Do a clean boot and try to install the updates:
http://support.microsoft.com/kb/929135/en-us
If this doesn't work, we must look for error messages in the following log files:
Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log"
to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.
Andr
[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
And then what? I have three of the 5 instances of Windows 8 I have upgraded to failing at this time. I have run the troubleshooter and it appears to be cleaning out the windows update database as part of the process, but that has no effect or impact. Can an update be applied that fixes this update process which appears to be botched worse that it was for 7? I really don't wish to spend hours debugging something on these machines that have just been upgraded and frankly should not be having issues with updating at all...
Dodge
There are many issues with MS failing to update. I have an open case # with MS tech support and have spend hours on hold with MS "tech support" and they are still unable to help me with an issue that happened after a failed windows update. The computer now tells me in one place that my copy of windows is valid and in 3 others that it is not. It will not allow the licence to be altered and will not allow system restore to go back to a previous state (system restore).
I am so disappointed that the only solution given is to wipe out all of my data and 3rd party programs and re-install the system from scratch. After 8 hours with tech support controlling my machine, this is their only solution to a MS created problem...very
disappointing...it makes it hard when my apple fanboy friends ask me how it is going with my Windows 8 experience....I'm beginning to think that they are right!
Command Prompt, Run as Admin
DISM.exe /Online /Cleanup-Image /ScanHealth
Hit ENTER
After that finishes...
DISM.exe /Online /Cleanup-Image /RestoreHealth
Hit ENTER
Reboot & retry Windows Update
Cheers,
Drew
Hi Andr,
I recently purchased a new Lenovo Ideapad pre-installed with Windows 8. I soon started having problems in the update process like others have mentioned. Here is the link to my log files, can you help me figure out how I can fix it?
http ://sdrv.ms/10FFkQa
Thanks
Manu Goel
Cheers,
Drew
CSIPERF:TXCOMMIT;563 2013-01-22 18:05:54, Error CSI 00000021 (F) Error: ResolvePendingTransactions called after poqexec failure (call 1) Status = STATUS_TRANSACTIONAL_CONFLICT, Operation = SetFileInformation, DiagString = [l:74{37}]"\??\C:\windows\HelpPane.exe, N/A, N/A" [gle=0x80004005] 2013-01-22 18:05:55, Info CBS Startup: Changing logon timeout to a static timeout: 10800000 2013-01-22 18:06:12, Error CBS Startup: Primitive operations failed, startupPhase: 0. The transaction will be cancelled. [HRESULT = 0x800f0921 - CBS_E_PRIMITIVES_FAILED] 1cdd7f43a23dbc8: 84c, c0190001, 2aa, 0, SetFileInformation ;\??\C:\windows\explorer.exe, N/A, N/A 1cdf45b7f2527a1: 84c, c0190001, 9e, 0, SetFileInformation ;\??\C:\windows\HelpPane.exe, N/A, N/A
To fix it, delete all files (*.*) from C:\Windows\System32\config\TxR, next run
fsutil resource setautoreset true C:\
Don't forget to set the folder options to show all system and hidden files otherwise the TxR directory will look empty.
- Proposed as answer by joppenheim Thursday, February 07, 2013 8:46 PM
I'm trying it right now...its taking forever however. Its stuck at 20%. Its sitting there at 20% for 30 minutes. That seems like a very long time on a 4 core machine. I'll keep you posted.