I am trying to run Windows Update since a few week with no success. I am not a computer savvy person, but I already tried the Windows troubleshooting on my computer, Fix it and I am running the program as adminstrator. I really don't know what else to do. Please help. Thanks.

Thanks for your reply. I tried everything you wrote, but nothing worked. Any other suggestions, please?

Thanks for your reply. I tried everything you wrote, but nothing worked. Any other suggestions, please

Hi again, As I said I an not a computer savvy person, so I really don't know much of your jargons. I tried FixIt, the System File Checker Tool and the System Update Readiness Tools with no success. I am sorry, I really don't know how to upload the windowsupdate.log into Skydrive. If you would please explain me step by step in the easiest was you can how to do that. Thanks.

Dear Friend, This problem occurs when some files in the update are missing, even though the update is downloaded and extracted successfully. Method 1 Open the services by typing services.msc on command prompt. Click stop the Automatic updates service. Rename the software Distribution directory located at C:\windows as software Distributionbak. To do this type the command cd %windir% on command prompt. Press enter. Type ren SoftwareDistribution SoftwareDistributionbak and press enter. Type exit and enter again. Restart the Automatic updates services. And restart the PC. Method 2 Reset the Windows Updates Components by using the Microsoft Fix it 50202 from the following the Microsoft link Downlaod Link: http://download.microsoft.com/download/8/3/D/83DA9B2F-3246-4C1E-996B-1381F667247D/MicrosoftFixit50202.msi After downloading the Fix ,execute the file and restart the PC after finish it. Regards Jinish.K.G|HCL Infosystems LTD

That doesn't work either. Jeremy_Wu was saying: Based on the current situation, you can upload your Windowsupdate.log to SkyDrive for us to check. How can I do that please? I don't know much about computers. Please help and I'm sorry if I am so ignorant about these things. I bought this laptop a couple of months ago at BestBuy and still I am not able to run the updates. Thanks again for your help.