I have a problem.. when i go to a folder which contains a mkv video file this problem occurs.. Window #1: Windows Explorer has stopped working. Windows is searching for a solution. Option: Cancel box Window #2: Windows Explorer is restarting. Option: Cancel box what is the solution .. i m using win 7 pro genuine... I know its a common problem.. last time when this problem occurred, i installed win 7 again. but this time i don't want to re install again. I wanna fix.. plz somebody help me.. This problem started after i installed "mkvtoolnix-unicode-4.8.0-setup " .. uninstalled it.. but problem still remained..

Hi NagibMahfuj, Look at the Event Logs for clues about the crash. 1. Click Start, type eventvwr.msc and press [ENTER} 2. Expand "Windows Logs" category, and select "Application" 3. Identity the entry shows in Red exclamation icon, which matches the date/time at which the Windows Explorer crash occurred. 4. Right-click on the entry, click Copy, and click Copy Details as Text 5. The log entry is now copied to the Windows Clipboard. It probably has more details on what exactly caused Explorer to crash. 6. Paste the info (CTRL+V) along with your reply. Ramesh Srinivasan | The Winhelponline Blog Microsoft MVP, Windows Desktop Experience

Hi, First, since this problem occurs after you installed a third-party codec, I would suggest you to perform a Clean Boot to narrow down whether this problem is caused by third-party software. http://support.microsoft.com/kb/929135 Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG. If this problem disappears in Clean Boot, you may use half and half method to ensure which software caused this problem. If the issue persists, please try to disabled preview feature by following steps: Suggestion 1: ===================================== 1. Open Windows Explorer, click Organize. 2. Click Layer Out and uncheck the Preview pane. 3. If the issue disappear please try to rebuilt icon cache and check media codec, you can run following command in Command Prompt with administrator permission to rebuilt icon cache. taskkill /IM explorer.exe /F cd /d %userprofile%\AppData\Local del IconCache.db /a Suggestion 2: ===================================== If the issues still persists after following suggestions above, I suggest that you may create a dump file for Explorer.exe then we can analyze the file and find the root cause: To use Windows Task Manager to create a user-mode process dump file in Windows 7, follow these steps: 1. Start Task Manager. To do this, use one of the following methods: · Right-click an empty area of the task bar, and then click Start Task Manager. · Press CTRL+SHIFT+ESC. 2. Click the Processes tab. 3. Right-click the name of the process that you want, and then click Create Dump File. Collapse this imageExpand this image If you are prompted for an administrator password or confirmation, type your password or click Continue. A dump file for the process is created in the following folder: Drive:\Users\UserName\AppData\Local\Temp 4. When you receive a message that states that the dump file was successfully created, click OK. Then try to repro the problem, compress the dump file, upload it via SkyDrive and post a link here. http://explore.live.com/windows-live-skydrive?wa=wsignin1.0 Best Regards, Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi NagibMahfuj, Look at the Event Logs for clues about the crash. 1. Click Start, type eventvwr.msc and press [ENTER} 2. Expand "Windows Logs" category, and select "Application" 3. Identity the entry shows in Red exclamation icon, which matches the date/time at which the Windows Explorer crash occurred. (...) Ramesh Srinivasan | The Winhelponline Blog Microsoft MVP, Windows Desktop Experience Ramesh! Followed your advice with the event manager. The Explorer crash turned out to be caused by DivX Codec (DivXMFSource.dll, version: 1.0.0.72) Uninstalled DivX Codec Pack - Problem solved! U provided a very easy solution to solve this problem (at least for me)! Thanks a lot!

Ramesh, Thanks friend, I too faced the same issue, followed ur advice, it's working fine for me now... Thanks a lot..

