Windows XP Outlook express
Hi I have two problems with outlook expressFirst that e mails will not leave the out box but I know they are being sent.Second and worse when you open out look express the window is frozen on inbox and if you go to tools or try and delete an e mail or do anything the top right hand box comes up with "not responding ". I have tried turning it on and off, system restore . I cannot be the first or the last to be having this problem.Any suggestions as to a cure would be greatly welcomed. Many thanks.David1 person got this answerI do too
July 26th, 2010 11:57pm

Start here.Create a new Outbox, and Sent Items folder.Do the following for the Outbox, and Sent Items after you move any messages you wish to save to a local folder you create.Tools | Options | Maintenance | Store Folder will reveal the location of your Outlook Express files. Write the location down and navigate to it in Windows Explorer or, copy and paste it into Start | Run.In WinXP, Win2K & Win2K3, the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show Hidden Files and Folders under Start | Control Panel | Folder Options Icon | View, or in Windows Explorer | Tools | Folder Options | View.With OE closed, find the Outbox.dbx and Sent Items.dbx file and delete them. New files will be created automatically when you open OE.Now compact your folders.Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.Compact Your OE Folders:http://www.insideoe.com/files/maintain.htm#compact Close and open OE. Can you work in the Inbox now? If so, clean it out.General precautions for Outlook Express:Do not archive mail in the Inbox or Sent Items. Create your own user defined folders and move the messages you wish to save to them. Empty Deleted Items folder daily. Although dbx files have a theoretical capacity of 2GB, I recommend about a 300MB max for less chance of corruption.Information about the maximum file size of the .dbx files that are used by Outlook Express:http://support.microsoft.com/?kbid=903095After you are done, follow up by compacting your folders manually while working *offline* and do it often.Click on Outlook Express at the top of the folder tree so no folders are open. Then: File | Work Offline (or double click Working Online in the Status Bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.Turn off e-mail scanning in your anti-virus program. It is a redundant layer of protection that eats up CPUs and causes a multitude of problems such as time-outs and account setting changes. Your up-to-date A/V program will continue to protect you sufficiently. For more, see:http://www.oehelp.com/OETips.aspx#3And backup often.Outlook Express Quick Backup (OEQB Freeware)http://www.oehelp.com/OEBackup/Default.aspx Bruce Hagen ~ MS-MVP [Mail]
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July 27th, 2010 12:05am

Bruce I am very grateful to you. Many thanks David
July 27th, 2010 12:17am

You're very welcome. You did all that this fast? Good work on your part.Bruce Hagen ~ MS-MVP [Mail]
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July 27th, 2010 12:21am

BruceI am no techi I have just given the machine to an expert in the City of London with your instructions! Whether he can get through the frozen window, to get even into tools will be his first problem. I not heard a word from him since he got the computer this morning. I will let you know what happens!!!!Kind regardsDavid
July 29th, 2010 1:39am

I keep getting the message "program not responding"
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August 11th, 2010 2:12am

See your post in your thread.Bruce Hagen ~ MS-MVP [Mail]
August 11th, 2010 2:41am

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