Hello

This is my story: Please help me...

I bought a DELL inspiron 15 3543/4W laptop...

It came with original windows 8.1 single language...

unfortunately my laptop infected by a virus and my recovery partition is also damaged...

I gave my laptop to the IT service center where I bought this laptop and they said the windows activation key is injected to the motherboard by the manufacture and I did not receive any recovery CD when I buy this Laptop...

And they formatted my laptop and they have installed windows 8.1 single language and the windows is activated now...

THIS IS THE PROBLEM : 

When we open an app the close button (the red 'X' mark) was on the top right corner in the previous version of windows I had..

There was a search bar in the start... 

There was the power options in the start...

But now all those three things are not there and now my laptop is very hard to use... :-(

When I try to add features they ask for a product key... And I don't know my key because It is injected to the motherboard...

I want to add those features to my laptop and I want to know how to Reinstall windows without a CD/USB because I did not receive any of them... (How to make a recovery partition)

• Edited by Brandon RecordsModerator Wednesday, July 15, 2015 2:01 PM Clarified title.

Hello

This is my story: Please help me...

I bought a DELL inspiron 15 3543/4W laptop...

It came with original windows 8.1 single language...

unfortunately my laptop infected by a virus and my recovery partition is also damaged...

I gave my laptop to the IT service center where I bought this laptop and they said the windows activation key is injected to the motherboard by the manufacture and I did not receive any recovery CD when I buy this Laptop...

And they formatted my laptop and they have installed windows 8.1 single language and the windows is activated now...

THIS IS THE PROBLEM : 

When we open an app the close button (the red 'X' mark) was on the top right corner in the previous version of windows I had..

There was a search bar in the start... 

There was the power options in the start...

But now all those three things are not there and now my laptop is very hard to use... :-(

When I try to add features they ask for a product key... And I don't know my key because It is injected to the motherboard...

I want to add those features to my laptop and I want to know how to Reinstall windows without a CD/USB because I did not receive any of them... (How to make a recovery partition) Reply ASAP

• Merged by Brandon RecordsModerator Wednesday, July 15, 2015 2:12 PM Duplicate threads.

For instructions on how to create a recovery partition, see here,

For instructions on how to find your windows key to add features, see here.

• Edited by Acreed02 Tuesday, July 07, 2015 6:46 PM