Hi:I'm running Windows XP Home; just got rid of lots of viruses and downloaded the AVAST free 5.0 anti-virus program. According to AVASt, everything is up-to-date. But according to Windows, the virus definitions are updated. When I go to update them, the correct window opens, it says it is initializing, the narrow window signifying action begins to fill about 1% and then freezes. I have tried this multiple times and the same thing happens each time. Either a) windows is not recognizing the virus definitions or b) there continues to be a virus on the system. The definitions are labeled version 101011.Do you have any idea what the problem is?Thanks for your help.1 person needs an answerI do too

Hi Loraoshea,· Have you removed all other real-time antimalware products that were ever installed on your PC (Personal Computer), including free/trial product that were installed when the PC was purchased?Make sure that you have removed all other real-time antimalware products that were ever installed on your PC using their removal tools.I would suggest you to run an online virus scan on the computer to make sure that the computer is free from virus.Get a free PC safety scanLook forward to hearing back from you.Thanks and Regards,Santosh Y – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.