hi

i had LYNC 2010 and that was working fine

i install the Office 2013 with LYNC 2013 all are working fine except the sharing desktop

please help

Gadi

Hello,

As noted in this interoperability URL:
http://technet.microsoft.com/en-us/library/jj204672.aspx

Lync 2013 desktop sharing should work fine. What is the problem you are having?
-is the desktop sharing button disabled?
-does desksharing fail during connection?
-or does desksharing show blank screen?

Thank You Matt for your Replay

When I get request from someone , I see the Accept button, so I press it

Then I am getting white screen on the sharing area

Thanks in advance

Gadi

Hi,

Have you accepted sharing desktop from other users to test?

Have you tested other application sharing?

You can ask for your partner to disable UAC on her/him machine and test it again.

HI Matt,

I have same problem.

After i accept Lync Sharing , i just see black screen, when other side is sharing desktop.If other side is sharing a program,there are no issues.

Both sides are running on Windows 8 - with Lync 2013 and in VMWare.

Please help.

Thanks

Anshu

We have seen this problem on other computers and have noticed that some computers are not able to share desktop if 3G and wlan is ON.

Could you try and disable those, both should be disabled if you click on the wireless button on the laptop.

After the wlan is disabled (the button should be orange) try and share desktop with a colleague.

• Proposed as answer by Kent-Huang Tuesday, December 04, 2012 1:42 AM
• Marked as answer by Kent-Huang Tuesday, December 04, 2012 7:30 AM

We have seen this problem on other computers and have noticed that some computers are not able to share desktop if 3G and wlan is ON.

Could you try and disable those, both should be disabled if you click on the wireless button on the laptop.

After the wlan is disabled (the button should be orange) try and share desktop with a colleague.

We have seen this problem on other computers and have noticed that some computers are not able to share desktop if 3G and wlan is ON.

Could you try and disable those, both should be disabled if you click on the wireless button on the laptop.

After the wlan is disabled (the button should be orange) try and share desktop with a colleague.

• Proposed as answer by Kent-HuangModerator Tuesday, December 04, 2012 1:42 AM
• Marked as answer by Kent-HuangModerator Tuesday, December 04, 2012 7:30 AM

We have seen this problem on other computers and have noticed that some computers are not able to share desktop if 3G and wlan is ON.

Could you try and disable those, both should be disabled if you click on the wireless button on the laptop.

After the wlan is disabled (the button should be orange) try and share desktop with a colleague.

• Proposed as answer by Kent-Huang Tuesday, December 04, 2012 1:42 AM
• Marked as answer by Kent-Huang Tuesday, December 04, 2012 7:30 AM

We have seen this problem on other computers and have noticed that some computers are not able to share desktop if 3G and wlan is ON.

Could you try and disable those, both should be disabled if you click on the wireless button on the laptop.

After the wlan is disabled (the button should be orange) try and share desktop with a colleague.

• Proposed as answer by Kent-Huang Tuesday, December 04, 2012 1:42 AM
• Marked as answer by Kent-Huang Tuesday, December 04, 2012 7:30 AM

I am experiencing the same issue on LAN. It has nothing to do with the other person's computer (verified), only my computer. 2010 worked fine. There must be a graphic card conflict or security setting. BTW I have UAC turned completely off on my laptop.

It is indeed an issue as it sometimes works on mine.  When it does work after an unexpected time the screen sharing stops and says network connectivity issue but if I go back to the 2010 client everything works.

Matt-

Problem:

What I get a white blank screen when someone shares their screen. Not sure what to do.

System:

Windows 7 x64-bit laptop (E6530).

Lync 2013 (didn't have Lync 2010 before)

Office 2010 pro

My Steps:

I went to DELL's support site and updated it with the Intel HD Graphics Driver, but still the same thing.

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

• Proposed as answer by pdr007 Tuesday, September 17, 2013 12:44 PM

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

• Proposed as answer by pdr007 22 hours 1 minutes ago

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

• Proposed as answer by pdr007 Tuesday, September 17, 2013 12:44 PM

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

• Proposed as answer by pdr007 Tuesday, September 17, 2013 12:44 PM

I've experiences this a few times in the past. The easiest solution is to follow this guide to solve it:

Looking into Event Viewer Microsoft Office Alerts the following event was being generated every time problem was reproduced:

Microsoft Lync

CLSID: {00000000-0000-0000-0000-000000000000} CATID: {9B179D6E-9BDB-454b-BE3D-89F9A792BD39} The ActiveX Compatibility setting disabled loading this object to help protect your security.

1073695582

15.0.4433.1506

0x80004005 

 

Take  note of CLSID identifier above and open registry editor:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if using LYNC 2013 32 bits on Windows 8 64 bits)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{00000000-0000-0000-0000-000000000000} (if running LYNC 2013 64 bits or running LYNC 2013 32 bits on Windows 8 32 bits)

 

You can remove this entry or change Compatibility Flags as described on the following KB articles:
- Security Settings for ActiveX controls and OLE objects in Office 2003 and in the 2007 Office suite
- A Web page that contains a custom ActiveX control may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688 (MS05-052)
- How to stop an ActiveX control from running in Internet Explorer

If my account is verified, I'll update this reply with the correct links to the different resources.

• Proposed as answer by pdr007 Tuesday, September 17, 2013 12:44 PM

additional links are here:  http://blogs.technet.com/b/lync_tips_and_tricks/archive/2013/01/11/lync-2013-desktop-sharing-shows-blank-screen.aspx

Try change your Windows Theme to Windows 7 Basic Theme.

Or

Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck Enable desktop composition

It is 100% worked for my current company client.

Best Regards,

Victor T

Try change your Windows Theme to Windows 7 Basic Theme.

Or

Control Panel -> Performance and Information Tools -> Adjust Visual Effects -> Uncheck Enable desktop composition

It is 100% worked for my current company client.

Best Regards,

Victor T

• Proposed as answer by Shreyas Kale Friday, July 11, 2014 4:22 AM

THANKS A LOT ViCTOR, Changing Windows Theme worked for me too... 

I was searching for solution from long time.. Finally got it fixed..

• Proposed as answer by Shreyas Kale Friday, July 11, 2014 4:27 AM
• Unproposed as answer by Shreyas Kale Friday, July 11, 2014 4:27 AM

Hi Victor, do you know why you have to change the Theme in order to view a shared document or application that is not uploaded to Lync?  We are getting ready to start using Lync with our clients and are trying to anticipate any issues they may have if they join using the web view.  Thank you in advance for any thoughts  you might have on this.

Patty