Windows 8 Explorer Crashes when I visit the Downloads Folder only

On 2/19/2013 4:35 PM, Retro Will wrote:

Hi



Ever since the last 'Important Update' of Windows 8 Explorer crashes when I go to the Downloads folder.  I can browse any other folder except this one.  After a few seconds at the folder Explorer crashes and it may or my not start up again.  Its a complete disaster and I would appreciate any assistance. Thanks

Either rollback to a previous restore point before the updates, do an O/S repair if you have the Win 8 install DVD or try what's in the link in an attempt to repair the O/S.
 http://support.microsoft.com/kb/929833

You can use the Windows-key/x-key combination to get to the Admin Command Prompt to issue the command in the link.

February 19th, 2013 9:45pm

Hi

Ever since the last 'Important Update' of Windows 8 Explorer crashes when I go to the Downloads folder.  I can browse any other folder except this one.  After a few seconds at the folder Explorer crashes and it may or my not start up again.  Its a complete disaster and I would appreciate any assistance. Thanks

Will

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February 20th, 2013 12:35am

On 2/19/2013 4:35 PM, Retro Will wrote:

Hi



Ever since the last 'Important Update' of Windows 8 Explorer crashes when I go to the Downloads folder.  I can browse any other folder except this one.  After a few seconds at the folder Explorer crashes and it may or my not start up again.  Its a complete disaster and I would appreciate any assistance. Thanks

Either rollback to a previous restore point before the updates, do an O/S repair if you have the Win 8 install DVD or try what's in the link in an attempt to repair the O/S.
 http://support.microsoft.com/kb/929833

You can use the Windows-key/x-key combination to get to the Admin Command Prompt to issue the command in the link.

February 20th, 2013 12:45am

Hi,

Windows Explorer crashes are mostly caused by an incompatible Shell Extension.

please download this reg file from my SkyDrive:

http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full.reg

and make a double click on the file to import it. If you can't do this, run regedit.exe and import the registry file there!

When the Windows Explorer crashes, Windows Error Reporting Service [1] creates a dmp file under C:\Localdumps. Please upload the dump file (compressed 7z or RAR to reduce the size) to your public Skydrive [2] folder and post the link here. I take a look at the dump with the Debugger, maybe I can see which Shell extension is the cause.

After you generated the dumps, download and import this regfile:

http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer_full_uninstall.reg

to stop the dump creation.

Andr

[1] http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
[2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
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February 20th, 2013 9:31am

Hi, sorry for the late reply but a number of things prevented me from replying.

1) For some reason I couldn't login here.

2) I installed the first regfile and everything went tits up!!!!

Everything started flashing, by that I mean I would see the desktop then a blue screen then the desktop then a blue screen.  I couldn't go into any folders and I would be immediately be brought back to the desktop.

I attempted to install the second regfile but I was physically unable as I would keep being returned to the desktop.  

I couldn't boot up in good old Safe Mode because you seemingly have to enable it first (what muppet thought that was a good idea?) which I couldn't do because I kept getting sent back to the desktop.

After hours and hours of thrashing the net to find a solution I finally realised that a reinstall was due.

Did I reinstall Windows 8......NOOOOOO!  Windows 7, far superior!

Please folks, stay away from Windows 8! 

April 25th, 2013 8:00pm

I couldn't boot up in good old Safe Mode because you seemingly have to enable it first 

Had you disabled login?   Otherwise you could do that using the Power Off button there.  (E.g. use Shift-Restart.)  ; }

 
---

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April 25th, 2013 11:01pm

my reg activates AppVerifier and it can be a pane to disable it. I use a LiveDVD I created to load the offline registry and change it there if I can't boo to Windows.
April 26th, 2013 8:36am

Could you help me out? https://skydrive.live.com/?cid=d87c91065a4809c7&id=D87C91065A4809C7!152 these are reports of my crashes. Windows 7. It happens all the time.
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November 29th, 2013 11:48am

Could you help me out? It happens all the time.

