https://support.microsoft.com/en-us/kb/3022345

I receive this error when trying to install it: 800F0922
I don't know what to do to resolve it. I tried this and also restarting the Windows Update service but neither attempt worked. I did notice that if I restart the Windows Update service, Windows Update will say the update is not needed, but if I then tell it to search for updates, it will re-list the update as available to install (Attempting to install it still results in fai

Date 22-4-2015, The Netherlands.

Windows 8.1 Pro and Windows 8.1; Windows update KB3022345 cannot be installed on 2 different computers.

I have no idea why.

I get the same.  I've also tried it on two different PCs

Win 8.1 Pro x64 and with the same problem here.

All of the rest of patches were installed just fine.

I've tried to restart the PC, but it doesn't work. I guess I'm just skipping this patch.

Indeed a reboot doesn't resolve it either.

Hi, all,

To install this update, you must first have update 2919355 installed in addition to security update 3045999 installed in Windows 8.1 or Windows Server 2012 R2.

If problem persists, is anybody please provide the CBS.log? It would help us make a deep research with this problem:

C:\Windows\Logs\CBS

Hi Roger,

I am having the same issue, confirmed reboot does not work. Nor does trying to install the update as a single item, ie no other updates.

I can send you the CBS.log however mine is 105,867 KB - do you just need the last few line items out of it?

Hi all

try this solution

1. Download offline installers: http://www.microsoft.com/en-us/download/details.aspx?id=42335

2. Fix Windows Update: http://support.microsoft.com/kb/971058/

3. Scan Windows system components: sfc /scannow

4. Remove KB2919355 package: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 

5. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase

6. Clean up disk with system files remove: cleanmgr.exe

7. Restart computer

8. Run offline installer: Windows8.1-KB2919355-x64.msu

• Edited by britishdhez 21 minutes ago

Dear Roger,

we have the same issue with our Windows Server 2012 R2. The Installation using the Windows Update fails. Same with downloading the KB File and install it our self. I am able to send you the Archive CBS, what is about 12 MB. Where should I have to send it to?

Hello,

Could you please upload the log via Dropbox or One Drive and share the link back here?

Hi all

try this solution

1. Download offline installers: http://www.microsoft.com/en-us/download/details.aspx?id=42335

2. Fix Windows Update: http://support.microsoft.com/kb/971058/

3. Scan Windows system components: sfc /scannow

4. Remove KB2919355 package: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 

5. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase

6. Clean up disk with system files remove: cleanmgr.exe

7. Restart computer

8. Run offline installer: Windows8.1-KB2919355-x64.msu

• Edited by britishdhez Thursday, April 23, 2015 7:00 AM

Did You solve the problem with this method or just copy/paste from another tutorial?

Same problem here, doesn't really worth the time to fix that, and no answer appear to be giving a good reason for that happens, whatever

Hi all

try this solution

1. Download offline installers: http://www.microsoft.com/en-us/download/details.aspx?id=42335

2. Fix Windows Update: http://support.microsoft.com/kb/971058/

3. Scan Windows system components: sfc /scannow

4. Remove KB2919355 package: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 

5. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase

6. Clean up disk with system files remove: cleanmgr.exe

7. Restart computer

8. Run offline installer: Windows8.1-KB2919355-x64.msu

Hi all,

this does not fix my problem (took between 3 - 4 hours on my server and no success). Any other idea ?

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

• Edited by domax65 16 hours 3 minutes ago

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

Thank you. Just tried... In my case it works!!!!

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

• Edited by domax65 Friday, April 24, 2015 3:19 PM
• Proposed as answer by jimixso0 23 hours 51 minutes ago

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

• Edited by domax65 Friday, April 24, 2015 3:19 PM
• Proposed as answer by jimixso0 Saturday, April 25, 2015 7:30 AM

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

• Edited by domax65 Friday, April 24, 2015 3:19 PM
• Proposed as answer by jimixso0 Saturday, April 25, 2015 7:30 AM
• Marked as answer by Bruce WoodingModerator Tuesday, May 05, 2015 1:02 AM

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

An hour trying many things and the solution was this simple. Thank you.
Is this an incompatibility with the MS 15-032?

Go to programs and Features / installed updates, deinstall KB3038314, do not reboot, manually install KB3022345, reboot, then install KB3038314 again. Thats it.

At the moment the installed DigTrack service seems to do nothing, so you can set it to manual start, otherwise you will get errors.

Works for me too on Windows 8.1 64 Bit.. THX..

But yea Diagtrack dosent run, it have an error: 15100

This method also worked for me but I am now wondering why I bothered when the very service that is its total reason for being doesn't work. This has to be one of the worst tested updates to ever come out of Microsoft. 

Windows 8.1 64bit.

Indeed, I have now uninstalled it as it is a totally pointless update and Windows Update is not going to ask me to install it again. (Unless Microsoft release a fixed version).

• Edited by Mkmike19 15 hours 14 minutes ago

This method also worked for me but I am now wondering why I bothered when the very service that is its total reason for being doesn't work. This has to be one of the worst tested updates to ever come out of Microsoft. 

Windows 8.1 64bit.

Indeed, I have now uninstalled it as it is a totally pointless update and Windows Update is not going to ask me to install it again. (Unless Microsoft release a fixed version).

• Edited by Mkmike19 Monday, April 27, 2015 4:06 PM

Indeed a reboot doesn't resolve it either

It installed today without issue. I assume Microsoft either refreshed the update or one of the other updates that were installed since I reported this, fixed whatever the problem was.