Windows 8 Blue Screen Of Death (BSOD) BAD_POOL_CALLER
Hi,
I have been using windows 8 for the past week and have issues with BSOD appearing at random intervals and over the lat few days more frequently. After performing several rebuilds of the OS and carefully selecting Windows 8 supported applications i still
continue to receive this error.
I have reviewed the minidump files and the cause of the issues seems to be with ntoskrnl.exe
I have contacted microsoft support and sony vaio support and they advise e to rebuild every time or restore the system to a previous working version. Unfortunately this does not resolve the issue and i find myself back at the beginning again.
Could anyone advise on this issue and how to resolve?
Thanks
Matt
November 14th, 2012 9:14pm
Bug Check 0xC2: BAD_POOL_CALLER
The BAD_POOL_CALLER bug check has a value of 0x000000C2. This indicates that the current thread is making a bad pool request.
http://msdn.microsoft.com/en-us/library/ff560185%28v=vs.85%29.aspx
Hi, please enable Driver verifier to get the causing driver:
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
http://support.microsoft.com/?kbid=244617
when you get a new BSOD, boot to safe mode, disable driver verifier, reboot to normal mode and upload the newest dmp file from the folder C:\Windows\Minidump to your public SkyDrive [1] folder and post the link here.
Andr
[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
November 15th, 2012 7:54pm
Hi. I'm having the exact same problem on the same laptop. I've also verified from crash dumps that the same ntoskrnl.exe is the cause, or so it says. Also it only goes to blue screen after i open my laptop after having put it to sleep. Any suggestions
on which course of action I should take?
November 15th, 2012 11:29pm
I have had Toshiba with Windows 8 for two days and just got the BSOD... I dont even have my progra,s on yet! I am typing this on my 2007 Dell with Vista lol
November 19th, 2012 9:21pm
@Kelly and Aycko94
also upload the dumps, so that I can help you.
November 19th, 2012 9:33pm
Hi. I'm having the exact same problem on the same laptop. I've also verified from crash dumps that the same ntoskrnl.exe is the cause, or so it says. Also it only goes to blue screen after i open my laptop after having put it to sleep. Any suggestions
on which course of action I should take?
I am getting the same thing with my new Windows 8 laptop. EVERY time I resume from sleep the computer BSODs referring to the BAD_POOL_CALLER. The dumps tell me that it is NTOSKRNL.EXE too.
My dumps tell me:
On Tue 1/01/2013 6:30:48 a.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\010113-18796-01.dmp
This was probably caused by the following module:
ntoskrnl.exe (nt+0x7B340)
Bugcheck code: 0xC2 (0x7, 0x11C1, 0x4390003, 0xFFFFFA800A8C19F0)
Error: BAD_POOL_CALLER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft Windows Operating System
company: Microsoft Corporation
description: NT Kernel & System
Any ideas?
Thanks, Andrew
January 1st, 2013 6:46am
Any ideas?
Thanks, Andrew
upload the dumps to your SkyDrive and post a link here.
January 1st, 2013 7:36pm
Thanks Andre, I have just noticed another entry in the log that refers to a driver. I have uninstalled that driver and I no longer get the BSOD.
If it reoccurs I will upload my latest dump. Thanks for your offer of assistance. Andrew
-
Edited by
Educateer
Wednesday, January 02, 2013 5:22 AM
January 2nd, 2013 3:29am
ok. Which driver was shown? This is useful for other users who have the same issue.
January 2nd, 2013 6:54am
ok. Which driver was shown? This is useful for other users who have the same i
January 2nd, 2013 9:22am
Always use WinDbg from the Debugging Tools.
Thanks for the tip and the link to the video. I will start using WinDbg from now on.
January 2nd, 2013 11:27pm
WinDBG is the gold std but you will have to download symbols (while they can be gotten from the MS symbol server that slow performance way, way down) for each OS you want to analyze and they can mount up (my symbol cache is >12 gigs)
Good site for people interested in DeBugging http://www.sysnative.com/forums/forum.php
(disclaimer) I also post there.
January 3rd, 2013 8:04am
Hi,
Please help me too!
