Windows explorer stops working all the time
Since RC, the windows explorer stops working many times, mainly on ALT-TAB switching. It's really boring.VONAH
November 19th, 2009 7:52pm

Hi, Before going any further, I would like to confirm if any error message appears when the Windows explorer stops. How you get it work again when the issue occurs? The Windows explorer issue can be caused by several reasons such as third party program and Shell Extension. To troubleshoot this issue, I suggest performing the following steps: First, please update your device drivers and BIOS to the latest version. If it does not work, try Clean Boot mode. If the issue persists, try the following tool to clear the Shell Extension: Please download the ShellExView v1.10 to your Desktop from the following link: http://www.nirsoft.net/utils/shexview.zip Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. Hope it helps.Vivian Xing - MSFT
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November 20th, 2009 10:21am

Hello,The Windows Explorer goes blank and the message is always "Windows Explorer stops responding..." and then comes the message that windows is colecting data to solve the problem. I always wait the process until it closes completly. Then click to open the win explorer again.I've testing Windows since beta 1 and this issue always occurs. Now I'm testing Win 7 Ultimate x64 in two different computers and the problems occurs in both. I've downloaded ShellExView v1.10 and I can list here the non-Microsoft programs: Synaptcis touchpad, AMD Desktop component, Bluetooh softw, iTunes and Winrar. Of Microsoft: LiveMesh, Office 2010 and Win Operation System.The computers are up-to-date on drivers,BIOS and softwares. Can I post here a printscreen of the issue?Thanks in advance,FredVONAH
November 23rd, 2009 8:51pm

I was in the second computer (comp 2: Win 7 Ultimate x64) and the issue that crashes Win Explorer happened 4 sequenced times... script:1. open a folder with preview pannel enabled2. fast right-mouse click to create a new folder4. Windows explorer crashes... "colecting data..."5. I have to open everything again... the same script... the same issue.As I've said, this is really boring, and happens since first official version of Win7.FredVONAH
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November 24th, 2009 2:38am

Hi Fred, Thank you for your update. I would like to know if you disabled the items using the ShellEXView. The items marked in pink are potential problems. I suggest disabling them to test the results: In order to disable a shell extension item, select the desired item, and from the File menu (or from the pop-up menu) select the appropriate option - "Disable Selected Items". If the issue disappears, you can enable them one by one to find out the root cause. Please also test it in Clean Boot mode as instructed above.Vivian Xing - MSFT
November 24th, 2009 6:15am

Hello Vivian,Thank you too the attention.I've done as you descrbied, disabling the shell extension items... but the problem persists.It seems the issue is related to preview panel. I was working in an excel sheet and want to open another file. I went to windows explorer and when I selected an excel file, the Excel crashed and nothing was previewed. The windows explorer freezed too.What's then up?FREDPS: I never know when this issue will happen. I tried for a while on Clean Boot mode and no problems... but I don't worked as usual when the issue comes.VONAH
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November 25th, 2009 8:20pm

Hi VONAH, It seems that third party program is the problem. I suggest testing it in Clean Boot more time. Please note that Clean Boot mode prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. You can still manually run these programs when you need them.If the issue never happens in Clean Boot mode, I suggest staying in this mode. In the meantime, please make sure the security programs are open to protect your computer.Vivian Xing - MSFT
November 27th, 2009 6:10am

Ok...But the third-part products are very common and used everywhere (Synaptcis touchpad, AMD Desktop component, Bluetooh softw, iTunes and Winrar). And these programs are installed on my computer 1. The issue occurs in the computer 2 too, that has only iTunes and Winrar in common. And the Microsoft Security Essentials works fine on the computers.It's not a good solution to work on clean boot mode. I'll try.As I have posted, these problems always occurs on Windows 7, since the first beta. And it's easy to say the problem are the others... I'll try to find if others have the same problem.But I thank you your patience,FREDVONAH
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November 27th, 2009 3:47pm

Hi, Is there any update?Vivian Xing - MSFT
December 3rd, 2009 11:44am

Hello Vivian,Thanks the solicitude.I've worked for almost a day on clean boot state. The problem happened once.I'm thinking the problem is related to the preview panel. Today the excel goes down 4 times when I was clicking different archives with the preview panel enabled. If I do not enable, it seems not happen...With the preview panel unable, for a while, it does not happen.And so... work without the preview panel? Anyone else has this problem?VONAH
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December 4th, 2009 3:11pm

You are not alone Vonah! I did an upgrade from vista home premium x64 to Windows 7 home premium a couple weeks ago and ever since, my Windows Explorer crashes at least 15-20 times a day. Sometimes it happens when I am in Explorer, sometimes some other application will crash and I'll see the little window saying that Windows Explorer has stopped working and is looking for a solution to the problem (but there never is one). I have an HP e9150t desktop (product: NY810AV#ABA) with a i7 920 processor, 6 GB RAM that is just six months old. I have an Nvidia GTS250 graphics card. All drivers and software versions are up to date. 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mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} .MsoPapDefault {mso-style-type:export-only; margin-bottom:10.0pt; line-height:115%;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!-- [if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style> <![endif]--> Log Name: Application Source: Application Error Date: 12/23/2009 4:39:57 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: deBlank-PC Description: Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771 Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b Exception code: 0xc0000374 Fault offset: 0x00000000000c6cd2 Faulting process id: 0x14ec Faulting application start time: 0x01ca84186d26532c Faulting application path: C:\Windows\explorer.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: b68a23e5-f00b-11de-9ecb-00261863d8e4 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-12-23T21:39:57.000000000Z" /> <EventRecordID>10713</EventRecordID> <Channel>Application</Channel> <Computer>deBlank-PC</Computer> <Security /> </System> <EventData> <Data>explorer.exe</Data> <Data>6.1.7600.16404</Data> <Data>4a765771</Data> <Data>ntdll.dll</Data> <Data>6.1.7600.16385</Data> <Data>4a5be02b</Data> <Data>c0000374</Data> <Data>00000000000c6cd2</Data> <Data>14ec</Data> <Data>01ca84186d26532c</Data> <Data>C:\Windows\explorer.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>b68a23e5-f00b-11de-9ecb-00261863d8e4</Data> </EventData> </Event> Please help me, Vivian, this has spoiled what I had hoped would be the dawn of a wonderful new experience with Windows 7. I am somewhere between a novice and an intermediate level user, so please be a bit more detailed than you might otherwise be when you respond with a solution to this problem. :-) Thanks! Guy
December 24th, 2009 1:21am

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