This is the log that I got, plz help me out.. whenever I open a folder with .mkv file in it, error comes saying windows has stopped working.... Log Name: Application Source: Application Error Date: 9/21/2011 5:47:17 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: SPIRIT-PC Description: Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aeba271 Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66 Exception code: 0xc0000005 Fault offset: 0x0009b8a1 Faulting process id: 0x11c0 Faulting application start time: 0x01cc7857d539f791 Faulting application path: C:\Windows\explorer.exe Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll Report Id: a52192be-e44b-11e0-a9bf-0021707406a6 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-09-21T12:17:17.000000000Z" /> <EventRecordID>35939</EventRecordID> <Channel>Application</Channel> <Computer>SPIRIT-PC</Computer> <Security /> </System> <EventData> <Data>explorer.exe</Data> <Data>6.1.7600.16450</Data> <Data>4aeba271</Data> <Data>DivXMFSource.dll</Data> <Data>1.0.0.72</Data> <Data>4cffcf66</Data> <Data>c0000005</Data> <Data>0009b8a1</Data> <Data>11c0</Data> <Data>01cc7857d539f791</Data> <Data>C:\Windows\explorer.exe</Data> <Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data> <Data>a52192be-e44b-11e0-a9bf-0021707406a6</Data> </EventData> </Event>

Log Name: System Source: Disk Date: 18-Oct-11 10:09:04 PM Event ID: 11 Task Category: None Level: Error Keywords: Classic User: N/A Computer: Sivv-PC Description: The driver detected a controller error on \Device\Harddisk1\DR1. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Disk" /> <EventID Qualifiers="49156">11</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2011-10-18T09:09:04.426809300Z" /> <EventRecordID>69188</EventRecordID> <Channel>System</Channel> <Computer>Sivv-PC</Computer> <Security /> </System> <EventData> <Data>\Device\Harddisk1\DR1</Data> <Binary>0E00680001000000000000000B0004C003010000000000000000000000082D000000000000000000EB57050000000000FFFFFFFF0600000040000000000000000000061208000010000000003C00000000000000009BF5870000000008AC9C87000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary> </EventData> </Event>

Faulting application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271 Faulting module name: qedit.dll, version: 6.6.7600.16385, time stamp: 0x4a5bdad4 Exception code: 0xc0000005 Fault offset: 0x0005c832 Faulting process id: 0x12f8 Faulting application start time: 0x01cccba9e7d8772e Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\System32\qedit.dll Report Id: 33db4638-37af-11e1-88f9-002522997e09

Remove real player if installed

Hi, First, since this problem occurs after you installed a third-party codec, I would suggest you to perform a Clean Boot to narrow down whether this problem is caused by third-party software. http://support.microsoft.com/kb/929135 Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG. If this problem disappears in Clean Boot, you may use half and half method to ensure which software caused this problem. If the issue persists, please try to disabled preview feature by following steps: Suggestion 1: ===================================== 1. Open Windows Explorer, click Organize. 2. Click Layer Out and uncheck the Preview pane. 3. If the issue disappear please try to rebuilt icon cache and check media codec, you can run following command in Command Prompt with administrator permission to rebuilt icon cache. taskkill /IM explorer.exe /F cd /d %userprofile%\AppData\Local del IconCache.db /a Suggestion 2: ===================================== If the issues still persists after following suggestions above, I suggest that you may create a dump file for Explorer.exe then we can analyze the file and find the root cause: To use Windows Task Manager to create a user-mode process dump file in Windows 7, follow these steps: 1. Start Task Manager. To do this, use one of the following methods: · Right-click an empty area of the task bar, and then click Start Task Manager. · Press CTRL+SHIFT+ESC. 2. Click the Processes tab. 3. Right-click the name of the process that you want, and then click Create Dump File. Collapse this imageExpand this image If you are prompted for an administrator password or confirmation, type your password or click Continue. A dump file for the process is created in the following folder: Drive:\Users\UserName\AppData\Local\Temp 4. When you receive a message that states that the dump file was successfully created, click OK. Then try to repro the problem, compress the dump file, upload it via SkyDrive and post a link here. http://explore.live.com/windows-live-skydrive?wa=wsignin1.0 https://skydrive.live.com/#cid=E17EC7CA7724526A&id=E17EC7CA7724526A!117 Best Regards, Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

i had the exact same problem as you. i downloaded a .mkv movie using bit torrent. then, i tried to acess the folder. "shutdown" after trying many things, i went back to bit torrent. i still had the movie displayed there. i right clicked on it, and deleted the torrent+data. now everything works. trying to directly delete the file in the folder doesn't work.

