Hi mattzman62,
Please try the following methods to solve this issue:
Method 1: Run hardware troubleshooter
- Press Windows + W in the keyboard.
- Type Troubleshooting in the search box and press Enter.
- Click Hardware and Sound.
- Click Hardware and Devices, and then click Next in the wizard.
Method 2: Scan your computer with Microsoft Safety Scanner.
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. For your information, please review the following link to learn more about this tool and download it:
http://www.microsoft.com/security/scanner/en-us/default.aspx
Method 3: Review the following links to get more help:
What if a device isn't installed properly?
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly
Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device
Install USB 3.0 and other USB devices
http://windows.microsoft.com/en-US/windows-8/install-usb-3-usb-devices
Regards,
Lany Zhang