Windows 8

RDP Client 6.3.9600

Connecting to a Remote App hosted on Windows Server 2012 R2 Session Collection with RD Gateways

Connecting to the Remote App from the Windows 8 machine works as expected but after 5 or so minutes the session freezes and does not reconnect for some workstations.  Other Windows 8 computers work fine on same network.

Remote Windows Server 2012 R2 environment is set to disconnects idle session after 2 hours.

Could this be an internal network device that is causing the freeze? Does anyone have any

Hi Akmal7,

Is the machine up to date? Have you tried to connect from another Windows 8 machine to have a troubleshoot?

Here is a hotfix may be helpful.

Reliability improvements for Remote Desktop Session Host and RemoteApp

https://support.microsoft.com/en-us/kb/2959626

To get a better performance of the Windows system, please always keep it up to date.

Best r

Thanks, I will give the hotfix a go and update the results. The Windows 8 machine is fully patched.

Hi Akmal7,

We wonder if there is a possibility that the issue has been resolved. If the issue has been resolved, we would appreciate if you could share the troubleshoot experience here. We could mark it as answer and it will be very useful for the person who will come across the similar issue in the future. Your kindness  will be highly appreciated.

Best regards

I would also consider the possibility that the network adapter is being disabled for power saving. I would suggest unchecking the Allow the computer to turn off this device to save power checkbox under the Power Management tab of the device properties (right click the device in Device Manager).

Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet

So the cuase of this issue was due to a Web Security application casuing the RemoteApp session to freeze. This was a customer network where I had a limited view of their infrastructure. 

Thank you all for your input.

Hi Akmal7,

I am glad the issue has been resolved and thanks for updating.

Best regards