Windows Update loops with a "Restart your computer to install important updates"
Hi, I have a Windows 7 x64 machine that is permanently stuck trying to install the same update. I have followed various posts off of MS websites to rename SoftareDistribution etc. but none have helped. HAve tried 1. Boot intoClean Boot Mode and try updating again. 2. Run the Microsoft Fixit and see how it works. How do I reset Windows Update components? 3. Try System Update Readiness tool by referring toWhat is the System Update Readiness Tool?. 4. Run System File Checker tool and see how it works. The WindowsUpdateClient log posts the error 0x80070bc9 CBS log has the following: 2012-09-22 15:09:44, Info CBS Session: 30251211_3937697323 initialized by client WindowsUpdateAgent. 2012-09-22 15:10:49, Info CBS Session: 30251212_293967167 initialized by client WindowsUpdateAgent. 2012-09-22 15:10:49, Info CBS Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present 2012-09-22 15:10:49, Info CBS Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Superseded 2012-09-22 15:10:49, Info CBS Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed 2012-09-22 15:10:49, Info CBS Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, disposition state from detectParent: Installed 2012-09-22 15:10:49, Info CBS Appl: Evaluating package applicability for package WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed 2012-09-22 15:10:49, Info CSI 0000000e@2012/9/22:14:10:49.832 CSI Transaction @0x143fa50 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [25]"TI5.30251212_293967167:1/" 2012-09-22 15:10:49, Info CSI 0000000f Pending transaction content must be resolved, cannot begin another transaction yet 2012-09-22 15:10:49, Info CBS Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CSI 00000010@2012/9/22:14:10:49.832 CSI Transaction @0x143fa50 destroyed 2012-09-22 15:10:49, Info CBS Failed to get inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to load current component state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to find or add the component family [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to evaluate self update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to evaluate non detect parent update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to evaluate non parent [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS failed to evaluate single applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to evaluate applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Info CBS Failed to get applicability on updates [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:10:49, Error CBS Failed to call external evaluate applicability on package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Update: ActiveX [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED] 2012-09-22 15:11:00, Info CBS Trusted Installer signaled for shutdown, going to exit. 2012-09-22 15:11:00, Info CBS Ending the TrustedInstaller main loop. 2012-09-22 15:11:00, Info CBS Starting TrustedInstaller finalization. 2012-09-22 15:11:01, Info CBS Ending TrustedInstaller finalization. 2012-09-22 15:12:45, Info CBS Starting TrustedInstaller initialization. any help appreciated. Simon
September 22nd, 2012 7:29am

A. Look into WindowsUpdate.log for failing B. If the problem is caused by .NET, use Aaron Stebner removal tool and reinstall .NET C. Return to previous restore point Regards Milos
Free Windows Admin Tool Kit Click here and download it now
September 22nd, 2012 12:34pm

Thanks Already tried to restore to a preious point but it fails. Will try .Net to see if that is the issue. Simon
September 22nd, 2012 2:11pm

A. Look into WindowsUpdate.log for failing B. If the problem is caused by .NET, use Aaron Stebner removal tool and reinstall .NET C. Return to previous restore point Regards Milos
Free Windows Admin Tool Kit Click here and download it now
September 22nd, 2012 7:24pm

Thanks Already tried to restore to a preious point but it fails. Will try .Net to see if that is the issue. Simon
September 22nd, 2012 9:01pm