Remove 4sync:

03b6f404 77357057 ntdll!RtlDispatchException+0x127
03b6f404 773d3873 ntdll!KiUserExceptionDispatcher+0xf
03b6f790 773d47a3 ntdll!RtlReportCriticalFailure+0x57
03b6f7a0 773d4883 ntdll!RtlpReportHeapFailure+0x21
03b6f7d4 7738ddff ntdll!RtlpLogHeapFailure+0xa1
03b6f804 765198cd ntdll!RtlFreeHeap+0x64
*** WARNING: Unable to verify timestamp for sqlite3.dll
*** ERROR: Module load completed but symbols could not be loaded for sqlite3.dll
03b6f850 60901c48 msvcrt!free+0xcd
WARNING: Stack unwind information not available. Following frames may be wrong.
03b6f870 60901ce7 sqlite3+0x1c48
03b6f890 6090aefd sqlite3+0x1ce7
03b6f8c0 6090b18b sqlite3+0xaefd
03b6f8f0 6090b1d6 sqlite3+0xb18b
03b6f900 6093c15f sqlite3+0xb1d6
03b6f910 6093c362 sqlite3+0x3c15f
*** WARNING: Unable to verify timestamp for ShellExt.dll
*** ERROR: Module load completed but symbols could not be loaded for ShellExt.dll
03b6f940 01d15359 sqlite3+0x3c362
03b6f9a4 01d1a265 ShellExt+0xf5359
03b6f9e4 74cf2ca8 ShellExt+0xfa265
03b6fa14 74e0fcb4 shell32!CFSIconOverlayManager::_GetFileOverlayInfo+0x11a
03b6fa30 74e305af shell32!CFSIconOverlayManager::GetFileOverlayInfo+0x1b
03b6fac4 74e30545 shell32!CDrivesFolder::_GetIconOverlayInfo+0x64
03b6fadc 74cf38fe shell32!CDrivesFolder::GetOverlayIndex+0x22
03b6fafc 6719b2d0 shell32!CRegFolder::GetOverlayIndex+0x45
03b6fb18 6719b289 EXPLORERFRAME!CNscOverlayTask::_Extract+0x32
03b6fb30 671608f6 EXPLORERFRAME!CNscOverlayTask::InternalResumeRT+0x31
03b6fb50 74d563bb EXPLORERFRAME!CRunnableTask::Run+0xce




    Loaded symbol image file: ShellExt.dll
    Image path: C:\Program Files\4Sync\ShellExt.dll

It has issues in displaying the overlay icons and crashes the Explorer.

November 30th, 2013 10:32am

Hi,

I had exactly the same problem with Windows 8.1. I fixed it. It was due to a corrupted icon of a pdf file. It was possible to display the files with the "details" mode, but not with the "large icons" mode. I identified the corrupted pdf file by moving a half of download folder into another folder, then testing the "large icons" mode. For the half crashing Explorer, I did this again and again. At the end, I deleted the folder containing the corrupted file. Then I moved back the other files to the download folder and everything was fine.

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September 23rd, 2014 3:58pm

Arkansas2. Thanks for your post, tried rolling system back, no effect, deleted content of download folder as you suggested. Yes, that was also my problem, once I identified the file concerned and deleted it everything was fine again.
February 2nd, 2015 1:11pm

Hi,

I just had this problem. It turned out to be related to 1 downloaded file.

I fixed it as follows. (Obviously this might not work if your problem is caused differently from mine.)

1. Copy the Downloads folder to This PC (C:). This might take a while.

2. Try opening the new copy of the folder using Windows Explorer. It worked fine in my case.

3. Open the command prompt.

4. cd C:\Users\[your_user_name]\Downloads

5. del *.* and confirm when prompted. Note this won't delete any subfolders of Downloads. I didn't need to do that, as the original Downloads folder started working with the subfolders all still in place.

6. Return to Windows Explorer and open the new copy of the folder.

7. Move files back to the original Downloads folder in batches of one screen at a time. After each batch, test whether the original folder is working.

8. Eventually (in my case anyway) the new copy in This PC will stop working.

9. Return to the command prompt.

10. cd C:\Downloads

11. Move one file at a time to the original Downloads folder using the command prompt: 

   a. move [filename] C:\Users\[your_user_name]\Downloads

   b. Test whether the original folder is working.

12. When you find the problem file: del C:\Users\[your_user_name]\Downloads\[filename]

Hope this helps.


  • Edited by hktelfords 22 hours 46 minutes ago Typo
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March 8th, 2015 4:29am

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