When I try to shut my computer down, the Shut Down function doesn't respond. It doesn't freeze my computer. It just doesn't do anything. I go Start - Turn Off Computer - Turn Off and it just doesn't do anything. It doesn't close up my programs. It doesn't shut the computer down. It does nothing.Also the Auto-Restart does nothing. The only way I can shut my computer down is by first going to the Log Off screen and then selecting the "Turn Off User" option at the bottom.I run Windows XP Professional and Office 2003 and I have no other people sharing the computer with me, so there's no other users. How can I fix this problem?1 person got this answerI do too

Shutdown issues are generally caused by a program and/or process that is refusing to exit gracefully. The program and/or process can be from malware or can be legitimate (such as an invasive antivirus like Norton or McAfee). If you are using a Norton or McAfee product, uninstall it and replace with a better program such as NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for most people. A.The first step is always to make sure your computer is virus/malware free. http://www.elephantboycomputers.com/page2.html#Removing_Malware B. If the computer is virus/malware-free and no Norton or McAfee programs are installed, then do clean-boot troubleshooting to see which program/process is the culprit: How to perform a clean boot in Vista and XP - http://support.microsoft.com/kb/331796 D. If you need more information, here is an excellent shutdown troubleshooter: http://www.aumha.org/win5/a/shtdwnxp.htm Standard caveat: If troubleshooting the issue is too difficult - and there is absolutely no shame in admitting this isn't your cup of tea - take the machine to a computer repair shop. This will not be your local BigComputerStore/GeekSquad type of place. Get recommendations from family, friends, colleagues.MS-MVP - Elephant Boy Computers - Don't Panic!

Resources to Help Troubleshoot Shutdown Problems in Windows XPhttp://support.microsoft.com/kb/308029TaurArian [MVP] 2005-2010 - Update Services