I am trying to go to msn.com but a window pops up which i think is a virus that tells me i have to fill out a survey to prove i am human before i can access msn web site. Then it gave me a countdown which expired and now it is saying i cannot access msn because i failed to fil out the survey. I also have been having i Explore.Exe- Application Error instruction at 0x10013ded memory 0x02503560 could not be read message pop up in a small window1 person needs an answerI do too

And you know you're human, right? ;-)Start your troubleshooting by making sure that the computer is virus/malware-free. Don't skip the preparatory work:http://www.elephantboycomputers.com/page2.html#Removing_MalwareIf you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at removing malware and even if they are, your computer may be so infested that Windows will need to be clean-installed. If possible, have all your data backed up before you take the machine into a shop.MS-MVP - Elephant Boy Computers - Don't Panic!