Hello everyone, 

Few days ago i bought a new laptop and i experienced already some problems; the last one is the weirdest, everytime i try to switch on the bluetooth it appears a blue screen with written to check this error : driver irql not less or equal btfilter.sys and then the laptop restart. Someone knows why?

Thanks

PS: My knowledge of computer are less then basic so try to don`t be too technics! Think if you were speaking with a 5 years old boy.  Thanks again!

• Edited by Kurobit 17 hours 4 minutes ago

  We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

check your details PC model, browse using search engine like google.com , search for " your PC model Bluetooth driver Windows 8.1 " try to update your Bluetooth driver. Maybe Bluetooth driver corrupted

If you find difficulties to find the driver, try to contact your PC manufactured

• Edited by britishdhez 1 hour 15 minutes ago