Wireless Connection
Hi I have a Sony VGN-NW26M Laptop and I can't open any web pages wirelessly. It says I am connected to the internet but when I attempt to open a page it can't. When I trouble shoot it comes up with "Windows can't communicate with the device or resource (primary DNS Server)?
October 6th, 2012 10:55am

hello, please go to start - in the run box type cmd and press enter. at the command prompt, type ipconfig /all and post the results here also, please provide detail about your topology. router, connection, etc. does it work when you connect via cable? is this for a single site location or are you joining different networks? Miguel Fra | Falcon IT Services, Miami, FL www.falconitservices.com | www.falconits.com | Blog
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October 6th, 2012 3:52pm

Hi, I would like to suggest you try the following: 1. Please upgrade your wireless NIC driver. 2. Please check the following network settings: Please go to Control Panel Network Connections, right click on your connection and choose Properties. (if you have multiple connections, please check the one you use and disable the unnecessary ones. ) 1) On the Network Tab of your Connection properties, please choose Internet Protocol Version 4 and click Properties. And then check if both of the IP Address and DNS are set to be delivered automatically. 2) If setting to obtain the IP Address and DNS automatically, please try to manually assign IP address, subnet mask, default gateway and the DNS settings referring to your routers settings to see if this works. 3. The issue may be also related to the wireless router. Please check its settings with the help of the users guide and your ISP. It is recommended that you also check the wireless router manufacturers website and check if there is any upgrade version of firmware. 4. If you have another computer, please connect it to the router and see if it can work. You can also connect the problematic computer to the Internet directly (bypass the router) and check how it works. If the issue persists, please run ipconfig /all and post the report to the thread for our further research. Hope this helps Vincent Wang TechNet Community Support
October 9th, 2012 3:44am

Hi, I would like to suggest you try the following: 1. Please upgrade your wireless NIC driver. 2. Please check the following network settings: Please go to Control Panel Network Connections, right click on your connection and choose Properties. (if you have multiple connections, please check the one you use and disable the unnecessary ones. ) 1) On the Network Tab of your Connection properties, please choose Internet Protocol Version 4 and click Properties. And then check if both of the IP Address and DNS are set to be delivered automatically. 2) If setting to obtain the IP Address and DNS automatically, please try to manually assign IP address, subnet mask, default gateway and the DNS settings referring to your routers settings to see if this works. 3. The issue may be also related to the wireless router. Please check its settings with the help of the users guide and your ISP. It is recommended that you also check the wireless router manufacturers website and check if there is any upgrade version of firmware. 4. If you have another computer, please connect it to the router and see if it can work. You can also connect the problematic computer to the Internet directly (bypass the router) and check how it works. If the issue persists, please run ipconfig /all and post the report to the thread for our further research. Hope this helps Vincent Wang TechNet Community Support
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October 9th, 2012 3:47am

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