Here is my link: http://dl.dropbox.com/u/77009397/Minidump.zip
It will be very appreciated. Thanks
March 1st, 2013 2:57pm
AVG may be the cause:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100005, Memory contents of the pool block
Arg4: fffffa800683a880, Address of the block of pool being deallocated
Debugging Details:
------------------
POOL_ADDRESS: fffffa800683a880 Nonpaged pool
FREED_POOL_TAG: AvgT
BUGCHECK_STR: 0xc2_7_AvgT
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: avgnsa.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff8012a0eea5a to fffff80129ef9040
STACK_TEXT:
nt!KeBugCheckEx
nt!ExFreePool
avgwfpa
0x0
0x0
0x0
0x0
0x0
avgwfpa
0x0
0x0
IMAGE_NAME: avgwfpa.sys
Loaded symbol image file: avgwfpa.sys
Image path: \SystemRoot\system32\DRIVERS\avgwfpa.sys
Image name: avgwfpa.sys
Timestamp: Mon Feb 18 03:54:14 2013
remove or update AVG.
March 1st, 2013 8:55pm
Can u help me with the same problem? Here's the link to my minidump http://www55.zippyshare.com/v/6273194/file.html
March 4th, 2013 9:57pm
Can u help me with the same problem? Here's the link to my minidump http://www55.zippyshare.com/v/6273194/file.html
looks like you also have the AVG issue
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100004, Memory contents of the pool block
Arg4: fffffa8003d1cdf0, Address of the block of pool being deallocated
Debugging Details:
------------------
POOL_ADDRESS: fffffa8003d1cdf0 Nonpaged pool
FREED_POOL_TAG: AvgT
BUGCHECK_STR: 0xc2_7_AvgT
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff802bb6f5a5a to fffff802bb500040
STACK_TEXT:
nt!KeBugCheckEx
nt!ExFreePool
avgwfpa
0x0
0x0
IMAGE_NAME: avgwfpa.sys
FAILURE_BUCKET_ID: 0xc2_7_AvgT_avgwfpa+63a9
BUCKET_ID: 0xc2_7_AvgT_avgwfpa+63a9
Loaded symbol image file: avgwfpa.sys
Image path: \SystemRoot\system32\DRIVERS\avgwfpa.sys
Image name: avgwfpa.sys
Timestamp: Mon Feb 18 03:54:14 2013
March 5th, 2013 5:17am
I've been having the same BAD_POOL_CALLER BSOD issues as well - three times today, in fact, and it's getting annoying. I've downloaded the debugger and symbol set from the SDK page, and it appears to be blaming AVG as well, which is odd, since this problem
only just started happening... well, today, and I've been running AVG for some time now. I've uploaded today's minidump files to Google Drive, in case anyone wants to take a look at them in the hopes of spotting something that I've missed:
https://docs.google.com/file/d/0B7JH1Tmf-6rvcjZkN3VFQ2xSSVU/edit?usp=sharing
https://docs.google.com/file/d/0B7JH1Tmf-6rvUWxMNEhiamExTGs/edit?usp=sharing
https://docs.google.com/file/d/0B7JH1Tmf-6rvVmE1X2pMZ3gyd0k/edit?usp=sharing
Edit: And it's just happened a fourth time. Google Drive link to minidump file follows:
https://docs.google.com/file/d/0B7JH1Tmf-6rvTFRoY1liS1JNQXM/edit?usp=sharing
Edit2: I've disabled AVG, so we'll see if that's the cause.
