Windows Update won't work
In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing. D-
March 12th, 2012 8:07pm
"Mousewriter" wrote in message news:5728fc8d-4ba7-4d08-994a-2144b79a8f96... In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing. D- This could be either the BITS service or the SPPSVC service not running Run the following commands in a Command Prompt Window report the results. SC QC BITS SC QUERYEX BITS SC QC SPPSVC SC QUERYEX SPPSVC NET START BITS NET START SPPSVC Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
March 12th, 2012 8:15pm
Here is the info: SC QC BITS SERVICE_NAME: BITS TYPE : 20 WIN32_SHARE_PROCESS START_TYPE :3 DEMAND_START ERROR_CONTROL :1 NORMAL BINARY_PATH_NAME:C:\windows\System32\svchost.exe -k netsvcs LOAD_ORDER_GROUP: TAG :0 DISPLAY_NAME :Background Intelligent Transfer Service DEPENDENCIES :RpcSs :EventSystem SERVICE_START_NAME: LocalSystem SC QUERYEX BITS SERVICE_NAME: BITS TYPE :20 WIN32_SHARE_PROCESS STATE :1 STOPPED WIN32_EXIT_CODE :1077 (0x435) SERVICE_EXIT_CODE: 0 (0x0) CHECKPOINT :0x0 WAIT_HINT :0x0 PID :0 FLAGS : SC QC SPPSVC SERVICE_NAME: SPPSVC TYPE :10 WIN32_OWN_PROCESS START_TYPE :2 AUTO_START (DELAYED) ERROR_CONTROL :1 NORMAL BINARY_PATH_NAME:C:\windows\system32\sppsvc.exe LOAD_ORDER_GROUP: TAG :0 DISPLAY_NAME :Software Protection DEPENDENCIES :RpcSs SERVICE_START_NAME: NT AUTHORITY\NetworkService SC QUERYEX SPPSVC SERVICE_NAME: SPPSVC TYPE :10 WIN32_OWN_PROCESS STATE :1 STOPPED WIN32_EXIT_CODE :0 (0x0) SERVICE_EXIT_CODE:0 (0x0) CHECKPOINT :0x0 WAIT_HINT :0x0 PID :0 FLAGS : NET START BITS System error 5 has occurred Access is denied. NET START SPPSVC The Software Protection service is starting. The Software Protection service was started successfully.
March 13th, 2012 6:32am
Hi, The BITS service used by Windows update is not running on your system and your attempt to start it failed due to permissions issue. Are you running the command as administrator on the system. <snip> NET START BITS System error 5 has occurred </snip> I will request you to open the command prompt as administrator (Cmd--> Right Click ---> Run as administrator) and provide the "net start" commands mentioned by Noel above. Thanks, Girish ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click Mark as Answer on the post that helps you to fix the issues, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no rights.
March 13th, 2012 7:26am
In order to check for updates you need "windows updates" service (wuauserv) to be running. Bits is only used for downloading updates and not for scanning computers for updates. Please make sure that Windows Updates service is set to start automatically and it is running. If that doesn't work then you should try running fixit http://support.microsoft.com/kb/971058
March 13th, 2012 8:41am
"Mousewriter" wrote in message news:ad4e5c7c-88bd-4279-81ac-51d026039be9... Here is the info: NET START BITS System error 5 has occurred Access is denied. NET START SPPSVC The Software Protection service is starting. The Software Protection service was started successfully. OK that shows that there are problems with the BITS service but as Brano pointed out, I should also have asked for data on the WUAUSERV services.(@Girish the prompt must have been an elevated one, or wed have got the same Error 5 from the attempt to start the SPPSVC) Please run the following commands from an Elevated Command Prompt SC QC WUAUSERV SC QUERYEX WUAUSERV NET START WUAUSERV Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
March 13th, 2012 1:36pm
Hi, Please check Windows Update service's running status, make sure it is automatic. If not, change and start it. Please refer to the following steps to resolve this issue. Step 1. Rename the Windows Update temporary folders: ==================================== 1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter. 2. Copy the following commands and then paste them into the opened Notepad window: net stop wuauserv net stop CryptSvc ren %windir%\system32\catroot2 catroot2.old ren %windir%\SoftwareDistribution sold.old net start CryptSvc net start wuauserv pause 3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop. 4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator". 5. You will see a DOS-like window processing. Now try Windows Update to see if the issue has been resolved. Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components: ==================================================== 1. Please download the tool from the following link: http://go.microsoft.com/?linkid=9665683 2. When the file download window appears, please click "Save", and follow the directions to save it to your computer. 3. Locate the downloaded file and double click it to run the tool. 4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option. 5. After it is finished, please restart the computer. If it still does not resolve the issue, let's proceed to step 3. Step 3. Run the System Update Readiness Tool ==================================== 1. Please download the System Update Readiness Tool from the link below according to the System Type: System Update Readiness Tool for Windows 7 32-bit http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f System Update Readiness Tool for Windows 7 64-bit http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc 2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update. If issue persists, please upload the Windows Update log to SkyDrive and post a link here: http://explore.live.com/skydrive Best regards, Della Li
March 14th, 2012 8:30am
Della, Thanks for the tip. I created the BAT file as directed. Ran it. Fixed everything. Appreciate it!
April 4th, 2012 4:19am
thank god for people like you! FIXXXXEEEDDDD
May 23rd, 2012 8:59am
Gee, a forum solution, that first one using the copy and paste on notepad, that actually worked!!!! Thank The God of Your Choice for Geeks!!
June 28th, 2012 12:42am
Della, thanks a lot. Fixed with steps 1&2.
August 23rd, 2012 11:30am
Della Li I love you I haven't been able to fix this for months. Worked after the first step. Thank you so much.
September 2nd, 2012 2:00am
Thank you Della Li. This messed up my golden master image but it's fixed now!
September 21st, 2012 4:48pm
You sir are a genius. I ran the windows fix it and nothing, I do your notepad trick and bam, instant success. Cheers, greatfully appreciative
October 23rd, 2012 12:38pm
I've looked for a week for a fix that worked. MS fix it didn't seem to stick but the notepad trick did it! Thank you so much for posting this Della Li! Jason
November 29th, 2012 10:38pm
The fix didn't work for me, I got the error code 0xc8000247
February 12th, 2013 12:20am
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers - Installing the Intel Rapid Storage Drivers try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730 (you want the iata_enu.exe download) Once complete, please reboot twice, then post another MGADiag report. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors.
February 12th, 2013 12:37am
None of this has worked for me. Not even the intel update works. I don't get it.
April 20th, 2013 10:24am
Start a NEW thread of your own, and include an MGADiag report. - without that, we're just guessing.Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors.
April 20th, 2013 12:04pm