I have a problemof which im sure is a network problem. I recieved a new laptop for christmas for the most part its been working fine until recently. I woke up this morning and discovered that Internet Explorer wasnt working. It would come up but no actual page would appear, anda vistaswindow pops up and says that windows isnt working and that it will try to find a solution (but it never does)and afterwards it saysinternet exploreris restartingis restarting. It did its thingbut still no internet explorer. I didnt panic, I just checked all of my connections and made sure that they were all right; they were and my WiFi switch was on as well. I began to become a little distressed and restarted the laptop. It was still happening; I knew it wasnt internet explorer because I can still use my red kawa file server app. and I tried to use fire foxx but that didnt work either. If its important my laptop is a Toshiba Satellite A215-S7422. Thank You in advanced for any and all helpful information.

Hi, Thank you for the post. Based on the description, I understand that the Windows Vista machine cannot browse any website by using IE or Firefox. However, you find that the Windows Vista machine is connected to the Internet successfully. If there is anything I have misunderstood, please let me know. Before we go further, I would like to collect the following information with you for further research: 1. What error message was received in the IE window when attempting to access webpage? 2. Please collect the information related to Windows Network Diagnostics by using the following steps:==============2.1 In the IE window, click Diagnose Connection Problems.2.2 Capture a screenshot of the Windows Network Diagnostics information. Meanwhile, please refer to the following steps for troubleshooting: =============== Please refer to the steps in the KB article 926431 (http://support.microsoft.com/kb/926431). Also, perform a full scan by using antivirus software to make sure that we have not installed malware unconsciously. If the steps cannot resolve the issue, please try the following suggestions to reset IE:2.1 Disable all add-ons:-------------------------------Right-click the Internet Explorer icon on the Desktop, and then click Start Without Add-ons.If you do not have an IE icon on the Desktop, please click start, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).2.2 If disabling all add-ons resolves the issue, please use Add-ons Manager to narrow the issue down on the problematic add-on.2.3 If disabling add-ons doesnt resolve the issue, please try to reset IE back to its default settings:--------------------------------------------------------a. Close all IE or Windows Explorer windows.b. Open a new IE window.c. Click Tools, and then click Internet Options.d. Click Advanced tab, and then click Reset.e. Close IE and reopen it to apply the changes If the issue persists, please reboot the machine and logon to Safe Mode with Networking to check the result. If the issue occurs in Safe Mode with Networking, certain Windows Resource Protection (WRP) file may be missing or corrupted. Thus, please refer to the steps in the KB article 936212 (http://support.microsoft.com/kb/936212/) to repair the system. Hope it helps. Sincerely, Joson Zhou Microsoft Online Community Support