Windows Update won't work
In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing.
D-
March 12th, 2012 1:07pm
"Mousewriter" wrote in message news:5728fc8d-4ba7-4d08-994a-2144b79a8f96...
In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing.
D-
This could be either the BITS service or the SPPSVC service not running
Run the following commands in a Command Prompt Window report the results.
SC QC BITS
SC QUERYEX BITS
SC QC SPPSVC
SC QUERYEX SPPSVC
NET START BITS
NET START SPPSVC
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
March 12th, 2012 1:15pm
Here is the info:
SC QC BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE :3 DEMAND_START
ERROR_CONTROL :1 NORMAL
BINARY_PATH_NAME:C:\windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP:
TAG :0
DISPLAY_NAME :Background Intelligent Transfer Service
DEPENDENCIES :RpcSs
:EventSystem
SERVICE_START_NAME: LocalSystem
SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE :20 WIN32_SHARE_PROCESS
STATE :1 STOPPED
WIN32_EXIT_CODE :1077 (0x435)
SERVICE_EXIT_CODE: 0 (0x0)
CHECKPOINT :0x0
WAIT_HINT :0x0
PID :0
FLAGS :
SC QC SPPSVC
SERVICE_NAME: SPPSVC
TYPE :10 WIN32_OWN_PROCESS
START_TYPE :2 AUTO_START (DELAYED)
ERROR_CONTROL :1 NORMAL
BINARY_PATH_NAME:C:\windows\system32\sppsvc.exe
LOAD_ORDER_GROUP:
TAG :0
DISPLAY_NAME :Software Protection
DEPENDENCIES :RpcSs
SERVICE_START_NAME: NT AUTHORITY\NetworkService
SC QUERYEX SPPSVC
SERVICE_NAME: SPPSVC
TYPE :10 WIN32_OWN_PROCESS
STATE :1 STOPPED
WIN32_EXIT_CODE :0 (0x0)
SERVICE_EXIT_CODE:0 (0x0)
CHECKPOINT :0x0
WAIT_HINT :0x0
PID :0
FLAGS :
NET START BITS
System error 5 has occurred
Access is denied.
NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.
March 12th, 2012 11:32pm
Hi,
The BITS service used by Windows update is not running on your system and your attempt to start it failed due to permissions issue. Are you running the command as administrator on the system.
<snip>
NET START BITS
System error 5 has occurred
</snip>
I will request you to open the command prompt as administrator (Cmd--> Right Click ---> Run as administrator) and provide the "net start" commands mentioned by Noel above.
Thanks,
Girish
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Please remember to click "Vote As Helpful" on the post if the information is useful to you ! Please remember to click Mark as Answer on the post that helps you to fix
the issues, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. This posting is provided "AS IS" with no warranties or guarantees and confers no
rights.
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 12:26am
In order to check for updates you need "windows updates" service (wuauserv) to be running.
Bits is only used for downloading updates and not for scanning computers for updates.
Please make sure that Windows Updates service is set to start automatically and it is running.
If that doesn't work then you should try running fixit
http://support.microsoft.com/kb/971058
March 13th, 2012 1:41am
"Mousewriter" wrote in message news:ad4e5c7c-88bd-4279-81ac-51d026039be9...
Here is the info:
NET START BITS
System error 5 has occurred
Access is denied.
NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.
OK that shows that there are problems with the BITS service but as Brano pointed out, I should also have asked for data on the WUAUSERV services.(@Girish the prompt must have been an elevated one, or wed have got the same Error 5 from the attempt
to start the SPPSVC)
Please run the following commands from an Elevated Command Prompt
SC QC WUAUSERV
SC QUERYEX WUAUSERV
NET START WUAUSERV
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 6:36am
Della,
Thanks for the tip. I created the BAT file as directed. Ran it. Fixed everything. Appreciate it!
April 3rd, 2012 9:19pm
thank god for people like you!
FIXXXXEEEDDDD
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2012 1:59am
Della, thanks a lot. Fixed with steps 1&2.
August 23rd, 2012 4:35am
Della Li I love you I haven't been able to fix this for months. Worked after the first step. Thank you so much.
Free Windows Admin Tool Kit Click here and download it now
September 1st, 2012 7:01pm