-
Edited by
Chosen_Chaos
Wednesday, March 06, 2013 4:39 AM
March 6th, 2013 4:28am
yes, it also may be caused by AVG:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 00000000000011c1, (reserved)
Arg3: 0000000004100004, Memory contents of the pool block
Arg4: fffffa8007abf860, Address of the block of pool being deallocated
Debugging Details:
------------------
POOL_ADDRESS: fffffa8007abf860 Nonpaged pool
FREED_POOL_TAG: AvgT
BUGCHECK_STR: 0xc2_7_AvgT
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: avgnsa.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff8005a676a5a to fffff8005a481040
STACK_TEXT:
fffff880`1a47d688 fffff800`5a676a5a : 00000000`000000c2 00000000`00000007 00000000`000011c1 00000000`04100004 : nt!KeBugCheckEx
fffff880`1a47d690 fffff880`0164be48 : fffffa80`07abf860 fffffa80`0944f5d0 fffffa80`0b206d80 00000000`c0000002 : nt!ExFreePool+0x97c
fffff880`1a47d770 fffffa80`07abf860 : fffffa80`0944f5d0 fffffa80`0b206d80 00000000`c0000002 fffffa80`07abf860 : avgwfpa+0x5e48
fffff880`1a47d778 fffffa80`0944f5d0 : fffffa80`0b206d80 00000000`c0000002 fffffa80`07abf860 fffff880`0164d1ae : 0xfffffa80`07abf860
fffff880`1a47d780 fffffa80`0b206d80 : 00000000`c0000002 fffffa80`07abf860 fffff880`0164d1ae fffffa80`07abf860 : 0xfffffa80`0944f5d0
fffff880`1a47d788 00000000`c0000002 : fffffa80`07abf860 fffff880`0164d1ae fffffa80`07abf860 00000000`c0000002 : 0xfffffa80`0b206d80
fffff880`1a47d790 fffffa80`07abf860 : fffff880`0164d1ae fffffa80`07abf860 00000000`c0000002 00000000`00000000 : 0xc0000002
fffff880`1a47d798 fffff880`0164d1ae : fffffa80`07abf860 00000000`c0000002 00000000`00000000 fffffa80`0b206d80 : 0xfffffa80`07abf860
fffff880`1a47d7a0 fffffa80`07abf860 : 00000000`c0000002 00000000`00000000 fffffa80`0b206d80 00000000`00000000 : avgwfpa+0x71ae
fffff880`1a47d7a8 00000000`c0000002 : 00000000`00000000 fffffa80`0b206d80 00000000`00000000 fffffa80`00000010 : 0xfffffa80`07abf860
fffff880`1a47d7b0 00000000`00000000 : fffffa80`0b206d80 00000000`00000000 fffffa80`00000010 fffffa80`0b206d80 : 0xc0000002
STACK_COMMAND: kb
IMAGE_NAME: avgwfpa.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 512197d6
FAILURE_BUCKET_ID: 0xc2_7_AvgT_avgwfpa+5e48
BUCKET_ID: 0xc2_7_AvgT_avgwfpa+5e48
Loaded symbol image file: avgwfpa.sys
Image path: avgwfpa.sys
Image name: avgwfpa.sys
Timestamp: Mon Feb 18 03:54:14 2013
March 6th, 2013 5:45am
Okay, that's odd, because like I said in my previous post, I've been using AVG for a while now and it's never caused this issue before. In fact, yesterday was the first time it happened, and it was a sudden onset of trouble. After I disabled AVG,
there were no issues, which lend credence to the idea that AVG is the source of the trouble. More specifically, it appears to be the antivirus component, since this morning I only disabled the antivirus but left the firewall running, and I haven't
had any issues yet.
Time to check the AVG forums to see if there's anything from that end.
March 6th, 2013 8:47pm
BAD_POOL_CALLER error :( plz help here is the link to .dmp files
https://www.dropbox.com/sh/2av7er1ui7z7knl/3_X_InN2XR
March 14th, 2013 7:40pm
update AVG.
March 14th, 2013 8:02pm
hi, i am using windows 8 on sony waio and i am getting this error. I guess i am getting this error when i am using dongle of idea net setter(huwaie) but as you suugested i have the link to my newest dmp file. please go through it and suggest what can be
done.
<iframe src="https://skydrive.live.com/embed?cid=6FF29A1AE4C23CB6&resid=6FF29A1AE4C23CB6%21135&authkey=AEmlzuFGbve9-rY" width="98" height="120" frameborder="0" scrolling="no"></iframe>
March 29th, 2013 6:37pm
hi, i am using windows 8 on sony waio and i am getting this error. I guess i am getting this error when i am using dongle of idea net setter(huwaie) but as you suugested i have the link to my newest dmp file. please go through it and suggest what can be
done.
