Running Windows XP Professional x64. System randomly does not complete the shutdown process. It will get to the stage "Windows is shutting down" and not go any further. My only solution has been to hold down the on/off button to complete the shutdown. As stated this is a random occurrence, on the other occasions shutdown completes without a problem. What is going on here?

Hi bowlmaker, ·Do you receive any error message or error code when you boot the computer?·Do you remember any recent changes made on the computer prior to the issue?·What is the make and model number of the computer?·What is the service pack installed? Follow the below methods: Method 1:Check the behavior by booting the computer in clean boot state.You may refer the below link on how to configure Windows XP to start in a "clean boot" state: http://support.microsoft.com/kb/310353If the issue does not persist you may continue with step 2 from the above link.Make sure you reset the computer to normal mode after the troubleshooting completes. Refer the section “Steps to configure Windows to use a Normal startup state” Method 2:Follow the steps from the below link: Advanced troubleshooting for shutdown problems in Windows XP:http://support.microsoft.com/kb/308029 Regards:Samhrutha G S - Microsoft Support.Visit our Microsoft Answers Feedback Forum and let us know what you think.