Are you using Windows 7? This update is meant for Windows 7 Service Pack 1.
http://www.microsoft.com/en-us/download/details.aspx?id=46208
- Edited by Pat Kennedy12 21 hours 48 minutes ago
Hi Pat,
Check the update in Microsoft update catalog:
https://catalog.update.microsoft.com/v7/site/Search.aspx?q=kb3033889
Find the proper one, download and install it , after that, check if issue could be solved.
Best regards
- Edited by Pat Kennedy12 Friday, April 10, 2015 9:33 AM
- Edited by Pat Kennedy12 Friday, April 10, 2015 9:33 AM
- Edited by Pat Kennedy12 Friday, April 10, 2015 9:33 AM
Thanks for reply but I still can't install that update. Below is what I get.
Hi Pat,
Please upload Windowsupdate.log here, also along with the CBS.log.
Find them and then upload to OneDrive, then post the shared link here.
How to read the Windowsupdate.log file
Find the CBS.log here:
C:\Windows\Logs\CBS
Best regards
- Marked as answer by Michael ShaoMicrosoft contingent staff, Moderator 6 hours 18 minutes ago