update the huawei driver:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880068210aa, The address that the exception occurred at
Arg3: fffff88005be5568, Exception Record Address
Arg4: fffff88005be4da0, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
FAULTING_IP:
ewusbwwan+210aa
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax]
EXCEPTION_RECORD: fffff88005be5568 -- (.exr 0xfffff88005be5568)
ExceptionAddress: fffff880068210aa (ewusbwwan+0x00000000000210aa)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff88005be4da0 -- (.cxr 0xfffff88005be4da0)
rax=5757575757575757 rbx=0000000000000500 rcx=26b791d663d80000
rdx=0000000000000000 rsi=0000000000000001 rdi=fffff980133c6bb5
rip=fffff880068210aa rsp=fffff88005be57a0 rbp=fffff980133c6bbd
r8=0000000000000000 r9=fffff88005be5400 r10=00000000ffffffff
r11=0000000000000000 r12=0000000000000480 r13=0000000000000001
r14=fffffa800858c000 r15=fffff980133c6b00
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
ewusbwwan+0x210aa:
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax] ds:002b:57575757`57575757=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80012d5a168
GetUlongFromAddress: unable to read from fffff80012d5a1f8
ffffffffffffffff
FOLLOWUP_IP:
ewusbwwan+210aa
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax]
BUGCHECK_STR: AV
LAST_CONTROL_TRANSFER: from fffff88005be0000 to fffff880068210aa
STACK_TEXT:
ewusbwwan
0x0
0x0
ewusbwwan
IMAGE_NAME: ewusbwwan.sys
Loaded symbol image file: ewusbwwan.sys
Image path: ewusbwwan.sys
Image name: ewusbwwan.sys
Timestamp: Thu Dec 23 05:18:25 2010
March 29th, 2013 8:18pm
Dear
rajantailor,
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, Netsetter no., alternate contact number and the type of Inconvenience you are facing. Also mention your token ID 205IC349142.
Regards,
Idea Cellular
April 2nd, 2013 5:55am
IC
The OP has no reason for providing any personal details and should not do so. He can be fixed without them. Your request seems a bit odd.
April 2nd, 2013 3:27pm
I am also having this issue, on resuming from sleep only. Here is my info:
https://skydrive.live.com/redir?resid=5A35F07767A3200E!175&authkey=!AFVUhV30MY5Rdgc
Thanks!
April 7th, 2013 3:17am
Your link yields that item doesnt exist or is no longer available. Try it again
April 7th, 2013 3:26am
https://skydrive.live.com/redir?resid=5A35F07767A3200E!175&authkey=!AArY-eo84RXjcak
that work?
April 7th, 2013 3:55am
That works
These were Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc..I wold update with
most current. I would also update the below drivers
MBfilt64.sys 7/30/2009 11:40:32 PM
taphss.sys 9/15/2009 3:58:23 PM
LGBusEnum.sys 11/23/2009 9:36:48 PM
LGVirHid.sys 11/23/2009 9:36:48 PM
HssDrv.sys 9/2/2010 1:47:07 PM
AsrAppCharger.sys 5/10/2011 4:28:46 AM
cfosspeed6.sys 7/4/2011 9:18:51 AM
WPRO_41_2001.sys 11/7/2011 5:04:48 PM
AsrRamDisk.sys 1/13/2012 12:52:38 AM
ISCTD64.sys 5/4/2012 8:44:01 PM
FNETURPX.SYS 5/30/2012 11:00:47 PM
asahci64.sys 7/17/2012 11:15:00 PM
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program
The most common drivers are listed on this page: Driver Reference
http://www.carrona.org/dvrref.php
http://sysnative.com/drivers/
- - Driver manufacturer links are on this page: http://www.carrona.org
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff8014e7d4168
GetUlongFromAddress: unable to read from fffff8014e7d41f8
Probably caused by : HssDrv.sys ( HssDrv+2bac )
April 7th, 2013 4:15am
thanks!
just as an aside, hot spot shield in this case is actually a vpn program for accessing certain british sites--something that defender isn't going to do for you!
-
Edited by
hedgehigbrown
Sunday, April 07, 2013 4:18 AM
April 7th, 2013 4:16am
I stand corrected. My source said malware. Happy to update the database. Then I guess you should try to update it if it is necessary
April 7th, 2013 4:31am
*update*
Hot spot shield has new update unfortunately. I am bugging them about it already.
