have laptop with vista sp1, downloaded a spyware program from the net, and for a short while all was ok. then i noticed norton 360 auto protect was disabled. tried uninstalling spyware, no good. then tried system restore to point previous to spyware download, again no difference made. can someone please help, pc only 1 week old

Hi This sounds like an issue with the Norton 360 product. Try one of the following links for help. Symantec Search Results: auto protect: http://searchg.symantec.com/search?q=auto+protect&context=hho&output=xml_no_dtd&client=symc_en_US&site=symc_en_US&proxystylesheet=symc_en_US&partialfields=product%3ANorton+360+Retail%7Cproduct%3ATS+Gen%7Cproduct%3AShared+Tech&pvname=Norton_360_2.0&returnurl=%2Fnorton%2Fsupport%2Fproductdetail%2Findex.jsp%3Fpvid%3Dn360_2.0&charset=UTF-8&lr=lang_en&numgm=0&x=27&y=6 Home & Home Office Support - Symantec Corp.: http://www.symantec.com/norton/support/productdetail/index.jsp?pvid=n360 Hope this helps. If this post helps to resolve your issue, click the Mark as Answer or Helpful button at the top of this message.By marking a post as Answered, or Helpful you help others find the answer faster. Ronnie Vernon Microsoft MVP Windows Desktop Experience

cheers ronnie, appreciate the help.

Hi Your welcome, glad this helped. Ronnie Vernon Microsoft MVP Windows Desktop Experience