Hello,

I am using Windows 8.1 and for some reason it keeps crashing whenever I right click on a folder. Could anyone offer some advice on how to fix it.

Appreciate it.

Nua

Hello,

Please try the SFC /SCANNOW command in administrative Command Prompt and see if it helps. Refer this post for analysing the scan results so obtained:

http://www.kapilarya.com/how-to-use-system-file-checker-to-repair-windows

Let us know if this helps you.

Hope this helps, Go

Hi

The problem could be a problematic third party context menu handler

Quote from answer reply of following thread

http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/windows-explorer-in-widows-81-crash-on-right-click/332e606f-1aa4-4a81-9556-51c9c66c1663

First, isolate the problem. Observe when the problem occurs. While right-clicking a particular file type? While right-clicking Folders? While right-clicking all file types? As said earlier, context menu handlers can load from any of these areas:

Registry Key

Description

HKCR \*\shellex\contextmenuhandlers Files

HKCR\AllFileSystemObjects\shellex\ contextmenuhandlers Files and file folders

HKCR\Folder\shellex\contextmenuhandlers Folders

HKCR\Directory\shellex\contextmenuhandlers File Folders

HKCR\<ProgID>\shellex\contextmenuhandlers File class

HKCR\Directory\Background\shellex\ContextMenuHandlers Desktop

If any of the symptoms occur when you deal with a folder, then you may need to inspect the context menu handlers loaded in these areas (AllFileSystemObjects, Folder, Directory). If it's only for a .txt file, inspect the file class of .txt file (HKCR\txtfile). Open Registry Editor and backup the selected branch, delete the context menu handlers one-by-one.

Related article Manage the context-menu entries for folders, drives and Namespace objects

Regards,

D. Wu