Windows Backup Utility won't open
When I try to start the Windows Backup Utility either by going through Start/All Programs/Accessories/Backup or by double clicking on the backup file I am interested in restoring from I get a small blank window with the title "Backup Utility". The Task Manager shows that the ntbackup.exe process is running, but it is accumulating no CPU time and doing no reads or writes.I was going to try to reinstall the program, but since I have XP Pro instead of XP Home my Windows CD does not have the "\ValueAdd\Msft\Ntbackup folder on the CD".Any suggestions on why ntbackup.exe is behaving this way? Is there any way to get the ntbackup installer so I can reinstall?I don't know whether it matters or not, but within the last year I installed the Norton Security Suite which includes its own backup utility. Unfortunately its default filters don't backup the Application Data directory I need to restore, hence my need to use the Window Backup Utility.
October 12th, 2010 1:08am
Hi MalcolmDavis,The Windows Backup Utility is already built into Windows XP Professional. Try the following steps and check the result.Step 1: Run SFC (System File Checker) scan to see if any system files are missing or corrupta. Click Start, click Run, type cmd and click ok.b. On the command prompt, type sfc /scannow and hit enter.c. If prompted, enter the Windows XP CD to complete the scan.Note: The service pack version on the CD should match with the service pack version installed on the computer.d. Restart the computer and check the difference.See Windows XP SFC ScanStep 2: If the issue persists, check if you can launch backup utility in safe mode to see if any other program is causing the issue in the normal modea. See Description of the Safe Mode Boot options in Windows XPb. From advanced boot options menu, select safe mode and hit enter.c. Check if you can launch backup utility.Step 3: If the issue does not persist in safe mode, then check if any of the non Microsoft program is causing the issuea. See How to configure Windows XP to start in a "clean boot" stateb. From the article, follow Method 1 and Method 2 to find out if any program is causing the issue.c. Once you've found the culprit i.e. the program that's causing the issue, then uninstall it.Note: From the article do not forget to follow "Steps to configure Windows to use a Normal startup state"Visit our Microsoft Answers Feedback Forum and let us know what you think.
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October 12th, 2010 1:50pm