It would seem that Asrock just doesn't update their drivers very often. I just bought a z77 board from them last week, and updated all the drivers from the website, and almost every one of the ones mentioned above are from Asrock, and only a few had updates
by manufacturers. Akk the Asrock proprietary ones were old, and the Logitech ones are maintenance updates for a gaming keyboard from the dark ages.
So anyway, Asrock; if you have one of their boards, your drivers might be old.
-
Edited by
hedgehigbrown
Sunday, April 07, 2013 5:24 AM
April 7th, 2013 5:11am
Hi,
I would appreciate if you could be so kind and take a look at my dumps.
http://sdrv.ms/10Hwy1G
Windows 8 x64
I did go out to ASrock and download the Win8 drivers however I believe these are causing issues as when I install Win7 on my machine I do not receive any BSOD.
Thanks
April 10th, 2013 12:37am
Hi,
I would appreciate if you could be so kind and take a look at my dumps.
Do a memory test with memtest86+, because you get memory corruptions:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc). If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000005ffc67, page frame number
Arg3: 0000000000000003, current page state
Arg4: 060000000011cbe4, 0
Debugging Details:
------------------
BUGCHECK_STR: 0x4E_99
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80222f89983 to fffff80222e7c040
STACK_TEXT:
nt!KeBugCheckEx
nt!MiBadShareCount
nt!MiRemoveMappedPtes
nt!MiRemoveFromSystemSpace
nt!MmUnmapViewInSystemSpace
dxgmms1!VIDMM_GLOBAL::DestroyOneAllocation
dxgmms1!VIDMM_GLOBAL::DestroyAllocation
dxgkrnl!DXGDEVICE::DestroyAllocations
dxgkrnl!DXGDEVICE::DestroyResource
dxgkrnl!DXGDEVICE::TerminateAllocations
dxgkrnl!DXGDEVICE::DestroyAllocationInternal
dxgkrnl!DxgkCddDestroyAllocation
cdd!CDDPDEV::DestroyAllocation
cdd!CddBitmapStagingApertureMem::InvalidateDeviceAllocations
cdd!CddBitmapStagingApertureMem::Reallocate
cdd!CStagingPoolBase::AllocateRect
cdd!CStagingPool::GetGdiSurface
cdd!BitBltBitmap
cdd!DrvBitBltInternal
cdd!DrvBitBlt
cdd!DrvCopyBits
win32k!SpBitBlt
win32k!SpCopyBits
win32k!NtGdiBitBltInternal
win32k!NtGdiBitBlt
nt!KiSystemServiceCopyEnd
0x0
DEBUG_FLR_IMAGE_TIMESTAMP: 50ecec77
IMAGE_NAME: memory_corruption
BUCKET_ID: 0x4E_99_nt!MiBadShareCount
April 10th, 2013 5:16am
Andre Ziegler
THANKS ALOT MAN .. no one knew about it here in iran .
awesome job u are doing man . goign to isntall visual studio for developer kit .. mine is hospotshield .. i was going to disappointing by windows 8 in compatibility !
-
Edited by
afraaa
Saturday, June 01, 2013 11:12 AM
June 1st, 2013 11:10am
Having same issue. Steps followed. https://www.dropbox.com/s/aixkjzfd5ikd92l/080513-23462-01.dmp
August 6th, 2013 7:22am
Having same issue. Steps followed.
