Hello forum, Just wondering if someone can tell me how to read the dmp file created after the blue screen appears ? I am working with Windows 7 Professional 32 bit. I dont know why Windows 7 keeps crashing and so far I have no idea of how to open the .dmp file. .... https://dl.dropbox.com/u/3790219/071912-11310-01.dmp ... The message that I been given so far says : Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1031 Additional information about the problem: BCCode: 101 BCP1: 00000019 BCP2: 00000000 BCP3: 8D36C120 BCP4: 00000004 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\071912-11310-01.dmp C:\Users\Vision\AppData\Local\Temp\WER-75270-0.sysdata.xml ... Thank you in advance for support!

You can go to the following link to download blue screen view. It will read your dmp files. It's in the center of the page almost to the bottom of page. Also what anti-virus are you using? AVG has been known to cause this problem. http://www.nirsoft.net/utils/blue_screen_view.html

Thank you for the link, I will try it this afternoon. But how to analyze this dmp file? I will post the result in here. I don't use AVG AntiVirus. I am using TrendMicro Office Scan.

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* CLOCK_WATCHDOG_TIMEOUT (101) An expected clock interrupt was not received on a secondary processor in an MP system within the allocated interval. This indicates that the specified processor is hung and not processing interrupts. Arguments: Arg1: 00000019, Clock interrupt time out interval in nominal clock ticks. Arg2: 00000000, 0. Arg3: 8d36c120, The PRCB address of the hung processor. Arg4: 00000004, 0. Debugging Details: ------------------ BUGCHECK_STR: CLOCK_WATCHDOG_TIMEOUT_8_PROC CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 1c STACK_TEXT: 82b719e4 82ac5a2f 00000101 00000019 00000000 nt!KeBugCheckEx+0x1e 82b71a20 82ac507e 00002711 00000000 00000700 nt!KeAccumulateTicks+0x242 82b71a60 82ac4f2b 8adb9dcd 89491200 00000000 nt!KeUpdateRunTime+0x145 82b71abc 82ac9bd7 82b71a02 82b71a02 000000d1 nt!KeUpdateSystemTime+0x613 82b71abc 8adb9dcd 82b71a02 82b71a02 000000d1 nt!KeUpdateSystemTimeAssist+0x13 WARNING: Stack unwind information not available. Following frames may be wrong. 82b71b40 88f69008 82b71b74 82b76601 82ac1e1a wasco+0x1fdcd 82b71b78 82ac21b5 88f69008 88f69008 00000000 0x88f69008 82b71b98 82a18cca bb943b9c 82b71bb4 82a2daf0 nt!KiExecuteAllDpcs+0xf9 82b71ba4 82a2daf0 01cd6502 000000e1 852bf958 hal!HalEndSystemInterrupt+0x6e 82b71ba4 00000013 01cd6502 000000e1 852bf958 hal!HalpIpiHandler+0x198 82b71c24 00000000 0000000e 00000000 00000000 0x13 STACK_COMMAND: kb SYMBOL_NAME: ANALYSIS_INCONCLUSIVE FOLLOWUP_NAME: MachineOwner MODULE_NAME: Unknown_Module IMAGE_NAME: Unknown_Image DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE Followup: MachineOwner ------------------------------------------------------------------------------------------------------------------------------------------------------------ Bug Check 0x101 : http://msdn.microsoft.com/en-us/library/ff557211(v=VS.85).aspx The blue screen caused by CPU, please check these: - The cooler has adequate thermal compound to transfer heat from the CPU to the cooler - The cooler is firmly and squarely seated on the CPU - The cooler is free of dirt/dust/furballs - The fan on the cooler is working - There is adequate cool airflow around the cooler Continue to monitor the CPU temperatures until the problem is solved. A lot of people have complained about problems with PCTuneUp. Please uninstall it until we're done testing. Regards, MCT / MCITP / MCTS / MCSA / C|EH