Any thoughts on this Windows Update log file? 2012-09-23 06:58:42:926 964 fc0 AU Triggering AU detection through DetectNow API 2012-09-23 06:58:42:926 964 fc0 AU Triggering Online detection (interactive) 2012-09-23 06:58:42:926 964 dc8 AU ############# 2012-09-23 06:58:42:926 964 dc8 AU ## START ## AU: Search for updates 2012-09-23 06:58:42:926 964 dc8 AU ######### 2012-09-23 06:58:42:926 964 dc8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:42:926 964 608 Agent ************* 2012-09-23 06:58:42:926 964 608 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-09-23 06:58:42:926 964 608 Agent ********* 2012-09-23 06:58:42:926 964 608 Agent * Online = Yes; Ignore download priority = No 2012-09-23 06:58:42:926 964 608 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2012-09-23 06:58:42:926 964 608 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2012-09-23 06:58:42:926 964 608 Agent * Search Scope = {Machine} 2012-09-23 06:58:42:926 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:42:942 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:020 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:020 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:020 964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:020 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:036 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:114 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:114 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:114 964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:114 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:114 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:238 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:238 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:254 964 608 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/1/microsoftupdate/redir/muauth.cab 2012-09-23 06:58:43:254 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-09-23 06:58:43:254 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:301 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-09-23 06:58:43:301 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:301 964 608 Setup Checking for agent SelfUpdate 2012-09-23 06:58:43:301 964 608 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256 2012-09-23 06:58:43:301 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:316 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:394 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:394 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:394 964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:394 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:410 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:566 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:566 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:566 964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:566 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:582 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:691 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:706 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:706 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-09-23 06:58:43:706 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:831 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-09-23 06:58:43:831 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:831 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-09-23 06:58:43:847 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:878 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-09-23 06:58:43:894 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:909 964 608 Setup Determining whether a new setup handler needs to be downloaded 2012-09-23 06:58:43:909 964 608 Setup SelfUpdate handler is not found. It will be downloaded 2012-09-23 06:58:43:909 964 608 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" 2012-09-23 06:58:43:909 964 608 Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability 2012-09-23 06:58:43:909 964 608 Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Setup FATAL: SelfUpdate check failed, err = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent * WARNING: Skipping scan, self-update check returned 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent * WARNING: Exit code = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent ********* 2012-09-23 06:58:43:909 964 608 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-09-23 06:58:43:909 964 608 Agent ************* 2012-09-23 06:58:43:909 964 608 Agent WARNING: WU client failed Searching for update with error 0x80070bc9 2012-09-23 06:58:43:909 964 608 Report REPORT EVENT: {099A21E5-F832-4CD6-8C41-5C65393A95E8} 2012-09-23 06:58:38:325+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9. 2012-09-23 06:58:43:909 964 dc8 AU AU setting pending client directive to 'Reboot Pending' 2012-09-23 06:58:43:909 964 60c AU >>## RESUMED ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:43:909 964 60c AU # WARNING: Search callback failed, result = 0x80070BC9 2012-09-23 06:58:43:909 964 60c AU # WARNING: Failed to find updates with error code 80070BC9 2012-09-23 06:58:43:909 964 60c AU ######### 2012-09-23 06:58:43:909 964 60c AU ## END ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:43:909 964 60c AU ############# 2012-09-23 06:58:43:909 964 60c AU Successfully wrote event for AU health state:0 2012-09-23 06:58:43:909 964 60c AU AU setting next detection timeout to 2012-09-23 10:58:43 2012-09-23 06:58:43:909 964 60c AU Successfully wrote event for AU health state:0 2012-09-23 06:58:43:925 964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-09-23 06:58:43:925 964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged 2012-09-23 06:58:43:925 964 608 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:50:320 964 608 Report REPORT EVENT: {F6363B52-AEC5-4936-B915-5E9143A9FA30} 2012-09-23 06:58:43:909+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9. 2012-09-23 06:58:50:320 964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-09-23 06:58:50:320 964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged 2012-09-23 06:58:50:320 964 608 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:51:068 964 dc8 Shutdwn user declined update at shutdown 2012-09-23 06:58:51:068 964 dc8 AU Successfully wrote event for AU health state:0 2012-09-23 06:58:51:068 964 dc8 AU AU initiates service shutdown 2012-09-23 06:58:51:068 964 dc8 AU ########### AU: Uninitializing Automatic Updates ########### 2012-09-23 06:58:51:084 964 dc8 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:51:443 964 dc8 Service ********* 2012-09-23 06:58:51:443 964 dc8 Service ** END ** Service: Service exit [Exit code = 0x240001] 2012-09-23 06:58:51:443 964 dc8 Service *************
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September 22nd, 2012 11:13pm

