Hello, We noticed recently that some of our Windows 7 workstations have the Remote Settings options grey'd out. I am a domain admin and the domain admins group has local admin rights on all of our workstations. So far this is affecting all of our Windows 7 workstations including my own workstation. There are not any GPO's that should be affecting this. Any ideas? Thanks, Anthony

Please check the following policy. Computer configuration/Administrative Templates/Windows Components/Terminal Services/Allow users to connect remotely using Terminal Services Also the following Registry value HKLM\Software\Policies\Microsoft\Windows NT\Terminal Services Value named fDenyTSConnections If the policy is not configured, the Registry value should not exist. I suspect that some programs or virus change this policy.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Authur, I rebuilt my machine and of course was not immediately affected by this policy for a few days, but after being out for the last week due to illness (thus the late response) I noticed that my settings were grayed out again. I checked using gpedit on my machine and there was no Terminal Services folder under 'Windows Components'. When I looked under all settings the setting for "Allow users to connect remotely using Remote Desktop Services" was 'enabled'. Also I did find the registry value named "fDenyTSConnections" so there must be a policy set somewhere but I am unsure of where it is, also I find it odd not having the Terminal Services folder under the local policy settings. I really need to get this working as I cannot offer remote assistance to any of our Windows 7 workstations and this would in effect put a pretty big roadblock to us rolling out Windows 7 to the rest of our enterprise. The only thing that comes to mind is that we have SCCM 2007 R2 deployed in our environment. Could the SCCM client be interfering with remote assistance? Thanks, Anthony

Hello? This issue has not been resolved. I do now know thew cause, but I am not sure how to resolve it. Please respond when you have time. Thanks, Anthony

Arthur, I was checking in again to see if you can help us resolve this issue, we cannot offer any remote assistance to our other Windows 7 workstations and desperately need to be able to use this tool! Thanks, Anthony

I got it to work after looking at another forum...here is the answer for anyone to try out: At my office we were having problems sending Offer (Unsolicited) Remote Assistance invitations to our new Windows 7 Enterprise machines and were not able to get connected to these machines. We would immediately get an error that would not allow us to connect. To get this working we had to add our administrator account to the "Offer Remote Assistance Helpers" group. Go to Start - Run - type without quotes "compmgmt.msc" and hit OK - Local Users and Groups - Groups - Offer Remote Assistance Helpers. Add yourself to this group then try to send the remote assistance invitation again from your helper machine, hopefully this will work. I think in earlier versions of Windows all the users in the Administrator group were by default added to this group as well. That doesn't appear to be the case with Windows 7 Thanks, Anthony

OF the top of my head, why don't you try to create a group policy to disable the Remote desktop or features, then create another one to enable it. Use the first one on some test machines/virtual machines and then use the second one on the same machines. Then disable the first one and then the second one. see what's ahppening. Gpupdate /force 3 times and you should see where and what. Somtimes these things happen.The Computer ManualThe Computer Manual. Please do not forget to select the best answer if it helps you! ComputeSimple The Ultimate computer newbie guide since the discovery of spoon feeding!

Arthur, I was checking in again to see if you can help us resolve this issue, we cannot offer any remote assistance to our other Windows 7 workstations and desperately need to be able to use this tool! Thanks, Anthony in the meantime you can make use of yuuguu screen sharing it is java based so as long as the browser works in your windows 7 it should work, its easy to install, and creating an account is just one single page, and most of all its free. Once you have access to the remote workstation i believe you can easily take it from there. And revert back to windows remote access as you prefer. if ever you resolve it yourself, please update this thread so we may also know what could have caused it and how to resolve it. Thank you! Ceasar Free Tech