I would love any help anyone can offer me for this, i'm looking everywhere for help. My ONE folder does this, with all my videos in it. Everytime it opens it gives me this error. So annoying. Thanks in advance!! Log Name: Application Source: Application Error Date: 16/03/2012 7:33:34 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Jeremy-PC Description: Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7 Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66 Exception code: 0xc0000005 Fault offset: 0x0009b890 Faulting process id: 0x1038 Faulting application start time: 0x01cd03cd24abdb50 Faulting application path: C:\Windows\explorer.exe Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll Report Id: 724b5890-6fc0-11e1-b414-00188b6228d9 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-03-16T23:33:34.000000000Z" /> <EventRecordID>94974</EventRecordID> <Channel>Application</Channel> <Computer>Jeremy-PC</Computer> <Security /> </System> <EventData> <Data>explorer.exe</Data> <Data>6.1.7601.17567</Data> <Data>4d6727a7</Data> <Data>DivXMFSource.dll</Data> <Data>1.0.0.72</Data> <Data>4cffcf66</Data> <Data>c0000005</Data> <Data>0009b890</Data> <Data>1038</Data> <Data>01cd03cd24abdb50</Data> <Data>C:\Windows\explorer.exe</Data> <Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data> <Data>724b5890-6fc0-11e1-b414-00188b6228d9</Data> </EventData> </Event>

Log Name: Application Source: Application Error Date: 5/6/2012 1:28:59 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: yuvrajsinh-PC Description: Faulting application name: Explorer.EXE, version: 6.1.7100.0, time stamp: 0x49ee918d Faulting module name: DivXMFSource.dll, version: 1.0.0.72, time stamp: 0x4cffcf66 Exception code: 0xc0000005 Fault offset: 0x0009b8a1 Faulting process id: 0xcd4 Faulting application start time: 0x01cd2aeca961fec6 Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll Report Id: c058d9f7-96ec-11e1-85d5-c44619fac7df Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-05-05T19:58:59.000000000Z" /> <EventRecordID>67086</EventRecordID> <Channel>Application</Channel> <Computer>yuvrajsinh-PC</Computer> <Security /> </System> <EventData> <Data>Explorer.EXE</Data> <Data>6.1.7100.0</Data> <Data>49ee918d</Data> <Data>DivXMFSource.dll</Data> <Data>1.0.0.72</Data> <Data>4cffcf66</Data> <Data>c0000005</Data> <Data>0009b8a1</Data> <Data>cd4</Data> <Data>01cd2aeca961fec6</Data> <Data>C:\Windows\Explorer.EXE</Data> <Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data> <Data>c058d9f7-96ec-11e1-85d5-c44619fac7df</Data> </EventData> </Event> give me a solution of this problem

It's working for me too,. Thanks ...

Log Name: Application Source: Microsoft-Windows-LoadPerf Date: 15/06/2012 10:33:41 AM Event ID: 3011 Task Category: None Level: Error Keywords: User: SYSTEM Computer: Sayyaf-PC Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-LoadPerf" Guid="{122EE297-BB47-41AE-B265-1CA8D1886D40}" /> <EventID>3011</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2012-06-15T05:33:41.209293000Z" /> <EventRecordID>11548</EventRecordID> <Correlation /> <Execution ProcessID="1808" ThreadID="2448" /> <Channel>Application</Channel> <Computer>Sayyaf-PC</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <EventXML xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="LoadPerf"> <param1>WmiApRpl</param1> <param2>WmiApRpl</param2> <binaryDataSize>8</binaryDataSize> <binaryData>F20300004D070000</binaryData> </EventXML> </UserData> </Event>