https://www.dropbox.com/s/aixkjzfd5ikd92l/080513-23462-01.dmp
the Atheros PCI-E Ethernet Controller driver L1E62x64.sys causes the crash:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000001800000042c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80003c07806, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038ca100
GetUlongFromAddress: unable to read from fffff800038ca1c0
000001800000042c Nonpaged pool
CURRENT_IRQL: 2
FAULTING_IP:
hal!HalPutScatterGatherList+b6
fffff800`03c07806 8b6f2c mov ebp,dword ptr [rdi+2Ch]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xA
PROCESS_NAME: uTorrent.exe
ANALYSIS_VERSION: 6.3.9431.0 (debuggers(dbg).130615-1214) amd64fre
DPC_STACK_BASE: FFFFF80004CFCFB0
TRAP_FRAME: fffff80004cfc390 -- (.trap 0xfffff80004cfc390)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000fff rsi=0000000000000000 rdi=0000000000000000
rip=fffff80003c07806 rsp=fffff80004cfc520 rbp=0000000000000f00
r8=fffffa8004d6f2e0 r9=fffffa8003b0ef00 r10=fffff8000361d000
r11=fffff80004cfc768 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
hal!HalPutScatterGatherList+0xb6:
fffff800`03c07806 8b6f2c mov ebp,dword ptr [rdi+2Ch] ds:00000000`0000002c=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff800036921a9 to fffff80003692c00
STACK_TEXT:
nt!KeBugCheckEx
nt!KiBugCheckDispatch
nt!KiPageFault
hal!HalPutScatterGatherList
ndis!NdisMFreeNetBufferSGList
L1E62x64
0x0
0x0
0x0
0x0
IMAGE_NAME: L1E62x64.sys
BUCKET_ID: X64_0xA_L1E62x64+81f3
Loaded symbol image file: L1E62x64.sys
Image path: \SystemRoot\system32\DRIVERS\L1E62x64.sys
Image name: L1E62x64.sys
Timestamp: Mon Mar 29 04:08:44 2010
the driver is very old. get a new one:
http://www.atheros.cz/atheros-network-drivers.php
August 6th, 2013 7:45pm
I'm having the same problem. Here's the link to my minidump:
https://docs.google.com/file/d/0B_HHQnqZD7wuWlpySEhEeFpkZkU/edit?usp=sharing
Thank you
August 23rd, 2013 8:54am
Thank you :)
I rarely use USB devices. I sometimes use flash memory and mouse and sometimes connect my phone via USB.
August 23rd, 2013 9:04pm
ok, connecting an phone via USB can cause this.
August 23rd, 2013 9:30pm
This appears to be the most recent driver. Please advise.
October 7th, 2013 8:25am
contact the Atheros support and ask for newer drivers.
October 7th, 2013 6:51pm
I am having the same problem with my Toshiba (Windows 8.1) Bad_Pool_Caller BSOD
Can you suggest a solution?
November 4th, 2013 3:33am
Can you suggest a solution?
also provide the dmps files.
November 4th, 2013 5:21am
Help me, please
http://sdrv.ms/JKrS7L
December 19th, 2013 8:25am
whenever i connect my idea dongle in my acer aspire e1-572 laptop it restarts giving this error kindly help.
February 24th, 2014 12:15pm
hey im using win 8.1 on me acer aspire e1-572
whenever i connect my idea dongle in to laptop it restarts giving this error,
i have no idea what to do kindly help.
February 24th, 2014 12:16pm
file:///C:/Users/jtkr4_000/SkyDrive/Public/
i have been having the same problem,here is my skydrive, i dont know how to get an exact url for it
March 24th, 2014 3:33pm
Hi Niki,
Can you please review my dump file and get back to me?
Minidump
May 23rd, 2014 5:45am
Hi Andre,
Thank you for the information, I replaced my memory with some listed on the QVL and for a while this cleared up the BSOD. It also helped track down another 2 issues: Storage controller and Software driver that we both causing my machine to crash.
Appreciate your efforts and apologise for not responding earlier.
All the best,
Mirkz
July 13th, 2014 1:43am
Hi i had same errors like bad pool caller,bad pool header,thread exception not handled..
usually it happens whenever i connect to internet through default win 8.1 connection(not using the dongle firm ware).
or running cisco vpn 64 bit. i am not pretty sure which causes the issue.
and here is my recently occurred error dump file:
https://onedrive.live.com/redir?resid=92AC1E3E69D1A4AB!190&authkey=!APo7UNcPQ7BXjtQ&ithint=file%2cdmp
please help me in this,
thank you
-
Edited by
imasmohamed
Sunday, January 11, 2015 6:41 AM
January 11th, 2015 6:40am
I too am having the Bad_Pool_Caller BSOD......Can someone help????
March 5th, 2015 7:28pm
I too am having the Bad_Pool_Caller BSOD......Can someone help????
March 5th, 2015 7:29pm