00000000`0008ee08 00000000`776b219e : 00000023`777bc67c 00000000`00000023 00000000`00000000 00000000`0283a8b0 : wow64cpu!CpupSyscallStub+0x2 00000000`0008ee10 00000000`776d219a : 00000000`00000000 00000000`776b1574 00000000`00000000 00000000`776d2380 : wow64cpu!Thunk0ArgReloadState+0x5 00000000`0008eec0 00000000`776d20d2 : 00000000`00000000 00000000`00000000 00000000`0008fd30 00000000`0008f830 : wow64!RunCpuSimulation+0xa 00000000`0008ef10 00007ffe`3c703e59 : 00298000`4522b689 00000000`776d1f60 00000000`7ffdf000 00000000`00000000 : wow64!Wow64LdrpInitialize+0x172 00000000`0008f450 00007ffe`3c6e375e : 00007ffe`3c640000 00000000`00000000 00000000`7ffdf000 00000000`00000000 : ntdll!LdrpInitializeProcess+0x1591 00000000`0008f770 00007ffe`3c65ba1e : 00000000`0008f830 00000000`00000000 00000000`7ffdf000 00000000`00000000 : ntdll!_LdrpInitialize+0x87cee 00000000`0008f7e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe FOLLOWUP_IP: wow64cpu!CpupSyscallStub+2 00000000`776b2352 c3 ret SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: wow64cpu!CpupSyscallStub+2 FOLLOWUP_NAME: MachineOwner MODULE_NAME: wow64cpu IMAGE_NAME: wow64cpu.dll DEBUG_FLR_IMAGE_TIMESTAMP: 54504aa0 STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb FAILURE_BUCKET_ID: STATUS_BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub BUCKET_ID: APPLICATION_FAULT_STATUS_BREAKPOINT_wow64cpu!CpupSyscallStub+2 ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:status_breakpoint_80000003_wow64cpu.dll!cpupsyscallstub FAILURE_ID_HASH: {b49b9ba3-a146-c725-bd13-e3ea7af98ea6} Followup: MachineOwner --------- 0:000> lmvm wow64cpu start end module name 00000000`776b0000 00000000`776b9000 wow64cpu (pdb symbols) e:\symbols\wow64cpu.pdb\64E48393247449399AD4A6A12E5A5BCD1\wow64cpu.pdb Loaded symbol image file: wow64cpu.dll Image path: C:\Windows\System32\wow64cpu.dll Image name: wow64cpu.dll Timestamp: Tue Oct 28 22:02:08 2014 (54504AA0) CheckSum: 0000881B ImageSize: 00009000 File version: 6.3.9600.17475 Product version: 6.3.9600.17475 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 2.0 Dll File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Microsoft Corporation ProductName: Microsoft Windows Operating System InternalName: wow64cpu OriginalFilename: wow64cpu.dll ProductVersion: 6.3.9600.17475 FileVersion: 6.3.9600.17475 (winblue_r5.141028-1500) FileDescription: AMD64 Wow64 CPU LegalCopyright: Microsoft Corporation. All rights reserved.
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March 15th, 2015 4:56pm
It found some errors. I recall last time this happened I was told to run another command that repaired the erors. I don't recal it though but I believe it started with a D, like dsim or similar. TIA
March 15th, 2015 6:40pm
CW
Please run a system file check (SFC) & DISMAll instructions are in our Wiki article below...
Should you have any questions please ask us.
System file check (SFC) Scan and Repair System Files
Free Windows Admin Tool Kit Click here and download it now
March 15th, 2015 6:47pm