blue screen error
i have blue screen error.Then it display the following message...
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8003E11010
BCP2: FFFFF88003E36D9C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\050510-20748-01.dmp
C:\Users\Mahesh\AppData\Local\Temp\WER-34616-0.sysdata.xml
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please suggest me proper solution,,,,,,
May 5th, 2010 5:55pm
Hi
BCCode 116 refers to the graphic card. Do you use the latest drivers from NVidia or ATI, as well as the latest DirectX?
Regards
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May 5th, 2010 6:14pm
You are getting bugcheck 0x116 which is a VIDEO_TDR_ERROR - "This indicates that an attempt to reset the display driver and recover from a timeout failed."
Probably, update the video driver, downgrade the driver (if latest update doesn't work), update the firmware, downgrade the firmware (if latest update doesn't work). Ensure you're using the latest BIOS for your motherboard as well.
Do you have alternate video hardware you can try?
For dealing with Blue Screens, general guidance follows:
Consider running chkdsk on all partitions. Let chkdsk complete on each partition and see if that helps.
It can be helpful to use Driver Verifier. To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish,
and OK your way out of the dialog.
Then, reboot and use the system as you normally would, and wait for a problem. In the event that the system does not boot completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.
Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive,
and provide a link.
Also consider running SFC /SCANNOW.
If you boot into safe mode, do you still experience bugchecks? What about if you do a clean
boot, or device
clean boot?
Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily good memory - it just hasn't failed a test. Consider systematically eliminating RAM from the system - run with a couple
of modules for a while, and see how things go. Then try the other modules.
Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're using the latest BIOS.
May 6th, 2010 12:05am
Also, try uninstalling the current display card driver and then installing the latest version from the manufacturer's website to check the result:
1. Click the Start Button, type Device Manager in the Search bar and press "Enter". Click Continue if necessary.
2. Double click to expand the Display adapters.
3. Right click the display card and then click Uninstall.
4. Restart the computer.
5. Download the latest display card driver from the manufacturer and then install it.
Also, check if Windows Update can help in fixing the issue.
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May 6th, 2010 10:44am