after having a virus done a scan but there were 3 items would not repair remove move to chest as computer said they were read only files. done a restart after anti-virus ran but would not let me sign in to my user, i have no start menu or program icons just my background screen. I need to know how i can sign in to my user. I can still connect internet and have been using this but the startmenu etc wont show because i cant sing ni pls help. i cant do a system restore for the same reasonthanksError messages Recent changes you made to your computer What you have already tried to fix the problem

Hi peaface, - Which is the antivirus application that you use?- How are you connecting to the Internet?- Which are the files that are affected? Do you know the application name of the files? Check if you are able to boot into the Safe Mode and view the desktop successfully. Get back with more information to assist you better as your question does not contain all the information required to help you. Regards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hii am using avast antivirus i have done normal scan and boot scan wont clear them cos they show as read only files. to connect to internet i have gone onto task manager and opened programs that way so i can get onto my programs okay including internet. the files show up as explorer.exe win32-dropper-gensys\winlogon.exe win32 malware-genexplorer.exe win 32: dropper gen (Drp)can get onto safe mode where the start menu comes up okay, but when i sign in i'm not showing as being signed in if i go onto task manager it shows no user.have checked to see if auto hide is on for taskbar/start menu but is okay so its not that.thanks for the helpjan

Hi peaface, Run an online scan for your computer from Safe Mode with Networking. Visit the following links to do the same:http://onecare.live.com/site/en-us/center/whatsnew.htm As you can login to Safe Mode without any issues try performing System Restore from Safe Mode and check. How to restore Windows XP to a previous stateRegards,Divya R – Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.