dmp file for Windows 7 random crashing restarting
Could someone help me decipher the minidump files created when my Windows 7 PC randomly crashes and restarts?
I have a minidump which corresponds to each time this happens.
The error log was not definitive enough for me to tell what is causing the crash.
I'm hoping there is more information contained in the minidump
Let me know how to upload the files also.
Thanks in advance.
-Chief-
June 27th, 2011 6:43pm
Hello,
use Microsoft Skydrive to upload dump files and post a link here.
To read minidumps: http://support.microsoft.com/kb/315263
You
can also contact Microsoft CSS.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
June 27th, 2011 9:47pm
Sorry for the delay in posting,
Here is the link to the Skydrive containing Minidump files
LMK if you can shed any light on the problem.
https://skydrive.live.com/P.mvc#!/?cid=888279a0f76f0c9e&sc=documents&uc=20&id=888279A0F76F0C9E%21349
-joe-chief-
July 15th, 2011 1:31pm
*******************************************************************************
*
*
* Bugcheck Analysis *
*
*
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000018a4, memory referenced
Arg2: 0000001b, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 828c1e1b, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from 829ae848
Unable to read MiSystemVaType memory at 8298de20
000018a4
CURRENT_IRQL: 1b
FAULTING_IP:
nt!KiIpiSendPacket+7f
828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: WorldShipTD.ex
TRAP_FRAME: 8e3529c8 -- (.trap 0xffffffff8e3529c8)
ErrCode = 00000000
eax=8296e538 ebx=00000003 ecx=00000000 edx=8296fd20 esi=00000000 edi=829aea08
eip=828c1e1b esp=8e352a3c ebp=8e352a84 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
nt!KiIpiSendPacket+0x7f:
828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h] ds:0023:000018a4=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from 828c1e1b to 828865cb
STACK_TEXT:
8e3529c8 828c1e1b badb0d00 8296fd20 85724800 nt!KiTrap0E+0x2cf
8e352a48 8287cbcd 00000000 8e352a74 828dba33 nt!KiIpiSendPacket+0x7f
8e352a84 828c5de9 8296e538 00000001 8296e538 nt!KeFlushMultipleRangeTb+0x26f
8e352a98 828ca9f2 85724800 8e352c74 00000002 nt!MiFlushPteList+0x22
8e352aac 828c1c7e 00002f50 04ffda98 00000000 nt!MiAgeWorkingSet+0x454
8e352ac8 828c24f7 8298e430 855189c8 8e352d5c nt!KiDeferredReadyThread+0x8f2
8e352af0 828be4a4 855189c8 8e352d20 00000000 nt!KiCommitThreadWait+0x1df
8e352c70 828117ab 00000000 00000000 0000e326 nt!KeWaitForMultipleObjects+0x535
8e352d50 82a4df64 00000000 ba98d941 00000000 hal!KfReleaseSpinLock+0xb
8e352d78 82813ba9 ffffffff 82904ccd b6244999 nt!PspSystemThreadStartup+0x9e
8e352d90 828f6219 828bdd80 00000000 00000000 hal!KfLowerIrql+0x61
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiIpiSendPacket+7f
828c1e1b 8b86a4180000 mov eax,dword ptr [esi+18A4h]
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: nt!KiIpiSendPacket+7f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4d9fd753
FAILURE_BUCKET_ID: 0xA_nt!KiIpiSendPacket+7f
BUCKET_ID: 0xA_nt!KiIpiSendPacket+7f
Followup: MachineOwner
---------
------------------------------------------------------------------------------------------------------------------------------------------
Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(VS.85).aspx
The BSOD occured when WorldShipTD.exe procees was running. It belongs to UPS WorldShip® Shipping System.
I have seen that most of drivers have not been updated since 2009. Please update all possible drivers. Also, use memtest86+ to check your RAM. If there is a faulty one, replace it or contact your manufacturer Technical Support.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
July 15th, 2011 2:21pm
Thanks,
I noticed this too, but each .dmp referneces a different error, i checked a couple using your instructions.
That was the latest error, but im looking for a common thread? Do you think it is memory. System is only 2-3 months old and only runs UPS Worldship and accesses internet.
Thanks for prompt reply
-joe-chief-
July 15th, 2011 2:30pm
If it is RAM then memtest86+ will reveal that.
Possible that UPS Worldship is the cause of your problem. I don't know how it works so I can not make a conclusion.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft Certified
Professional
Microsoft Certified
Systems Administrator: Security
Microsoft Certified
Systems Engineer: Security
Microsoft Certified
Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft Certified
Technology Specialist: Windows 7, Configuring
Microsoft Certified
IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
July 15th, 2011 2:33pm