dmp file for Windows 7 random crashing restarting
Could someone help me decipher the minidump files created when my Windows 7 PC randomly crashes and restarts? I have a minidump which corresponds to each time this happens. The error log was not definitive enough for me to tell what is causing the crash. I'm hoping there is more information contained in the minidump Let me know how to upload the files also. Thanks in advance. -Chief-
June 27th, 2011 6:43pm

Hello, use Microsoft Skydrive to upload dump files and post a link here. To read minidumps: http://support.microsoft.com/kb/315263 You can also contact Microsoft CSS. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2011 9:47pm

Sorry for the delay in posting, Here is the link to the Skydrive containing Minidump files LMK if you can shed any light on the problem. https://skydrive.live.com/P.mvc#!/?cid=888279a0f76f0c9e&sc=documents&uc=20&id=888279A0F76F0C9E%21349 -joe-chief-
July 15th, 2011 1:31pm

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 000018a4, memory referenced Arg2: 0000001b, IRQL Arg3: 00000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: 828c1e1b, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from 829ae848 Unable to read MiSystemVaType memory at 8298de20 000018a4 CURRENT_IRQL: 1b FAULTING_IP: nt!KiIpiSendPacket+7f 828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: WorldShipTD.ex TRAP_FRAME: 8e3529c8 -- (.trap 0xffffffff8e3529c8) ErrCode = 00000000 eax=8296e538 ebx=00000003 ecx=00000000 edx=8296fd20 esi=00000000 edi=829aea08 eip=828c1e1b esp=8e352a3c ebp=8e352a84 iopl=0 nv up ei pl zr na pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246 nt!KiIpiSendPacket+0x7f: 828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h] ds:0023:000018a4=???????? Resetting default scope LAST_CONTROL_TRANSFER: from 828c1e1b to 828865cb STACK_TEXT: 8e3529c8 828c1e1b badb0d00 8296fd20 85724800 nt!KiTrap0E+0x2cf 8e352a48 8287cbcd 00000000 8e352a74 828dba33 nt!KiIpiSendPacket+0x7f 8e352a84 828c5de9 8296e538 00000001 8296e538 nt!KeFlushMultipleRangeTb+0x26f 8e352a98 828ca9f2 85724800 8e352c74 00000002 nt!MiFlushPteList+0x22 8e352aac 828c1c7e 00002f50 04ffda98 00000000 nt!MiAgeWorkingSet+0x454 8e352ac8 828c24f7 8298e430 855189c8 8e352d5c nt!KiDeferredReadyThread+0x8f2 8e352af0 828be4a4 855189c8 8e352d20 00000000 nt!KiCommitThreadWait+0x1df 8e352c70 828117ab 00000000 00000000 0000e326 nt!KeWaitForMultipleObjects+0x535 8e352d50 82a4df64 00000000 ba98d941 00000000 hal!KfReleaseSpinLock+0xb 8e352d78 82813ba9 ffffffff 82904ccd b6244999 nt!PspSystemThreadStartup+0x9e 8e352d90 828f6219 828bdd80 00000000 00000000 hal!KfLowerIrql+0x61 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiIpiSendPacket+7f 828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h] SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!KiIpiSendPacket+7f FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fd753 FAILURE_BUCKET_ID: 0xA_nt!KiIpiSendPacket+7f BUCKET_ID: 0xA_nt!KiIpiSendPacket+7f Followup: MachineOwner --------- ------------------------------------------------------------------------------------------------------------------------------------------ Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(VS.85).aspx The BSOD occured when WorldShipTD.exe procees was running. It belongs to UPS WorldShip® Shipping System. I have seen that most of drivers have not been updated since 2009. Please update all possible drivers. Also, use memtest86+ to check your RAM. If there is a faulty one, replace it or contact your manufacturer Technical Support. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
July 15th, 2011 2:21pm

Thanks, I noticed this too, but each .dmp referneces a different error, i checked a couple using your instructions. That was the latest error, but im looking for a common thread? Do you think it is memory. System is only 2-3 months old and only runs UPS Worldship and accesses internet. Thanks for prompt reply -joe-chief-
July 15th, 2011 2:30pm

If it is RAM then memtest86+ will reveal that. Possible that UPS Worldship is the cause of your problem. I don't know how it works so I can not make a conclusion. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
July 15th, 2011 2:33pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics