Windows Experience Index cannot compute index
STARTED OVER
January 2nd, 2012 5:39pm

Have you tried to use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file? To do this, follow these steps: Open an elevated command prompt. To do this, click Start, clickAll Programs, clickAccessories, right-clickCommand Prompt, and then clickRun as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or clickAllow. Type the following command, and then press ENTER: sfc /scannow Thesfc /scannowcommand scans all protected system files and replaces incorrect versions with correct Microsoft versions. Regards, MCP MCTS MCITP
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January 2nd, 2012 6:10pm

Ronald, You can examine the WinSAT log to get some context and detailed information: C:\Windows\Performance\WinSAT\winsat.log Post here the contents and we will take a look.Microsoft MVP Windows Expert Consumer | http://blogs.msmvps.com/dmartin/ | http://www.wintecnico.com
January 2nd, 2012 6:35pm

This issue can be caused by your antivirus. For example: Windows Experience Index Cannot Compute http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/cbdf8e05-c958-4022-8f80-301f654dac8d/Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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January 4th, 2012 11:34am

Did that and no files were corrupt.Ronald Banfield
January 21st, 2012 10:30am

Using Microsoft Security Essentials alone. No problems reported.Ronald Banfield
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January 21st, 2012 10:31am

Done, no problems.Ronald Banfield
January 21st, 2012 10:32am

I have the winsat.log on my desktop and cannot figure out how to send it to be looked at.Ronald Banfield
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January 21st, 2012 10:34am

I will definitely do that when my problem is solved.Ronald Banfield
January 21st, 2012 10:35am

Checked DxDiag and everything is enabledRonald Banfield
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January 21st, 2012 10:49am

Dit the sfc/scannow and no system integrity violations.Ronald Banfield
January 28th, 2012 9:29pm

This is what is in the C:\Windows\Performance\WinSAT\winsat.log: 2003910 (0856) - winsat\logging.cpp:0815: --- START 2012\1\20 6:35:23 AM --- 2003910 (0856) - winsat\main.cpp:2861: > no need to restore power state (no saver object). 2003910 (0856) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache. 2003910 (0856) - winsat\main.cpp:4909: > exit value = 4. 3533001 (5316) - winsat\logging.cpp:0815: --- START 2012\1\28 10:12:03 AM --- 3533017 (5316) - winsat\main.cpp:2861: > no need to restore power state (no saver object). 3533017 (5316) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache. 3533017 (5316) - winsat\main.cpp:4909: > exit value = 4. 3555247 (5316) - winsat\logging.cpp:0815: --- START 2012\1\28 10:12:25 AM --- 3555247 (5316) - winsat\main.cpp:2861: > no need to restore power state (no saver object). 3555247 (5316) - winsat\main.cpp:2873: > Not necessary to reenable EMD cache. 3555247 (5316) - winsat\main.cpp:4909: > exit value = 4.Ronald Banfield
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January 28th, 2012 9:38pm

Running Microsoft Security Essentials completely updated. Find no problems here.Ronald Banfield
January 28th, 2012 9:40pm

Have eliminated any software problems, There were none, Now I must go to Hardware. So off I go, Thanks for all the help, RonRonald Banfield
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February 11th, 2012 1:43am

Have eliminated the possibility of software causing the problem. Now I must turn to the Hardware, so here I go. Thanks for all the help, RonRonald Banfield
February 11th, 2012 1:45am

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