Any thoughts on this Windows Update log file? 2012-09-23 06:58:42:926 964 fc0 AU Triggering AU detection through DetectNow API 2012-09-23 06:58:42:926 964 fc0 AU Triggering Online detection (interactive) 2012-09-23 06:58:42:926 964 dc8 AU ############# 2012-09-23 06:58:42:926 964 dc8 AU ## START ## AU: Search for updates 2012-09-23 06:58:42:926 964 dc8 AU ######### 2012-09-23 06:58:42:926 964 dc8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:42:926 964 608 Agent ************* 2012-09-23 06:58:42:926 964 608 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-09-23 06:58:42:926 964 608 Agent ********* 2012-09-23 06:58:42:926 964 608 Agent * Online = Yes; Ignore download priority = No 2012-09-23 06:58:42:926 964 608 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2012-09-23 06:58:42:926 964 608 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2012-09-23 06:58:42:926 964 608 Agent * Search Scope = {Machine} 2012-09-23 06:58:42:926 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:42:942 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:020 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:020 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:020 964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:020 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:036 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:114 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:114 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:114 964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:114 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:114 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:238 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:238 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:254 964 608 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/1/microsoftupdate/redir/muauth.cab 2012-09-23 06:58:43:254 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-09-23 06:58:43:254 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:301 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab: 2012-09-23 06:58:43:301 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:301 964 608 Setup Checking for agent SelfUpdate 2012-09-23 06:58:43:301 964 608 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256 2012-09-23 06:58:43:301 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:316 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:394 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:394 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:394 964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:394 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:410 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:566 964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194 2012-09-23 06:58:43:566 964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194 2012-09-23 06:58:43:566 964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194 2012-09-23 06:58:43:566 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:582 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:691 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2012-09-23 06:58:43:706 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:706 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-09-23 06:58:43:706 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:831 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab: 2012-09-23 06:58:43:831 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:831 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-09-23 06:58:43:847 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:878 964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab: 2012-09-23 06:58:43:894 964 608 Misc Microsoft signed: Yes 2012-09-23 06:58:43:909 964 608 Setup Determining whether a new setup handler needs to be downloaded 2012-09-23 06:58:43:909 964 608 Setup SelfUpdate handler is not found. It will be downloaded 2012-09-23 06:58:43:909 964 608 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" 2012-09-23 06:58:43:909 964 608 Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability 2012-09-23 06:58:43:909 964 608 Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Setup FATAL: SelfUpdate check failed, err = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent * WARNING: Skipping scan, self-update check returned 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent * WARNING: Exit code = 0x80070BC9 2012-09-23 06:58:43:909 964 608 Agent ********* 2012-09-23 06:58:43:909 964 608 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2012-09-23 06:58:43:909 964 608 Agent ************* 2012-09-23 06:58:43:909 964 608 Agent WARNING: WU client failed Searching for update with error 0x80070bc9 2012-09-23 06:58:43:909 964 608 Report REPORT EVENT: {099A21E5-F832-4CD6-8C41-5C65393A95E8} 2012-09-23 06:58:38:325+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9. 2012-09-23 06:58:43:909 964 dc8 AU AU setting pending client directive to 'Reboot Pending' 2012-09-23 06:58:43:909 964 60c AU >>## RESUMED ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:43:909 964 60c AU # WARNING: Search callback failed, result = 0x80070BC9 2012-09-23 06:58:43:909 964 60c AU # WARNING: Failed to find updates with error code 80070BC9 2012-09-23 06:58:43:909 964 60c AU ######### 2012-09-23 06:58:43:909 964 60c AU ## END ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}] 2012-09-23 06:58:43:909 964 60c AU ############# 2012-09-23 06:58:43:909 964 60c AU Successfully wrote event for AU health state:0 2012-09-23 06:58:43:909 964 60c AU AU setting next detection timeout to 2012-09-23 10:58:43 2012-09-23 06:58:43:909 964 60c AU Successfully wrote event for AU health state:0 2012-09-23 06:58:43:925 964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-09-23 06:58:43:925 964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged 2012-09-23 06:58:43:925 964 608 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:50:320 964 608 Report REPORT EVENT: {F6363B52-AEC5-4936-B915-5E9143A9FA30} 2012-09-23 06:58:43:909+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9. 2012-09-23 06:58:50:320 964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2012-09-23 06:58:50:320 964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged 2012-09-23 06:58:50:320 964 608 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:51:068 964 dc8 Shutdwn user declined update at shutdown 2012-09-23 06:58:51:068 964 dc8 AU Successfully wrote event for AU health state:0 2012-09-23 06:58:51:068 964 dc8 AU AU initiates service shutdown 2012-09-23 06:58:51:068 964 dc8 AU ########### AU: Uninitializing Automatic Updates ########### 2012-09-23 06:58:51:084 964 dc8 Report CWERReporter finishing event handling. (00000000) 2012-09-23 06:58:51:443 964 dc8 Service ********* 2012-09-23 06:58:51:443 964 dc8 Service ** END ** Service: Service exit [Exit code = 0x240001] 2012-09-23 06:58:51:443 964 dc8 Service *************
September 23rd, 2012 6:03am

Hi, Try setting the TrustedInstaller service Start value from Manual to Automatic, so that when the system is started, the service is started and drains the queue. The display name of this service in services.msc is "Windows Modules Installer. You could also refer to the following article for troubleshooting this kind of issue: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 http://support.microsoft.com/kb/2509997 Regards, Alex Zhao TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Alex Zhao TechNet Community Support
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September 23rd, 2012 8:43pm

Hi, Try setting the TrustedInstaller service Start value from Manual to Automatic, so that when the system is started, the service is started and drains the queue. The display name of this service in services.msc is "Windows Modules Installer. You could also refer to the following article for troubleshooting this kind of issue: Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 http://support.microsoft.com/kb/2509997 Regards, Alex Zhao TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Alex Zhao TechNet Community Support
September 24th, 2012 3:41am

Hi, I am just writing to check the status of this thread. Was the information provided in previous reply helpful to you? Regards, Alex Zhao TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Alex Zhao TechNet Community Support
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September 26th, 2012 9:57pm

Hi, I am just writing to check the status of this thread. Was the information provided in previous reply helpful to you? Regards, Alex Zhao TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Alex Zhao TechNet Community Support
September 27th, 2012 4:57am

Thanks Alex I had already tried the steps in the post you linked. In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates. It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me. Thanks for all the replies. Simon
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September 27th, 2012 7:58am

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