Hi all,

An excellent 2015 to you all. 

I wonder whether it's possible to get my (USB) SMK Ehome Infrared transceiver (which serves to connect my PC to a remote control)  to work again. It functioned okay under Windows 8, but when I upgraded my system to Windows 8.1 it didn't respond anymore. How's that possible? And do you have any ideas how I can resolve this?

I use the remote control to start and stop videos and to adjust the sound volume.

What I have done already:

-disabled and enabled the consumer IR devices under 'HID devices' in device management.

-disabled and enabled the USB controller for the Ehome Infrared Receiver.

No luck so far. Anybody knows what to do?

Cheers,

Peter

More often than not when a device isn't working it is because the driver has become corrupted. Re-installing a fresh copy should help http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly?SignedIn=1
http://captaindbg.com/how-to-update-drivers-on-windows-7/   (works on win 8 & win 10)

Hi,

What is the driver status in device manager? Have you tried to manually download the right version driver for Windows 8.1 from the transceiver's manufacture website and install it in your system?

Meanwhile, please run services.msc to launch services manager, then scroll down to "Human Interface Device Access service", make sure the service is "started" to "manual" or "automatic", test the issue again.

Hi,

What is the driver status in device manager? Have you tried to manually download the right version driver for Windows 8.1 from the transceiver's manufacture website and install it in your system?

Meanwhile, please run services.msc to launch services manager, then scroll down to "Human Interface Device Access service", make sure the service is "started" to "manual" or "automatic", test the issue again.

Hi,

Here are some other steps we take a try:

Reinstall the usb controllers, not just enable-disable, please refer to this guide:

• Click the Device Manager button.
• Expand Universal Serial Bus controllers.
• Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
• Restart the computer, and then reinstall the USB controllers.
• re-plug in the usb

We  can also power off the device\target machine, power on again, and check if it can do some help.

it's recommended to contact the device vender to find more correct driver information about the device

Sorry for the delay and thanks. I will try this (uninstalling the USB controllers) ASAP.

Cheers,

Peter AKA Django