Windows XP won't shut down
Help! The past two nights, when I've gone to shut down my laptop (an '03 HP), I push the shut down button, only to watch the laptop not shut down. It just sits. I can move the mouse, so there isn't a freeze. But if I try to select any options (i.e. reopen a web browser to find help on Microsoft.com), it tells me I can't because it's shut down. I wind up pushing the "reset" button and it immediately turns the laptop off. We've made no new software upgrades or changes that I'm aware of in the past couple of days, save for the install of a photo viewing tool that accompanied CDs of photos we had made recently at a retailer. Am I experiencing a hardware malfunction that needs repair, or is this a software problem? Or, is it a sign that my machine needs significant clean up? Thanks!3 people need an answerI do too
March 12th, 2010 6:16pm

Malkeleah is correct if that does not work reinstall Windows
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August 7th, 2010 9:16pm

That's a leetle bit harsh and ahead of things at this point. I'd want the OP to go through the software troubleshooting first before jumping to any conclusions like needing to do a factory restore.MS-MVP - Elephant Boy Computers - Don't Panic!
August 7th, 2010 10:39pm

Try this and see if it works for you.1)create a shortcut (on the desktop) rightclick/new/shortcut.2)Paste this in the box. %windir%\system32\shutdown.exe -s -t 0 and click next.3)It should already show shutdown for the name. Click finish and you should see it on the desktop. See it that shuts your PC all the way off."There are only 10 types of people in the world. Those that understand binary, and those that don't." [_1337_Pete_]
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August 10th, 2010 10:44pm

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