Windows update not working
I had the same problem, I had been downloading all my updates (using the automatic setting)with no problem. All of a sudden I noticed in my download history, that 5 updates were tryning to be downloaded every day with it failing at least 20 times, so I knew something was wrong. So tghe first this I deid was reset from automatic to "notify me before install" feature to stop getting the failewd downloads added to my history.I too tried everything I could think of, (in my limited capacity), but could find no solution. Even tried to restore to an earlier restore point, also no work.So I opened up a problem with Microsoft support, I have worked with them for two weeks and 20 emails, they keep shoving me up to a more experienced technician, I am now on my 3rd Tech. I have followed all instructions from all the techs to the letter with no success. I told her that I didn't underestand why a multi billion dollar Corp like Microsoft couldn't solve what appears to be a minor problem in their own product.Theysuggested that I use the Vista CD that came with my CPU, and click on the repair part when it comes up. I did that it took about an hour and a half, after which it said that it failed because the computer I'm using was not compatible with Vista Home Premium. VistaHome premium came already installed on my computer when I bought it.They are nowtelling me that I need to use the Vista Disc and do a complete restore of my computer back to when I bought it. This entails some pretty technical things that you have to do, I am an amateur on the computer and hesitate to try complicated technical things to this computer, because one thing I've learned that if you don't know what your doing and do the wrong thing, hit the wrong button, etc, you can really screw things up.Hows that for top notch microsoft support!!!
May 4th, 2009 6:33am

Hi sweettater33, thanks for the post. Based on my experience, for some kind of Windows Update issues are caused by corrupted system components and we may need to repair the system by using the Windows Vista disc. I consider our support engineers should have provided detailed steps on how to perform each step. In my opinion, I recommend you follow the steps one by one and complete them. You can also ask for help from a local computer administrator to complete the repair or restore things. Meanwhile, I suggest you also check related solutions in Windows Update newsgroup via the following link: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate Hope this helps! Sean Zhu - MSFT
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May 6th, 2009 10:27am

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