Windows Update won't work
In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing.
D-
March 12th, 2012 1:16pm
"Mousewriter" wrote in message news:5728fc8d-4ba7-4d08-994a-2144b79a8f96...
In Windows 7 Ultimate, updates won't work. When I click 'check for updates for your computer' I get error message: "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer."
I've restarted my computer. I have "automatically check for update" selected in settings. Still nothing.
D-
This could be either the BITS service or the SPPSVC service not running
Run the following commands in a Command Prompt Window report the results.
SC QC BITS
SC QUERYEX BITS
SC QC SPPSVC
SC QUERYEX SPPSVC
NET START BITS
NET START SPPSVC
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
March 12th, 2012 1:23pm
Here is the info:
SC QC BITS
SERVICE_NAME: BITS
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE :3 DEMAND_START
ERROR_CONTROL :1 NORMAL
BINARY_PATH_NAME:C:\windows\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP:
TAG :0
DISPLAY_NAME :Background Intelligent Transfer Service
DEPENDENCIES :RpcSs
:EventSystem
SERVICE_START_NAME: LocalSystem
SC QUERYEX BITS
SERVICE_NAME: BITS
TYPE :20 WIN32_SHARE_PROCESS
STATE :1 STOPPED
WIN32_EXIT_CODE :1077 (0x435)
SERVICE_EXIT_CODE: 0 (0x0)
CHECKPOINT :0x0
WAIT_HINT :0x0
PID :0
FLAGS :
SC QC SPPSVC
SERVICE_NAME: SPPSVC
TYPE :10 WIN32_OWN_PROCESS
START_TYPE :2 AUTO_START (DELAYED)
ERROR_CONTROL :1 NORMAL
BINARY_PATH_NAME:C:\windows\system32\sppsvc.exe
LOAD_ORDER_GROUP:
TAG :0
DISPLAY_NAME :Software Protection
DEPENDENCIES :RpcSs
SERVICE_START_NAME: NT AUTHORITY\NetworkService
SC QUERYEX SPPSVC
SERVICE_NAME: SPPSVC
TYPE :10 WIN32_OWN_PROCESS
STATE :1 STOPPED
WIN32_EXIT_CODE :0 (0x0)
SERVICE_EXIT_CODE:0 (0x0)
CHECKPOINT :0x0
WAIT_HINT :0x0
PID :0
FLAGS :
NET START BITS
System error 5 has occurred
Access is denied.
NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.
March 12th, 2012 11:41pm
Hi,
The BITS service used by Windows update is not running on your system and your attempt to start it failed due to permissions issue. Are you running the command as administrator on the system.
<snip>
NET START BITS
System error 5 has occurred
</snip>
I will request you to open the command prompt as administrator (Cmd--> Right Click ---> Run as administrator) and provide the "net start" commands mentioned by Noel above.
Thanks,
Girish
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March 13th, 2012 12:34am
In order to check for updates you need "windows updates" service (wuauserv) to be running.
Bits is only used for downloading updates and not for scanning computers for updates.
Please make sure that Windows Updates service is set to start automatically and it is running.
If that doesn't work then you should try running fixit
http://support.microsoft.com/kb/971058
March 13th, 2012 1:50am
"Mousewriter" wrote in message news:ad4e5c7c-88bd-4279-81ac-51d026039be9...
Here is the info:
NET START BITS
System error 5 has occurred
Access is denied.
NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.
OK that shows that there are problems with the BITS service but as Brano pointed out, I should also have asked for data on the WUAUSERV services.(@Girish the prompt must have been an elevated one, or wed have got the same Error 5 from the attempt
to start the SPPSVC)
Please run the following commands from an Elevated Command Prompt
SC QC WUAUSERV
SC QUERYEX WUAUSERV
NET START WUAUSERV
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 6:44am
Hi,
Please check Windows Update service's running status, make sure it is automatic. If not, change and start it.
Please refer to the following steps to resolve this issue.
Step 1. Rename the Windows Update temporary folders:
====================================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv
pause
3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
5. You will see a DOS-like window processing.
Now try Windows Update to see if the issue has been resolved.
Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:
====================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.
4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer.
If it still does not resolve the issue, let's proceed to step 3.
Step 3. Run the System Update Readiness Tool
====================================
1. Please download the System Update Readiness Tool from the link below according to the System Type:
System Update Readiness Tool for Windows 7 32-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
System Update Readiness Tool for Windows 7 64-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc
2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.
If issue persists, please upload the Windows Update log to SkyDrive and post a link here:
http://explore.live.com/skydrive
Best regards,
Della Li
March 14th, 2012 1:32am
Hi,
Please check Windows Update service's running status, make sure it is automatic. If not, change and start it.
Please refer to the following steps to resolve this issue.
Step 1. Rename the Windows Update temporary folders:
====================================
1. Click "Start", in "Start Search" item, type: "notepad" (without quotes) and press Enter.
2. Copy the following commands and then paste them into the opened Notepad window:
net stop wuauserv
net stop CryptSvc
ren %windir%\system32\catroot2 catroot2.old
ren %windir%\SoftwareDistribution sold.old
net start CryptSvc
net start wuauserv
pause
3. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "rename.bat" as the file name and save it to the Desktop.
4. Return to the Desktop, right click the rename.bat file and choose "Run as administrator".
5. You will see a DOS-like window processing.
Now try Windows Update to see if the issue has been resolved.
Step 2. Run Microsoft Fix It Tool 50202 to reset Windows Update components:
====================================================
1. Please download the tool from the following link:
http://go.microsoft.com/?linkid=9665683
2. When the file download window appears, please click "Save", and follow the directions to save it to your computer.
3. Locate the downloaded file and double click it to run the tool.
4. Follow the steps in the wizard. When you are prompted, please click to check the box before the Aggressive option.
5. After it is finished, please restart the computer.
If it still does not resolve the issue, let's proceed to step 3.
Step 3. Run the System Update Readiness Tool
====================================
1. Please download the System Update Readiness Tool from the link below according to the System Type:
System Update Readiness Tool for Windows 7 32-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=44e15787-66b0-4e9c-9c3b-1fc9ea40f69f
System Update Readiness Tool for Windows 7 64-bit
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=914fbc5b-1fba-4bae-a7c3-d2c47c6fcffc
2. Double click downloaded file to run the System Update Readiness Tool. Then restart the computer and run Windows Update.
If issue persists, please upload the Windows Update log to SkyDrive and post a link here:
http://explore.live.com/skydrive
Best regards,
Della Li
Free Windows Admin Tool Kit Click here and download it now
March 14th, 2012 8:30am
Della,
Thanks for the tip. I created the BAT file as directed. Ran it. Fixed everything. Appreciate it!
April 3rd, 2012 9:21pm
thank god for people like you!
FIXXXXEEEDDDD
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2012 2:07am
Gee, a forum solution, that first one using the copy and paste on notepad, that actually worked!!!! Thank The God of Your Choice for Geeks!!
June 27th, 2012 5:51pm