Yesterday Windows Update started failing on my Windows 8.1 system.  The error code is 0x80073712

In order to recover from this I tried a couple of things:

• Ran the troubleshooter.  The troubleshooter said it had resolved the problem, so I rebooted the computer and tried to run Windows Update again.  It failed in exactly the same way.
• I then ran the following command: "DISM.exe /Online /Cleanup-image /Restorehealth".  It completes rather quickly, displaying "Error: 14098 The component store has been corrupted."
• I then ran the command: "sfc /scannow". It reports "Windows Resource Protection could not perform the requested operation"
• I've variously tried the above commands with now luck.

The system seems to be running fine otherwise, but I'm very concerned that some big issue is looming.  As this is my Windows software development platform this is a big deal to me.

I've posted the DISM.log and CBS.log files here:  http://1drv.ms/1eedLpH

My sincere thanks for your help

Kelly

• Edited by Kelly Murphy Tuesday, July 21, 2015 3:07 PM correction

Follow the instructions on the second post (its marked as answer) from here.

Then try to run the sfc /scannow to see if it can find and fix any errors.

• Edited by Acreed02 Tuesday, July 21, 2015 3:16 PM

Hi Kelly,

Have you tried to restart the machine and then run the dism fix command with the installation source?

If the issue persists, please upload the dism log again.

Considering this issue occurred recently, we could perform a system restore to recover the machine to a previous normal point.

Best r

Hello MeipoXu,

Yes, I believe that I used the same installation source, but it's possible I didn't.  It is an ISO I received from my MSDN subscription.  When I needed it again I couldn't find it, so I downloaded it again. Do you know how I can make sure I'm using exactly the same media?

And yes, I restarted the machine before running the DISM command.

I hadn't considered System Restore, but that's a good thought.  I'll check to see what restore points I have available.

Thanks,

Kelly